Employees at Today Mobile Sdn Bhd value providing excellent customer service, including promoting products effectively and handling customer interactions professionally. The company provides training to employees on skills such as communicating with customers and making sales. Some employees have prior experience in customer service roles, which they can apply in their work.
However, there are some potential challenges, such as employees being given sales targets, which can be challenging but also motivate them to improve. Employees may need to handle difficult customer interactions and maintain a rational approach when providing explanations. Additionally, some employees may need to handle tasks outside their primary role, such as working with operator systems or dealing with cellphone dealers.