Transcosmos
    (45 reviews)

    Company Profile

    Company overview

    Industry

    Facilities Management & Outsourced Services

    Company size

    1,001-5,000

    Primary location

    Kuala Lumpur Sentral Kuala Lumpur Federal Territory of Kuala Lumpur Malaysia
    Transcosmos launched operations in 1966. Since then we have combined superior People with the latest Technology to enhance the competitive strength of our client companies by providing them with superior and valuable services.Transcosmos currently offers Cost Reduction Services (Contact Center, Back Office services for HR/Finance.Sales departments, Order Management and supply chain management, and system development and operation) and Sales Expansion Services (Big Data Analysis, Internet Advertising, Website development and operation, Smartphone/ SNS Utilization, and Telemarketing).Transcosmos continues to pursue operational excellence by providing these services through our 171 locations in 32 countries with a focus in Asia.Furthermore, following the expansion of E-Commerce market on the global scale, transcosmos has been providing a comprehensive One-Stop Global E-Commerce services to deliver the products and services of our clients to consumers in over 49 countries.Transcosmos continues won fourth consecutive year for Five-star rating service partner by TMall (Alibaba) since 2016.Transcosmos aims to be the “Global Digital Transformation Partner” of our clients, supporting the clients’ transformation by leveraging digital technology, responding to the ever changing business environment.

    Jobs at Transcosmos

    Based on your search activity

    at TRANSCOSMOS (MALAYSIA) SDN. BHD.
    Kuala Lumpur
    CS Knowledge Specialist, responsible for managing knowledge management processes within contact centre, maintaining SOP and Knowledge Base (KB)
    CS Knowledge Specialist, responsible for managing knowledge management processes within contact centre, maintaining SOP and Knowledge Base (KB)
    classification: Call Centre & Customer ServiceCall Centre & Customer Service
    22d ago
    22d ago

    at TRANSCOSMOS (MALAYSIA) SDN. BHD.
    Kuala Lumpur Sentral, Kuala Lumpur
    Leads a banking CS team, drives KPI performance, manages escalations, ensures compliance, and delivers high-quality customer service.
    Leads a banking CS team, drives KPI performance, manages escalations, ensures compliance, and delivers high-quality customer service.
    classification: Call Centre & Customer ServiceCall Centre & Customer Service
    24d ago
    24d ago

    Gallery photos

    Reviews overview

    3.045 ratings in total
    5
    12
    4
    6
    3
    10
    2
    6
    1
    11
    78%
    Rate salary as high or average
    56%
    Employees recommend this employer to friends

    What’s it like working at Transcosmos?

    AI summary of recent reviews

    Transcosmos offers a positive work environment with supportive colleagues and team leaders, making it particularly suitable for those starting their careers in customer service. The company provides good training opportunities and flexible working arrangements, including work from home options, which employees appreciate.

    However, employees face some challenges including limited career advancement opportunities and frequent changes in management and procedures. There are also concerns about the compensation and benefits package, with some noting issues around salary increments. The workload can be demanding, particularly for those in customer service roles.

    Recent reviews

    2.0
    Customer Service Representative
    Feb 2025
    Cheras Kuala Lumpur3 to 4 years in the role, former employee
    Gain knowledge and experiences but there is no recognition and career growth.
    The good thingsGain experience and learn the basics of customer service via phone, chat and email.
    The challenges3 Years already, but still a contract staff. No career growth and the management is keep changing. Continuous changes in SOP.
    5.0
    Customer Service Representative
    Jan 2025
    Cheras Kuala Lumpur1 to 2 years in the role, current employee
    Foundation
    The good thingsTraining and coursework given is adequate with the positive environment to learn the beginning of Customer service line of work
    The challengesKeeping up with the client request for the improvement quality of improve customer satisfaction
    5.0
    Workforce Manager
    Jan 2025
    Brickfields Kuala Lumpur1 to 2 years in the role, current employee
    Embarking into new challenges where customers require latest practices and solutions
    The good thingsWork life balance and nice work culture
    The challengesFast growing organisation Fast paced
    Ratings for Transcosmos are shared as-is from employees in line with our community guidelines
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