Employees at TCIM appreciate the hardworking nature of the staff, flexible work hours, good benefits including public holidays, and training opportunities such as job-related training and workshops. The management is seen as supportive, trying to understand and solve employee problems. The staff are described as professional and friendly, providing efficient services. TCIM offers a good working environment for learning, particularly for fresh graduates, with good colleagues and a sense of job security and freedom.
However, there are some potential challenges such as product discontinuation, need for improved training, long working hours with a lot of paperwork, low salaries, difficulties in getting promoted and receiving increments, communication problems between headquarters and branches with slow decision-making, having to follow strict policies, rules and regulations as a public listed company, daily reporting requirements to the general manager, dirty working conditions for certain roles, a stressful environment at times, busy workloads across roles, having to work closely with managers on tasks, pressure to push sales, bureaucracy in getting things done, systematic filing and systems that could be improved, and a need to improve management skills within the company.