Touch 'n Go
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    Touch 'n Go
    (53 reviews)
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    Company Reviews

    Working at Touch 'n Go

    3.953 ratings in total
    5
    22
    4
    16
    3
    8
    2
    3
    1
    4
    83%
    Rate salary as high or average
    83%
    Employees recommend this employer to friends
    Work/Life balance
    3.7(53 ratings)
    Career development
    3.5(53 ratings)
    Benefits & perks
    3.7(53 ratings)
    Management
    3.2(53 ratings)
    Working environment
    4.0(53 ratings)
    Diversity & equal opportunity
    4.0(1 ratings)
    Ratings for Touch 'n Go are shared as-is from employees in line with our community guidelines

    Reviews

    Showing 53 reviews sorted by most recent
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    5.0
    Information Technology Intern
    Jan 2026
    Bangsar South Kuala LumpurLess than 1 year in the role, former employee
    Awsome starting point as good paid and have chances to involve in some hudge projects
    The good thingsVery good environment and friendly colleagues
    The challengesCompany are too big that it takes months of time to study and understanding each departments and their resposibilities at first for someone that is fresh graduates.
    4.0
    Executive assistant
    May 2023
    Bangsar Kuala LumpurLess than 1 year in the role, current employee
    Healthy working culture
    The good thingsHealthy working culture, and I felt being taken good care of as an employee
    The challengesHeavy traffic to travel to Bangsar
    2.0
    Operations
    May 2023
    Kuala Lumpur7 to 8 years in the role, former employee
    Appreciate your old and highly experience staff and the staff will take care of your company.
    The good thingsThe benefits if simply one of the best amongs Malaysian company.
    The challengesToo much politics and too many new hired managers that did not know how to do their jobs making your day to day task difficult. Workload is too much and your managers does not even care for your career advancement. Be prepare to do jobs that are no added value.
    1.0
    Senior Developer
    Aug 2022
    1 to 2 years in the role, current employee
    Incompetent Developers
    The good thingsNone. Literally none. What is good here ?
    The challengesWorking with the other developers here made me feel like working with a bunch of interns. Even the seniors are worst than interns in my previous company. I wonder how did they land a programming job without basics of coding and logical thinking. People are sarcastic and mean yet still couldn't do their job well.
    2 people found this helpful
    3.0
    Customer Service
    Feb 2022
    Kuala Lumpur5 to 6 years in the role, former employee
    Great for fresh grad, not for career enhancement
    The good thingsNear to LRT Kerinchi. Many place to eat for lunch. Colleague all supportive. Plenty of staff benefits (permanent positon) such as bonus, meal allowance, frontliner allowance, internet allowance, birthday token and many more.
    The challengesLack of salary increment. No career enhancement. Superior always change their direction every year and it cause many issue to the staff. They wont hear your voice even you have escalated.
    2 people found this helpful
    4.0
    Assistant Manager - Learning & Development
    Nov 2021
    Kuala Lumpur1 to 2 years in the role, former employee
    Good Work Life Balance
    The good thingsThe people, employee engagement (2018 - 2019)
    The challengesBenefits could be better
    5.0
    Data entry
    Sep 2021
    Bangsar Kuala LumpurLess than 1 year in the role, former employee
    Overall a good experience.
    The good thingsThe working environment. Friendly colleagues. Very humble team leaders will have your back if you got lost. They have the best utilities in the building.
    The challengesCareer opportunities could be better. Team building should be better.
    3.0
    Account clerk
    Sep 2021
    My position as a general clerk, Handling telephone information requests. Processing incoming and outcoming mail. Processing orders, doing paperwork, Printing and collating all paperwork required for the next working day. Collecting payment, and updating records.
    The good thingsI’ve help to others employees. I always to do full focus in my job.
    The challengesI have a high motivation for work and do not give up quickly. I love challenges and I am ready to learn new things. I am also an easy-to-understand person, quick to learn things, able to work in group or alone without supervision, diligence, Responsibility and work
    5.0
    Business development specialist
    Feb 2021
    13 years in Watson distribution hub in Mgmt and 10 years own business in grocery sales industry
    The good thingsFintech. Such a digital world a performing, In future might our country will go in cash less... Even in rural area without internet people might use NFC technology for payment... Shop might go under sensor fusion. So this is the for me and Touch & Go company heading to New era...
    The challengesA lot of digital technology are implemented and they got lot of business tactics interm of commission as well. So in our company how we need to sustain with cost less operation and inspiration our customer.... Therefore I got my own Blue Print system in this industry... Based on my knowledge for past 10 experiment. I intend to join venture with Touch Go and would like to bring my idea...
    1 person found this helpful
    5.0
    careline
    Feb 2021
    Kuala Lumpur1 to 2 years in the role, former employee
    so far this company is okay and i enjoy work at here
    The good thingsthe friends, supervisor and also the benefit of the company
    The challengesto far from lrt but its okay here have many food you can find.
    1.0
    Customer service
    Jul 2020
    Modern working environment
    The good thingsNew experience and life work balance
    The challengesTime will not flexible
    5.0
    Client Servicing Executive
    Mar 2020
    1 to 2 years in the role, former employee
    Client Servicing Executive
    The good thingsWas given opportunities to explore a lot of new things. You will learn a lot!
    The challengesSOP keeps changing for goods. But take sometimes for you to adapt.
    2.0
    Manager
    Feb 2020
    Just an OK depending on Department you worked in
    The good thingsInitiative by HR to get staff engaged. Casual attire in daily basis. Working and collaboration with co-colleagues from different departments were good.
    The challengesBoss mentality rather a leader. Yelling staff in front of other staff really not a good attitude. The company should be promoting respect amongst staff and do the right thing at the right time.
    5 people found this helpful
    5.0
    Programmer
    Feb 2020
    7 to 8 years in the role, former employee
    Great
    The good thingsWork-Life-Balance. Have opportunity to growth. Provide to you great experience. You can learn and gain new knowledge for your future.
    The challengesSometimes you need to stay back to settle the problems. But it is common for programmer.
    1 person found this helpful
    5.0
    Head of Section for Helpdesk Unit
    Feb 2020
    Great experienced and opportunities given in career advancement.
    The good thingsHave the good working environment and teamwork among team members is available at all times.
    The challengesSome ad-hoc or super urgent activities by different department or parties which will affect the daily operations.
    1.0
    IT
    Feb 2020
    Less than 1 year in the role, former employee
    Poor work life balance, lack of benefits & perks
    The good things- Good colleagues. People are nice to work with. Nice prayers room for solat. Location is good for LRT. - Challenging works so you can grow...stressful
    The challenges- Lack of flexibility. Must enter office by 9.30am, tap at 9.31am considered late, will receive warning letters. At the same time, expected to work till late i.e 9-10 working hours (excl lunch time) on average. - Office environment so so. No pantry supply other than filtered water. Coffee from vending machine, need to pay, only kat level 9 - Lack of facilities that help you work efficiently. Need to find a projector for every meeting room. No external monitor for IT work. - Poor management. Lack of proper policies & slow processes. Everything is still manual and messy. Very localised culture.
    4 people found this helpful
    4.0
    Customer service executive
    Jan 2020
    Less than 1 year in the role, current employee
    customer service executive
    The good thingscolleagues are nice, working hour is good as customer service
    The challengesmanagement should produce and improve smart card. customer do not want to know how it will be done, they just think about their conveniences. if want to maintain the number of customers, management should do something
    5.0
    CUSTOMER RESOLUTION TEAM
    Dec 2019
    3 to 4 years in the role, former employee
    GREAT WORK ENVIROMENT
    The good thingsENJOY THE EXPERIENCE, CHALLENGE AND SOFT SKILLS DEVELOP BY JOINING THIS COMPANY.
    The challengesCAN PROVIDE MORE TRAINING TO CONSISTENTLY IMPROVE WORKERS SKILL AND TO CONSISTENTLY POSITIVE AND HAPPY WORKING
    1 person found this helpful
    3.0
    Executive
    Oct 2019
    3 to 4 years in the role, former employee
    Quite stressfull for new fresh graduate
    The good thingsOffice location is good
    The challengesJob rotation could happened frequently. Limited time to learn new skills and knowledge.
    4.0
    Customer service consultant
    Oct 2019
    3 to 4 years in the role, current employee
    A good company
    The good thingsHave more benefits when you work as frontliners/call centre. Good environment. Good colleague. Good boss. A good CEO and have many activities provided after working hours to with staffs. A flexible hours.
    The challengesFacing fussy customers, receive many complaint.
    5.0
    Customer service consultant
    Sep 2019
    1 to 2 years in the role, current employee
    Team Leader
    The good thingsI am able to lead my team, sharing knowledges working while having fun
    The challengesHave to face daily, human behaviour that varies
    4.0
    Data entry
    Sep 2019
    supportive
    The good thingswhat i like is the environment. i really love how the employees treated us even we're too young. they're so positive and friendly! i wish i could work in there back.
    The challengesuhm i have no idea. got challenges but with a positive environment, having a good teammate makes me comfort.
    4.0
    Deputy Senior Manager
    Jul 2019
    A Place to learn & gain new experiences
    The good thingsThe environment & the best teamwork you will ever het from the working team
    The challengesThe direction to the next level
    5.0
    Operations Management
    Feb 2019
    9 to 10 years in the role, former employee
    Good working environments.
    The good thingsFlexible working hours and friendly workings environment. surrounded with energetic, supportive and dynamic teammates.
    The challengesLearn from mistakes. Keep on doing the same mistakes when launching new products. Be a customer orientated persons.
    5.0
    Test engineer
    Apr 2018
    Perform configuration, development and SIT (System Integration Test) for Celcom Postpaid & Prepaid based on Change Request (CR).
    The good thingsGood Environment,Good employer and Nice,easy to communicate with good teammate.
    The challengesVery challenging to understand new system and tried to understand until end.
    5.0
    Corporate communication executive
    Mar 2018
    1 to 2 years in the role, former employee
    A place for you to learn and have fun at the same time
    The good thingsI love how the CEO (current) very active with engagement and care what the employee wants
    The challengesYou sometime needs to work on the weekends
    3.0
    Executive Operation
    Nov 2017
    3 to 4 years in the role
    Great Benefit
    The good thingsTouch n go is a good place to settle but not as a starter but anything else is fine and benefit is awesome to employee, nice ambient, nice workplace, people working together and having fun together. Such a nice workplace
    The challengesEnviroment
    4.0
    Operations
    Oct 2017
    5 to 6 years in the role, former employee
    Work, life, balance lifestyle
    The good thingsThe Management and colleague is friend and we create a fun and energetic working environment
    The challengesEven though you are a hardworking staff, the Management did not promote you if you do not have paper qualification.
    5.0
    Executive
    Oct 2017
    1 to 2 years in the role
    Work Life Balance
    The good thingsCompany thriving to innovate and keep up with current market, company is expanding and you will have more opportunity to grow.
    The challengesSeniority based promotion instead of work performance evaluation and staff worthiness
    1 person found this helpful
    4.0
    Marketing intern
    Sep 2017
    Less than 1 year in the role, current employee
    As an Digital Marketing Intern
    The good thingsFlexible hours
    The challengesNo challenge.
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