Transcosmos
    (45 reviews)

    Company Reviews

    Working at Transcosmos

    3.045 ratings in total
    5
    12
    4
    6
    3
    10
    2
    6
    1
    11
    78%
    Rate salary as high or average
    56%
    Employees recommend this employer to friends
    Work/Life balance
    3.0(45 ratings)
    Career development
    3.0(45 ratings)
    Benefits & perks
    2.3(45 ratings)
    Management
    2.1(45 ratings)
    Working environment
    3.1(45 ratings)
    Diversity & equal opportunity
    3.3(4 ratings)
    Ratings for Transcosmos are shared as-is from employees in line with our community guidelines

    Reviews

    Showing 45 reviews sorted by most recent
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    2.0
    Customer Service Representative
    Feb 2025
    Cheras Kuala Lumpur3 to 4 years in the role, former employee
    Gain knowledge and experiences but there is no recognition and career growth.
    The good thingsGain experience and learn the basics of customer service via phone, chat and email.
    The challenges3 Years already, but still a contract staff. No career growth and the management is keep changing. Continuous changes in SOP.
    1 person found this helpful
    5.0
    Customer Service Representative
    Jan 2025
    Cheras Kuala Lumpur1 to 2 years in the role, current employee
    Foundation
    The good thingsTraining and coursework given is adequate with the positive environment to learn the beginning of Customer service line of work
    The challengesKeeping up with the client request for the improvement quality of improve customer satisfaction
    5.0
    Workforce Manager
    Jan 2025
    Brickfields Kuala Lumpur1 to 2 years in the role, current employee
    Embarking into new challenges where customers require latest practices and solutions
    The good thingsWork life balance and nice work culture
    The challengesFast growing organisation Fast paced
    1.0
    Infrastructure Support Engineer
    Mar 2024
    Kuala Lumpur City Centre Kuala Lumpur1 to 2 years in the role, former employee
    No a good company to work for.
    The good thingsCan work from Home and support you own client
    The challengesNo benefit, No bonus, No increment, No future, Management not care about the employee, HR just like invisible.
    2 people found this helpful
    4.0
    Customer service
    Oct 2023
    Very good place to work or enter customer service role
    The good things- Good working environment - Supportive support team - open for newcomers - A place where you can learn so much
    The challengesNothing except the delay of overtime pay
    1.0
    Customer Service Representative
    Oct 2023
    Kuala Lumpur1 to 2 years in the role, former employee
    The Ultimate Japanese Kabushiki Kaisha Experience
    The good thingsGreat team members, I got to act like a professional weaboo until the 2020 pandemic hit
    The challengesMay not honour terms agreed on. No air-conditioning during non-office hours so anyone working during public holidays or night shift is going to have fun being a sweaty gamer. Lack of career development opportunities, incompetent management
    8 people found this helpful
    2.0
    Agent
    Oct 2023
    Kinda stressful because there's no good communication
    The good thingsI enjoyed work there as agent eventho salary quite low , But the certain matter I don't feel satisfied there is no understanding with worker they choose for rude .I never wanted work with this kinda people .Company is good I have learned alot through this process .
    The challengesI have learned how to handle the customer, the trainer is good they teach very well some of them
    1 person found this helpful
    5.0
    Key account manager
    Sep 2023
    1 to 2 years in the role, current employee
    Average where work here
    The good thingsWorking in weekdays and Transcosmos take all the public holiday in malaysia
    The challengesNo benefits , Not Clear in term of Contract.
    1 person found this helpful
    3.0
    CS
    Jul 2023
    Kuala LumpurLess than 1 year in the role, former employee
    For money is ok but not professional
    The good thingssalary is good location is good
    The challengesimmature young supervisor
    2 people found this helpful
    1.0
    Excecutive
    Jun 2023
    Less than 1 year in the role, former employee
    Management is bad and unorganized
    The good thingsI made good friends who kept me going while working here
    The challengesNo proper sop, everything keeps changing management is not credible and professional
    3 people found this helpful
    3.0
    Customer service agent
    May 2023
    Less than 1 year in the role, former employee
    Environment is friendly and no macro manage .
    The good thingsSuitable for those who want to start career and develop experience. Have a clear KPI. Individual performance based. Training provided.
    The challengesNeed to control and manage emotion .
    5.0
    Call centre agent
    May 2023
    Great people depending on project
    The good thingsnice working space and comfortable
    The challengesnothing much to say here
    1.0
    Assistance manager
    Apr 2023
    Kuala Lumpur3 to 4 years in the role, current employee
    Worse Leadership Style
    The good thingsFlexible working arrangement. I have been WFH since pandemic hit in 2020. To date, superior is lenient on working arrangement
    The challengesGroup Head is very knowledgeable, but she/he doesn't practice what been preached. Giving negative feedback in front of other team members (very demotivating) and she/he keep saying "she/he welcomes idea" but in reality everything must go according to her/his way. Try to challenge her thought... you will be labelled as difficult
    9 people found this helpful
    4.0
    L2 RTM & L1 call agents
    Jan 2023
    Cheras Kuala Lumpur1 to 2 years in the role, current employee
    Good inviroment and clique
    The good thingsLot of opportunities can improve skills handling customer and business
    The challengesHandling irate customer work in fast thinking make a solution to clear the way
    4.0
    RTM
    Dec 2022
    Cheras Kuala Lumpur1 to 2 years in the role, current employee
    Best experince working
    The good thingsfriendly enviroment, best office place and a bit progression during the training session. Best new experience
    The challengesin food delivery department might have conflict with their SOP change every each of time. can improvice not to change agent to another department since they have been expert in that dept.
    2.0
    Customer service agent
    Nov 2022
    Bukit Bintang Kuala Lumpur1 to 2 years in the role, former employee
    No career advancement, poor management
    The good thingsFriendly colleagues, free beverages
    The challengesPoor management, salary not punctual, outdated system
    2 people found this helpful
    4.0
    Customer service Agent - Live Chat
    Oct 2022
    Less than 1 year in the role, current employee
    great step for those who wanted to build up their confidence and self esteem
    The good thingsI was really enjoyed working here because the environment was so good and work with nice friends
    The challengesevery job has their challenges and difficulties
    5.0
    Customer service
    Sep 2022
    Kuala LumpurLess than 1 year in the role, former employee
    Foodpanda call centre
    The good thingsI Love the environment TL’s here really helpfull
    The challengesIts all about Customer need to answer every Customer inquiry on food delivery status. One More this is about AHT make Sure you have to follow timeframing set by Customer
    5.0
    ASG
    Aug 2022
    Kuala Lumpur1 to 2 years in the role, current employee
    Nice workplace for yall
    The good thingsI give 5 star that a good things
    The challengesBe a lifeless then you can go futher
    5.0
    Admin
    Aug 2022
    Kuala Lumpur3 to 4 years in the role, former employee
    Friendly working environment
    The good thingsAll staffs are easy going. I did not feel left out since the first day I joined the company. Colleagues are really helpful and supportive. I learn a lot throughout my tenure in the company.
    The challengesThe benefit is quite low. Should provide more rewards for staff to reduce employee retention.
    1 person found this helpful
    3.0
    Team lead
    Jun 2022
    Kuala Lumpur3 to 4 years in the role, former employee
    Offers “growth” with absolute limits.
    The good thingsThe general culture and management of the company is as you’d expect, sometimes better when it comes to how assimilated they are with the Malaysian scene. But there are some obvious “glass ceilings” here when you wind up at the wrong departments.
    The challengesMy biggest challenge would be the pace of the company. It doesn’t embody the fast changing and adapting behaviour for a digital/tech driven company that they thrive to be. Process management structures can be better, and promises shouldn’t be said if bosses/management aren’t planning to keep it. Too many ad-hoc work that gets in-between employee work goals, and when it overwhelms employee, it somehow reflects on employee performance, and “ability to cope”.
    2 people found this helpful
    3.0
    Chat support
    May 2022
    Cheras Kuala LumpurLess than 1 year in the role, former employee
    Working environment & colleagues is good but the management of Shopee MY project really bad
    The good thingsWorking environment & colleagues is good but the management of Shopee MY project really bad, workload s uncontrol
    The challengesThe management of Shopee MY project really bad, workload s uncontrol, the leave & right to voice out about opinion of the work.
    5.0
    Customer service agent
    Apr 2022
    Kuala Lumpur1 to 2 years in the role, former employee
    Flexible working environment.
    The good thingsSupportive team leader, flexible working environment, supportive working colleagues.
    The challengesThere are instances when the live chat queue is really long, and we must attend to numerous tabs. However, the amount of tabs is determined by seniority, so don't fret if you're a beginner who just joined.
    4.0
    Corporate
    Dec 2021
    Kuala Lumpur5 to 6 years in the role, current employee
    A good place to start your career
    The good thingsProvide proper guidance for a fresher to learn from basic and always motivate to grow stronger day by day.
    The challengesCompany politics and biased treatment
    3.0
    foodpanda taiwan ps
    Oct 2021
    Less than 1 year in the role, current employee
    No Aircond in weekend .
    The good thingsEverythings is good ,just need aircond
    The challengesToo hot in the office
    4.0
    Team leader
    Jun 2021
    Cheras Kuala LumpurLess than 1 year in the role, current employee
    Short term however a very amazing journey and career advancement.
    The good thingsLearning experience and gained knowledge was amazing however the workload is heavy and ridiculus.
    The challengesChallenges are Never enough, plus never got much support from peers but have to be more than usual be be outstanding.
    5.0
    Agent
    May 2021
    Kuala LumpurLess than 1 year in the role, current employee
    Attending consumer inquiries.
    The good thingsFriendly environment and great staff hospitality. Great leaders and a very supportive team.
    The challengesThe only challenges is when I receive a new feedback that inquiry more time and procedures to get back to consumers.
    2.0
    Customer service agent
    Apr 2021
    Kuala Lumpur1 to 2 years in the role, current employee
    Good Career opportunities
    The good thingsThe working environment is always amazing, made a lot of good friends among the co workers. Great teamwork too
    The challengesPoor management skills. Didn’t give that much initiatives to us (CS agents) for salary, increments.
    1.0
    call center agent
    Apr 2021
    Kuala LumpurLess than 1 year in the role, former employee
    Unprofessional hr in company
    The good thingsHR act like we are owing them
    The challengesManagement of company only know keep putting more job responsibility to staff
    2 people found this helpful
    1.0
    Team leader
    Apr 2021
    Kuala Lumpur3 to 4 years in the role, current employee
    Experience in Transcosmos
    The good thingsGood environment working with my own team,always approachable and friendly.
    The challengesThe management level doesn’t seems able to provide chances for employee’s growth progress and invest new thing
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