Trilogy Care Pty Ltd
    (26 reviews)

    Company Profile

    Company overview

    Industry

    Social & Welfare Services

    Specialities

    Aged Care, Support At Home

    Company size

    101-1,000

    Primary location

    Brisbane, QLD
    Meanjin, Yuggera/Jagera and Turrbal Country
    Trilogy Care empowers older Australians to live independently in the home they love for longer. 💙❤️💛

    Our mission statement

    Empowering older Australians to live independently in the home they love for longer

    Reviews overview

    3.726 ratings in total
    5
    16
    4
    1
    3
    1
    2
    1
    1
    7
    69%
    Rate salary as high or average
    65%
    Employees recommend this employer to friends

    What’s it like working at Trilogy Care Pty Ltd?

    AI summary of recent reviews

    Employees appreciate the supportive team environment and friendly colleagues at Trilogy Care Pty Ltd, with many noting that people genuinely look out for each other. Leadership and management are described as supportive, approachable, and invested in employee growth, offering opportunities for fast career growth and professional development. Staff find the work rewarding and purposeful, with the ability to make a positive impact on clients' lives. The company is recognised as being tech-forward and innovative, investing in technology to improve processes, and several employees praised the comprehensive onboarding process and training support.

    However, there are some potential challenges to consider. The aged care reforms introduced by the Australian Government have created a fast-paced environment requiring constant adaptation to changing regulations and processes. Workloads can be high, and the fast-paced nature of the role requires strong time management and resilience. As a rapidly growing company, some processes are still being refined, which can require flexibility during periods of change. Internal communication can be challenging due to rapid growth, though this is improving, and experiences with management style can vary across different teams.

    Recent reviews

    1.0
    Care Team
    May 2026
    Bowen Hills QLD 4006Less than 1 year in the role, former employee
    Absolutely Terrible. Avoid
    The good thingsThe people in my team who weren’t management.
    The challenges- Clients are just revenue to them - Over reliance on AI, Management would send out AI generated emails with Care Partners names attached without their permission and prior warning causing worry and miscommunication with clients. - Unrealistic KPI and workload - New people pretty much get a full workload in the first 2 weeks due to high staff turnover and are expected to hit the ground running with not much training. - If you aren’t best friends with management, good luck. - Hires people in leadership roles that have no idea what they are doing and causes team morale to die and motivation to drop. Overall, wouldn’t recommend.
    5.0
    Accounts support partner
    Apr 2026
    Fortitude Valley QLD 40061 to 2 years in the role, current employee
    My experience at Trilogy Care Pty Ltd has been rewarding, with opportunities to support others
    The good thingsI enjoy working at Trilogy Care Pty Ltd because of the supportive team environment, opportunities to learn and grow, and the chance to make a positive impact in people’s lives.
    The challengesOne of the main challenges is adapting to the new aged care reforms introduced by the Australian Government, which require staying up to date with changing regulations, systems, and processes while continuing to deliver high-quality care.
    Communications TeamThank you so much for sharing this — it genuinely means a lot to hear. The heart of what we do at Trilogy Care is the people, and it's wonderful to know that our team culture and the opportunity to make a real difference are what stand out for you. You're absolutely right that navigating the aged care reforms is one of the biggest challenges across the sector right now, and we're proud to have dedicated team members like you who embrace that complexity with such care and commitment. Thank you for everything you do. 💙
    7d ago
    5.0
    Care Partner
    Apr 2026
    Bowen Hills QLD 40061 to 2 years in the role, current employee
    Unique and enjoyable!
    The good thingsI genuinely enjoy coming to work, which I think says a lot in aged care. The culture amongst care partners is great, people actually look out for each other and there’s a real team environment. Leadership invests in people who are willing to engage with the work and build themselves a career, and if you’re someone who wants to grow quickly, you’ll get exposure to opportunities faster than most places I’ve seen. You can tell leadership are genuinely trying their best to ensure each and every client is looked after and able to remain in their home safely.
    The challengesIf I’m being honest, the toughest part isn’t really Trilogy itself, it’s the aged care reforms happening across the sector. Clients are understandably frustrated by constant changes, and as frontline staff you cop a bit of that. Being a high-growth company navigating a once-in-a-generation reform means some processes are still being ironed out, so there are days that test your patience. But that’s the reality of the industry right now, not unique to here.
    Communications TeamThank you so much for sharing this — it really does mean a lot. You've captured it beautifully. The reforms have been a big undertaking for everyone across the sector, and the fact that our team continues to show up with such care and dedication for our clients makes us incredibly proud. We're glad you're part of it. 💙
    25d ago
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