Touch 'n Go
    (53 reviews)

    Company Profile

    Company overview

    Industry

    Computer Software & Networking

    Company size

    101-1,000

    Primary location

    Tower 6, Avenue 5, The Horizon, Bangsar South, 59200 Jalan Kerinchi, Kuala Lumpur, Malaysia
    Touch ‘n Go has been a part of Malaysia’s mobility journey for over two decades. With 25 million active cards, 1.2 million active TNG RFID users, and 13 million unique customers, Touch ‘n Go continues to champion Malaysia’s mobility ecosystem through tolling, parking and transit powered by innovative technology.Touch ‘n Go Sdn Bhd (TNGSB) was incorporated in October 1996 whereby it launched its services in March 1997 at the Metramac Highway and PLUS Expressways. It provides a mode of payment via a prepaid e-payment card called the Touch ‘n Go card.The Touch ‘n Go card provides users with a means to perform cashless low value transactions which is simple and convenient. It totally discards the need to carry and search for loose change when making payments.TNGSB holds the intellectual property rights to the Touch ‘n Go system, which is locally developed according to Mifare standard, the industry standard for contactless smartcards. This enables the company to improve the system independently with required modifications, enhancements and upgrades.Touch ‘n Go is now the one and only Electronic Toll Collection (ETC) operator for all highways in Peninsular Malaysia. It is also being accepted as the Common Ticketing System (CTS) for major public transports in Klang Valley. In addition, Touch ‘n Go has diversifies into parking, theme parks and selected retail outlets. In view of this expansion and understanding the needs for customer to easily reload their card, reload can be performed at TNG hubs, Customer Service Centre at major highways, banks’ ATMs & CDMs, selected petrol stations, “Kaunter Khidmat Pelanggan Touch ‘n Go” at selected PETRONAS stations, and Automated Reload Kiosks at LRT stations.Touch ‘n Go Sdn Bhd is a wholly owned subsidiary of CIMB Group Holdings Berhad.

    Jobs at Touch 'n Go

    Based on your search activity
    Serve as the primary point of contact for escalated customer inquiries that cannot be resolved at the first level of support
    Serve as the primary point of contact for escalated customer inquiries that cannot be resolved at the first level of support
    classification: Retail & Consumer ProductsRetail & Consumer Products
    25d ago
    25d ago
    Serve as the primary point of contact for escalated customer inquiries that cannot be resolved at the first level of support.
    Serve as the primary point of contact for escalated customer inquiries that cannot be resolved at the first level of support.
    classification: Retail & Consumer ProductsRetail & Consumer Products
    25d ago
    25d ago

    Reviews overview

    3.953 ratings in total
    5
    22
    4
    16
    3
    8
    2
    3
    1
    4
    83%
    Rate salary as high or average
    83%
    Employees recommend this employer to friends

    What’s it like working at Touch 'n Go?

    AI summary of recent reviews

    Touch 'n Go is characterised by its positive work environment where colleagues are supportive and friendly, creating a family-like atmosphere. The company stands out for its comprehensive benefits package, which is considered among the best in Malaysian companies. Employees appreciate the strategic office location near public transport and eateries, while the active employee engagement initiatives, including CEO involvement, contribute to a positive workplace culture.

    However, employees have identified areas for improvement, including the need for more structured career advancement opportunities and clearer promotion criteria. The frequent changes in management direction can create operational challenges, while some employees note that work demands can be substantial. There are also suggestions for improving office facilities and amenities to better support daily work activities.

    Recent reviews

    5.0
    Information Technology Intern
    Jan 2026
    Bangsar South Kuala LumpurLess than 1 year in the role, former employee
    Awsome starting point as good paid and have chances to involve in some hudge projects
    The good thingsVery good environment and friendly colleagues
    The challengesCompany are too big that it takes months of time to study and understanding each departments and their resposibilities at first for someone that is fresh graduates.
    4.0
    Executive assistant
    May 2023
    Bangsar Kuala LumpurLess than 1 year in the role, current employee
    Healthy working culture
    The good thingsHealthy working culture, and I felt being taken good care of as an employee
    The challengesHeavy traffic to travel to Bangsar
    2.0
    Operations
    May 2023
    Kuala Lumpur7 to 8 years in the role, former employee
    Appreciate your old and highly experience staff and the staff will take care of your company.
    The good thingsThe benefits if simply one of the best amongs Malaysian company.
    The challengesToo much politics and too many new hired managers that did not know how to do their jobs making your day to day task difficult. Workload is too much and your managers does not even care for your career advancement. Be prepare to do jobs that are no added value.
    Ratings for Touch 'n Go are shared as-is from employees in line with our community guidelines
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