UBASE
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    UBASE
    (19 reviews)
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    Company Reviews

    Working at UBASE

    3.419 ratings in total
    5
    11
    4
    0
    3
    0
    2
    2
    1
    6
    85%
    Rate salary as high or average
    58%
    Employees recommend this employer to friends
    Work/Life balance
    3.1(19 ratings)
    Career development
    3.2(19 ratings)
    Benefits & perks
    3.1(19 ratings)
    Management
    3.4(19 ratings)
    Working environment
    3.3(19 ratings)
    Diversity & equal opportunity
    4.1(7 ratings)
    Ratings for UBASE are shared as-is from employees in line with our community guidelines

    Reviews

    Showing 19 reviews sorted by most recent
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    most recent
    1.0
    Data Analyst
    Jun 2025
    Kuala Lumpur City Centre Kuala Lumpur1 to 2 years in the role, current employee
    Very Negative Environment
    The good thingsTeam members and colleagues.
    The challengesPoor HR and Management.
    3 people found this helpful
    2.0
    Analyst
    Jun 2024
    Taman Tun Dr Ismail Kuala LumpurLess than 1 year in the role, former employee
    The place is full of negative vibe and the management is not flexible and not open for engagement and feedback
    The good thingssalary is pretty good
    The challengesHostile Enviorement and negative vibe
    4 people found this helpful
    5.0
    Customer Service Representative
    Jan 2024
    Bandar Utama SelangorLess than 1 year in the role, current employee
    I have been working here for four months and I have been enjoying every minute of it. The management is nice, helpful and understanding.
    The good thingsSuperb environment and amazing management.
    The challengesWorking schedule, growth.
    2 people found this helpful
    5.0
    Customer Service Representative
    Jan 2024
    Taman Tun Dr Ismail Kuala LumpurLess than 1 year in the role, current employee
    I love it
    The good thingsFriendly and nice work environment
    The challengesNothing difficult everything going well
    5.0
    Customer Service Representative
    Jan 2024
    Taman Tun Dr Ismail Kuala Lumpur
    It's a fun place to work!
    The good thingsFriendly colleagues, 9-to-6 schedule, and supportive management make the work stress-free and enjoyable.
    The challengesAt the moment, I haven't encountered any challenges.
    5.0
    Customer Service Representative
    Jan 2024
    Bandar Utama SelangorLess than 1 year in the role, current employee
    Basically the working environment is very good.
    The good thingsThe work was simple, I can finish it. And my colleagues was funny.
    The challengesDo first time the new tickets
    5.0
    Team Leader
    Jan 2024
    Kuala Lumpur City Centre Kuala Lumpur3 to 4 years in the role, current employee
    Familial bond
    The good things1. Working environment -5 2. ⁠Work life balance -5 3. ⁠Growth Opportunities-5 Management has trust on me, and they see my potential that myself cant even foresee. Proper training given to me and I have my promotion. 4. Positive Relationship/Management -5 Definitely positive relationship and I am like a little brother to the company, company allow me to be myself. Freedom and always doing good.
    The challengesWhen you’re challenged for updates but the company keeps pushing you in a positive manner so i can learn from it
    1.0
    Customer service
    Jan 2022
    1 to 2 years in the role, former employee
    New management is terrible
    The good thingsBecause the management have change. New management do nothing. After complaint or advise, no improve at all. Nothing good.
    The challengesEverything need to remind the management. Everything need to record and do ourself.
    1.0
    Customer services
    Jan 2022
    Selangor1 to 2 years in the role, former employee
    Have black and white but not paying my salary
    The good thingsNothing good. Is the worst company I has been working so far.
    The challengesTheir management is poor
    1 person found this helpful
    5.0
    Operations
    Oct 2021
    Kuala Lumpur3 to 4 years in the role, current employee
    Good working environment, positive vibes and energy from the people.
    The good thingsBeen with Globee for 2 years and still counting. There are alot of benefits eg annual health check, yearly increment, rewards vouchers and incentive plan. Opportunities eg Internal promotion
    The challengesMust be able to adapt to new changes from time to time.
    5.0
    Customer service agent
    Jun 2021
    Kuala Lumpur1 to 2 years in the role, current employee
    Supportive Leaders with flexibility
    The good thingsI am grateful for the job even during Covid-19 and lockdown. They have annual increment and other allowances like Annual Medical Health Checkup. If you approach the leaders for help. They will try to solve your problems. The leaders have a flexible mindset with a friendly attitude.
    The challengesIt’s a very fasts growing company. The employee to supervisor ratio is difficult to maintain. The current HR department is way better than before. They are trying bring in a organised system to reduce the burden on any individual employee.
    5.0
    HR
    Jan 2021
    Kuala LumpurLess than 1 year in the role, current employee
    Nice work Enviroment, Superior easy to give a guideline and really helpful
    The good thingsSuperior easy to give a guideline and really helpful,
    The challengesWork over loaded, to high expectation to complete a job.
    5.0
    HR
    Jan 2021
    Kuala Lumpur1 to 2 years in the role, current employee
    Best working place with open environment
    The good thingsSupervisor is flexible and easily to approach
    The challengesHigh expectation to complete task
    5.0
    HR associate
    Jan 2021
    Kuala LumpurLess than 1 year in the role, current employee
    Great Learning Curve
    The good thingsGuidance from the Supervisor, encourage the team to stay afloat during difficult times are admirable and she also provided support and encouragement along the way to ensure her subordinate achieve the great learning curve.
    The challengesWork-life balance should be one of the things that the Company can improve and provided to employee in order to retained them.
    1.0
    Customer service
    Aug 2020
    Less than 1 year in the role, former employee
    Terrible, Terrible and Terrible
    The good thingsNothing but annual holidays
    The challengesIf you want to know what is CS, this is the worst company ever that you will see.
    3 people found this helpful
    1.0
    CSR
    Apr 2020
    Less than 1 year in the role, current employee
    Serious Politics Issue
    The good thingsnothing at all but the pay
    The challengesHate to work in a company with politic culture. Really hard to work with employee who come from Aegis BPO. The quality of Aegis's staffs are real low.
    4 people found this helpful
    2.0
    Customer services
    Mar 2020
    Less than 1 year in the role, current employee
    Culture issue/ Politics
    The good thingsBasically the second Aegis BPO. Nothing good but the pay.
    The challengesHate to work in a company with politic culture. Really hard to work with employee who come from Aegis BPO. The quality of Aegis's staffs are real low.
    3 people found this helpful
    1.0
    Ex-employee
    Jan 2020
    Less than 1 year in the role, former employee
    Bad experience
    The good thingsEasy access with public transport
    The challengesNo processes and bad infrastructure setup
    2 people found this helpful
    5.0
    Director
    Mar 2019
    Inspiring
    The good thingsGlobee is a start up and very focused to grow. Joining the company means you are a pioneer and it has the following characteristics:- - Ambitious and innovative - Changing the BPO landscape - Talented people - Diverse culture and expertise
    The challenges- Start up requires "jack of all trades" at times but it can be good if you like that type of work. - erratic work schedule as new businesses are being onboarded
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