Trilogy Care Pty Ltd
(26 reviews)
Company Reviews
Working at Trilogy Care Pty Ltd
3.726 ratings in total
5
16
4
1
3
1
2
1
1
7
69%
65%
Work/Life balance
2.9(25 ratings)
Career development
3.4(25 ratings)
Benefits & perks
3.0(24 ratings)
Management
3.1(24 ratings)
Working environment
3.2(25 ratings)
Diversity & equal opportunity
3.6(24 ratings)
Reviews
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1.0
Care Team
May 2026Bowen Hills QLD 4006Less than 1 year in the role, former employee
Absolutely Terrible. Avoid
The good thingsThe people in my team who weren’t management.
The challenges- Clients are just revenue to them
- Over reliance on AI, Management would send out AI generated emails with Care Partners names attached without their permission and prior warning causing worry and miscommunication with clients.
- Unrealistic KPI and workload
- New people pretty much get a full workload in the first 2 weeks due to high staff turnover and are expected to hit the ground running with not much training.
- If you aren’t best friends with management, good luck.
- Hires people in leadership roles that have no idea what they are doing and causes team morale to die and motivation to drop.
Overall, wouldn’t recommend.
1 person found this helpful
Communications TeamThank you for taking the time to share this feedback. We're sorry your experience didn't reflect the environment we're working to build. The concerns you've raised, particularly around training, workload and communication, are ones we take seriously and we'll make sure they're looked into. We wish you all the best.
1d ago
5.0
Accounts support partner
Apr 2026Fortitude Valley QLD 40061 to 2 years in the role, current employee
My experience at Trilogy Care Pty Ltd has been rewarding, with opportunities to support others
The good thingsI enjoy working at Trilogy Care Pty Ltd because of the supportive team environment, opportunities to learn and grow, and the chance to make a positive impact in people’s lives.
The challengesOne of the main challenges is adapting to the new aged care reforms introduced by the Australian Government, which require staying up to date with changing regulations, systems, and processes while continuing to deliver high-quality care.
Communications TeamThank you so much for sharing this — it genuinely means a lot to hear.
The heart of what we do at Trilogy Care is the people, and it's wonderful to know that our team culture and the opportunity to make a real difference are what stand out for you.
You're absolutely right that navigating the aged care reforms is one of the biggest challenges across the sector right now, and we're proud to have dedicated team members like you who embrace that complexity with such care and commitment.
Thank you for everything you do. 💙
11d ago
5.0
Care Partner
Apr 2026Bowen Hills QLD 40061 to 2 years in the role, current employee
Unique and enjoyable!
The good thingsI genuinely enjoy coming to work, which I think says a lot in aged care. The culture amongst care partners is great, people actually look out for each other and there’s a real team environment. Leadership invests in people who are willing to engage with the work and build themselves a career, and if you’re someone who wants to grow quickly, you’ll get exposure to opportunities faster than most places I’ve seen. You can tell leadership are genuinely trying their best to ensure each and every client is looked after and able to remain in their home safely.
The challengesIf I’m being honest, the toughest part isn’t really Trilogy itself, it’s the aged care reforms happening across the sector. Clients are understandably frustrated by constant changes, and as frontline staff you cop a bit of that. Being a high-growth company navigating a once-in-a-generation reform means some processes are still being ironed out, so there are days that test your patience. But that’s the reality of the industry right now, not unique to here.
Communications TeamThank you so much for sharing this — it really does mean a lot. You've captured it beautifully. The reforms have been a big undertaking for everyone across the sector, and the fact that our team continues to show up with such care and dedication for our clients makes us incredibly proud. We're glad you're part of it. 💙
28d ago
4.0
Care Team
Mar 2026Bowen Hills QLD 40061 to 2 years in the role, current employee
Leaders are genuinely trying and improving things, challenging environment, but can be rewarding.
The good thingsStrong vision and purpose, especially around delivering more cost-effective Support at Home services. The company is growing and investing heavily in technology and AI to improve day-to-day work and reduce admin, which is ahead of many others in the industry.
Management do listen. There have been significant pay increases for many employees, with more improvements still being rolled out. There’s also been a big focus on recruitment in order to reduce everyone's case loads and do see reward initiatives to support teams and recognise effort.
Managers genuinely care and are trying to balance a lot, especially in a challenging and fast changing environment. It’s clear they’re putting in the work to improve things, even if it’s not always perfect.
The challengesLike most providers, the government reforms have created a fast paced and sometimes intense environment. Workloads can be high and things don’t always run smoothly as the business continues to grow rapidly.
One of the bigger challenges is team mindset. When there’s ongoing negativity or constant complaining, it can create a toxic environment and slow everyone down, taking time and energy away from doing good work and supporting clients. It becomes a cycle that impacts the whole team and people get sucked into it.
It's funny those who complain and bag the company out are the ones that are underperforming or unreliable which puts pressure on the others to pick up their messes. It’s not an easy environment, as the pace and expectations require resilience and accountability, which isn’t for everyone. Its not perfect, but its not all that bad!!
1 person found this helpful
Communications TeamWhat wonderful feedback, thank you!
It's fantastic to hear that our vision, investment in technology, and commitment to supporting our team with improvements like pay increases and recognition are making a positive impact. We're always striving to create a great environment, and your kind words are truly appreciated!
30d+ ago
1.0
Care Partner
Mar 2026Bowen Hills QLD 40061 to 2 years in the role, former employee
Stress inducing but at least they have a coffee machine.
The good thingsLearnt the importance of being able to detect AI generated emails sent from higher ups.
The challengesAI generated email sent with your name attached to your clients without your permission.
5 people found this helpful
Communications TeamWe appreciate your honesty and are sorry your time here hasn't reflected the workplace we strive to be. We hear your concerns and are committed to addressing the issues raised in a meaningful way. Our team's wellbeing and trust are important to us, and we will continue working to do better.
30d+ ago
5.0
Support
Mar 2026Brisbane QLD 40001 to 2 years in the role, current employee
Great to be in a growing company with a strong future than a shrinking one facing uncertainty.
The good thingsThe onboarding process is better than anything I have seen before, even followed up a month later with department representatives to explain how it all fits in, open question participation, etc. Onboarding training is a lot, but necessary due to the changes in the Aged Care Act. Screening for roles are becoming tougher in my opinion which is good. Significant investment in resources, systems, training and support has been provided to date. Love the monthly socials and overall team/department culture. What started as a relatively “BAU” role for me soon morphed into an active response strategy to complex aged care reforms not many companies in this industry were ready for - great challenge. Really heart warming to listen to my colleagues talk to clients on the phone – genuine care. Like any workplace, individual experiences will vary and you may see some negative reviews based on opinion. What I see day-to-day is a large group of committed people working hard to improve processes.
The challengesThe potential impact of the reform (especially on our clients) was probably not understood before it was actually experienced on 1 November '25, coupled with high company growth at the same time, it led to a time of being constantly reactive and trying to find solutions to the issues faced.
Communications TeamThank you for such a thoughtful review!
It's great to hear the onboarding experience stood out, and your observation about the team's genuine care for clients is exactly the culture we strive for. The November reforms were a real test, and we're proud of how everyone leaned in.
Glad to have you with us!
30d+ ago
1.0
Care Team
Mar 2026Bowen Hills QLD 4006Less than 1 year in the role, current employee
DON’T BE SCAMMED BY THE RUBBISH RESPONSES BY THE MARKETING TEAM
The good thingsAbsolutely nothing!!!!!
The challengesI honestly believe that this place is too far gone to be improved. It’s the absolute worst and if I’m honest with you, if I had loved ones that had a home care package I would NOT be signing up with TC. Reading these ridiculous responses from the marketing team saying that we are working on making this place better, is an ABSOLUTE UTTER LIE! When they try and hide behind the fact that the industry is changing and we are trying to educate our people. This is far from the truth. We don’t even have a trainer. Do you know who has to train the new starters? It’s the already exhausted staff that are on the front line dealing with customers and then having to work towards KPI‘s that aren’t obtainable because we are too busy doing the work of team leaders and managers who sit behind their computers and look at spreadsheets and take meetings all day. Take it from an employee who has endured life here DONT BE SCAMMED BY THE FALSE PROMISE OF A GREAT INCLUSIVE WORKPLACE BECAUSE IT IS 100% NOT THAT
10 people found this helpful
Communications TeamThank you for sharing your experience. We're sorry to hear your time here didn't reflect the workplace we strive to be. We do have a dedicated Team Trainer with 25 years of training and development experience, and we take feedback like yours seriously as we continue to improve. We'd welcome the opportunity to discuss your concerns further — please reach out to us directly.
30d+ ago
1.0
Care Team
Feb 2026Bowen Hills QLD 4006Less than 1 year in the role, former employee
TOXIC TOXIC TOXIC WORKPLACE
The good thingsNOTHING except my ex colleagues but NOT LEADERSHIP
The challengesThis is, without question, the most toxic workplace I’ve experienced.
Everything revolves around profit. More and more clients are taken on, even when there aren’t enough staff to care for them properly. The pressure falls on exhausted teams, and the quality of care suffers. Watching vulnerable elderly clients impacted by these decisions is honestly upsetting.
Staff wellbeing means nothing here. Working beyond contracted hours without pay or recognition is just expected. The workload keeps growing, the planning is poor, and employees are left to clean up the mess. You’re pushed to your limit and then asked for more.
Morale is rock bottom. People walk out and don’t come back. New starters get little training and are thrown in to sink or swim.
If you value your mental health, don’t work here.
15 people found this helpful
Communications TeamWe’re sorry to hear your experience felt this way. We endeavour to help older Australians access better care options, and with the significant changes across the aged care sector and rapid client growth, our teams have been working hard to keep pace with demand. We know this environment can be intense at times and we’re continuously working to improve training, planning and support so both our clients and employees can succeed.
30d+ ago
1.0
Care Partner
Feb 2026Brisbane QLD 40001 to 2 years in the role, former employee
A stressful, poorly supported role with unrealistic expectations that ultimately led to burnout
The good thingsSome staff are nice, approachable and friendly.
The challengesThis role quickly became overwhelming due to unrealistic workloads and very little support. Leadership changed often, micromanagement and genuine concerns about stress and backlogs weren’t really listened to. The pressure was constant and took a real toll on wellbeing. I wouldn’t recommend this workplace if you’re looking for something supportive or sustainable.
13 people found this helpful
Communications TeamThank you for taking the time to share your feedback. The aged care industry is evolving rapidly and our organisation has grown quickly as more clients choose Trilogy for support. While many people enjoy the pace and purpose of that work, we recognise it can feel challenging at times. We remain focused on improving support structures and leadership capability so our teams can do their best work while supporting older Australians.
30d+ ago
1.0
Home Care Manager
Feb 2026Brisbane QLD 4000Less than 1 year in the role, former employee
DONT WORK HERE IF YOU VALUE YOUR SELF RESPECT, MENTAL HEALTH AND GENERAL WELL BEING.
The good thingsNothing good about this cult like business.
The challengesGet rid of unqualified demi gods in middle management.
Acquire a soul.
Stop the expectation that staff sycophant themselves to petty minded individuals.
14 people found this helpful
Communications TeamWe’re disappointed to read that this was your experience. Trilogy operates in a complex and changing sector, and as we grow and adapt to new regulations and increasing demand, we know we must continue improving how we support our teams. Creating a respectful, supportive workplace is important to us and feedback like this helps us keep working toward that goal.
30d+ ago
5.0
Sales Team Leader
Feb 2026Bowen Hills QLD 40061 to 2 years in the role, current employee
Great culture making a impact to change the life's of Senior Australians
The good thingsI love the company culture and support from the leadership team. Overall very good experience working with Trilogy Care. I feel like my role makes a impact on the life's of others
The challengesI love the company culture and support from the leadership team. Overall very good experience working with Trilogy Care. I feel like my role makes a impact on the life's of others
Communications TeamThanks so much for your feedback - we're so glad you enjoy working at Trilogy Care. Your contributions really do make a difference here and we appreciate all that you do ☺️
30d+ ago
5.0
Sales Representative
Jan 2026Bowen Hills QLD 4006Less than 1 year in the role, current employee
Good opportunity to take the leap into something different!
The good thingsThe environment is friendly. Everyone is lovely to get along with. The training and support you receive from the start is amazing!
The challengesThe complexity of aged care funding and the emotional nature of care decisions can present challenges within the sales process
5.0
Client Experience Coordinator
Jan 2026Brisbane QLD 4000Less than 1 year in the role, former employee
Trilogy Care has allowed me to gain valuable experience in both the Health and Sales sectors.
The good thingsTrilogy Care is a great workplace that allows for fast growth in your career. The culture is also amazing, with immense support from leaders and peers. My role as a Client Experience Coordinator allowed me to gain valuable insight in the health-care sector.
The challengesRoles can be fast paced at times, requiring a focus on time and task management.
5.0
Sales Role
Jan 2026Bowen Hills QLD 4006Less than 1 year in the role, former employee
Great place to work with a strong sense of purpose
The good thingsYou really get the sense that the organisation is at the cutting edge of the industry and actively trying to drive innovation within the sector. What stands out most is that decisions feel grounded in genuine care for clients, while also valuing and supporting employees.
There are great opportunities to meet people from a wide range of professional backgrounds and to learn from others’ experience, which makes the work both interesting and rewarding. Overall, a positive, forward-thinking workplace with meaningful work and good people.
The challengesLike much of the industry, things can move very quickly, particularly with ongoing legislative changes. Some growing pains, requiring a lot of adaptability, but this is very much a shared challenge across the sector.
5.0
Business Development Manager
Jan 2026Brisbane QLD 40002 to 3 years in the role, current employee
My experience for the most part has been a positive one
The good thingsGreat place to work if you are wanting to have a rewarding and challenging career in the ever changing space of Aged Care
The challengesThe hardest challenge is department communication - with how fast the company is growing and new faces coming in every week, it is hard to sit back and reflect. This is improving however
5.0
Business Development Team Leader
Jan 2026Brisbane QLD 40001 to 2 years in the role, current employee
Trilogy Care has allowed me to learn new skills and develop within my role
The good thingsTeam based culture
Support from leadership and management
High growth business
The challengesFast moving work days can result in overtime
A rapidly changing industry leads to a lot of process change
5.0
Business Development Role
Jan 2026Bowen Hills QLD 40064 to 5 years in the role, current employee
Endless opportunities
The good thingsTrilogy Care is a high growth organisation that has allowed me to grow as a professional with incredible opportunities
The challengesInternal communications - however, given its a fast growing organisation, this is improving quickly.
5.0
Relationship Manager
Jan 2026Bowen Hills QLD 4006Less than 1 year in the role, current employee
Fast paced and exciting workplace with team emphasis and strong work ethic
The good thingsTrilogy is a great place to work and challenge yourself. Team environment and quality people wanting to make positive change to the industry. Fast Paced, growth oriented and rewarding. Executives are close by and receptive to change if required. Ultimately, you can make a direct impact on lives with any role in the company.
The challengesSystems are still in the works with Support At Home changes and industry wide reform, however Trilogy Care is quick to pivot where needed.
5.0
Partnerships Manager
Jan 2026Brisbane QLD 40001 to 2 years in the role, current employee
A rewarding role building partnerships that make a real difference in aged care.
The good thingsAs a Partnership Manager at Trilogy Care, I love being part of a purpose-driven team that’s improving aged care while building meaningful partnerships in a supportive, fast-growing organisation.
The challengesThe role can be fast-paced and evolving, and building strong partnerships takes persistence, but it’s also what makes the work exciting and rewarding.
5.0
Talent Acquisition Officer
Jan 2026Bowen Hills QLD 40061 to 2 years in the role, current employee
My experience has been very positive and I am rapidly expanding my professional skills and network
The good thingsGreat people, growth opportunities, tech-forward business, free coffee and snacks in the office! What's not to love
The challengesStill a young company so naturally that has it's challenges, constantly learning as we grow
5.0
Admin
Jan 2026Fortitude Valley QLD 4006Less than 1 year in the role, current employee
Community based work space.
The good thingsThe community, the bonding sessions management organize.
The challengesFew processes need to streamlined, eg Facilites requests
5.0
Marketing Operations Team Leader
Dec 2025Bowen Hills QLD 4006Less than 1 year in the role, current employee
It has been a fulfilling experience and work within a supportive, well-managed culture.
The good thingsI really enjoy working here because I have the freedom to make decisions and take ownership of my work. The role is fulfilling and gives me the opportunity to work on a wide variety of projects, which keeps the work interesting and motivating. The management team is incredible supportive, approachable, and genuinely invested in employee growth. The culture encourages learning, development, and collaboration, making it a great place to grow both professionally and personally.
The challengesAs with any growing organisation, there can be periods of change that require flexibility and adaptability.
1.0
Manager
Dec 2025Brisbane QLD 4000Less than 1 year in the role, former employee
Great People. Cultural and leadership maturity need attention.
The good thingsTrilogy Care is operating in a highly complex and regulated sector with strong growth ambitions. There are talented, committed individuals across the organisation who genuinely care about outcomes for older Australians. The pace is fast and the work can be interesting for those who thrive in rapidly changing environments.
The challengesThe organisational culture is not people-centred in practice. Leadership approach and decision-making often prioritise delivery at any cost, with limited consideration for employee wellbeing, psychological safety, or individual circumstances. There is minimal flexibility or genuine negotiation, even at senior levels, and support during periods of high workload or change is inconsistent. As is widely reflected in research, people ultimately leave leaders, not roles.A more balanced approach that values staff wellbeing alongside performance would significantly improve retention and long-term outcomes.
8 people found this helpful
Communications TeamThank you for the thoughtful feedback. Trilogy operates in a complex and rapidly evolving sector, particularly with recent reforms in aged care, and we recognise that balancing growth, service quality and employee experience is an ongoing journey. We appreciate the many committed people across our organisation and remain focused on strengthening leadership capability and ensuring a sustainable environment where both our clients and our teams can thrive.
30d+ ago
5.0
Analyst
Dec 2025Brisbane QLD 4000Less than 1 year in the role, current employee
Good to work at a leader in Aged Care
The good thingsAt a time when the Aged Care industry is changing so much and lots of other businesses are struggling, I think Trilogy Care does well to keep transparent with clients. Staff are under the pump, like everywhere but I feel valued here. good team. good leadership
The challengesNo big complaints - it's a young company and are still evolving, learning and getting better with some areas
2.0
Home Care Partner
Dec 2025Brisbane QLD 4000Less than 1 year in the role, former employee
if you are experienced go somewhere else
The good thingsused to be good until recent changes
does give out coffee sometimes
The challengesbasically it went from a good company to a micro managing, everything you do has to follow the higher ups and going against them land you out of job
5 people found this helpful
Communications TeamThank you for sharing your perspective. Trilogy has evolved significantly to meet new legislation and help more older Australians stay healthy at home. This has required more structure across our teams to ensure we remain a trusted and compliant partner. While these changes can feel challenging, they allow us to provide a better experience for our clients and a more professional environment for our staff. We continue working to improve communication and leadership across the business.
30d+ ago
3.0
Care Coordinator
Jul 2025Bowen Hills QLD 4006Less than 1 year in the role, former employee
I thought it would be better
The good thingsThe people are friendly
The challengesTheir employees are overworked and underpaid considering the amount of responsibility they put on them
10 people found this helpful
Communications TeamThank you for your feedback. Supporting a growing number of older Australians means our teams often work in a fast-paced and high-responsibility environment. As the sector evolves under new reforms, we’re continually reviewing workloads, processes and support to ensure we provide both high-quality care for clients and a sustainable workplace for our employees.
30d+ ago