Upstream BPO
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    Upstream BPO
    (87 reviews)
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    Company Reviews

    Working at Upstream BPO

    5.087 ratings in total
    5
    87
    4
    0
    3
    0
    2
    0
    1
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    100%
    Employees recommend this employer to friends
    Work/Life balance
    5.0(87 ratings)
    Career development
    5.0(87 ratings)
    Benefits & perks
    5.0(87 ratings)
    Management
    5.0(87 ratings)
    Working environment
    5.0(87 ratings)
    Ratings for Upstream BPO are shared as-is from employees in line with our community guidelines

    Reviews

    Showing 87 reviews sorted by most recent
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    5.0
    Human resource
    Jul 2022
    Do your work, you will be okay
    The good thingsMany opportunities to learn. Good teamwork and cooperation. Everyone knows they need to perform and show the result to get acknowledgment. I am a fresh graduate so they are many to learn but my coworkers help me a lot.
    The challengesThere is a high demand for work as there are many projects handled by the up.
    5.0
    Telemarketing
    Jul 2022
    Great leader, good environment, fun event and monthly celebration
    The good thingsGreat leader, good environment, fun event, and monthly celebration
    The challengesCustomers are very tough to handle/communicate with but still available to overcome mentally as long as you are here
    5.0
    Telemarketing
    Jul 2022
    Very very very Good leader
    The good thingsMy leader always teaches me like a brother. My manager always treats me and always gives positive vibes when we have a problem.
    The challengesNo challenges because everything is good at Upstream Bpo
    5.0
    Telemarketing
    Jul 2022
    Good leadership and can build self-confidence
    The good thingsGood platform to develop a career, Family bonding
    The challengesCustomers are very tough
    5.0
    IT technician
    Jul 2022
    A very good platform to earn more money
    The good thingsGood environment, good leaders. Best teammates ever
    The challengesThe customers only and everything is good
    5.0
    Resource Planning Analyst
    Jul 2022
    A good platform to develop your career
    The good thingsEvery week free food Free shopping Team outing every week Dinner with management and a friendly environment.
    The challengesLeading team Objection handling Reward Achievement
    5.0
    Customer service
    Jul 2022
    Nice working place and learning enviroment
    The good thingsSuch a nice working place with a nice view. Superior was so nice and friendly which is we are comfortable working with them and enjoy it. I didn't feel stressed working with them and their superior was very understanding.
    The challengesSystems always changing from time to time and I need to be a fast learner to catch up with new systems and procedures. But it was great and teach me to be more focused and mature in handling new jobs in the future. Also, it was a quite a nice experience for me.
    5.0
    Human resource
    Jul 2022
    I have a good experience working with the company
    The good thingsThe company provides a good salary, team outing, a nice working environment, and provide a good platform to develop a career
    The challengesHave to push harder to become more successful
    5.0
    Quality Analyst
    Jul 2022
    Positive Working Environment
    The good thingsPositive working environment, Supporting employee growth, Transparent and open communication
    The challengesMulti-Tasking, Deals with customers, but all these can be overcome with a positive working environment,
    5.0
    Telemarketing Agent
    Jul 2022
    Good experience , you can learn many things if you got interested in the job
    The good thingsTeamwork , learn to be open minded talker , skills of communication , learned more about the product I did , hardworking
    The challengesThe timing , Over time without pay , break hour , target of talktime with the customer , target of the KPI for the beginner
    5.0
    Telesales executive
    Jul 2022
    Proficient, Pleasant Working Environment
    The good thingsGood environment and career for future. Salary increment every year highest commission and good management positive people working there. So much info can study in there and so many acknowledgments can get from Team leaders, bosses, and members.
    The challengesWe need to achieve the target sales every month to get more commission. And so many sales challenge every month and we need consistent every day sales to get more commission
    5.0
    Quality analyst
    Jul 2022
    Competent, Good Working Environment
    The good thingsThe company will never kick u out. U will transfer to another project.
    The challengesThe management quite complicated.
    5.0
    Resource analyst
    Jul 2022
    A place to nurture your talent
    The good thingsGood culture and environment. You have the opportunity to learn and grow internally and externally.
    The challengesThe salary range can be improvised as current expenses far exceed the salary that we received in this company.
    5.0
    Assistant Manager
    Jul 2022
    Good to exploring the technology things.
    The good thingsGood benefit for staff. Flexi working hours. A lot of colleagues. Nice office environment.
    The challenges1)too many governance things. 2) it takes a long time to promote yourself as there is much staff here with the same role as u.
    5.0
    Human resource
    Jul 2022
    its a great opportunity while im working with this company
    The good thingsI very much enjoy the environment, all my friends and management seem like my own family. I can earn knowledge with no limitations.
    The challengesI really love working with this company and hope this company can grow much more than now
    5.0
    Customer care
    Jul 2022
    Great jobs to work here
    The good thingsI have a good leader that always teaches our team to manage the work
    The challengesWorking hours can be overwhelming
    5.0
    Customer care
    Jul 2022
    Assist customers about product (inbound calls)
    The good thingsI learn to be a patient person and handle professionalism in solving customers' problems with the company's products.
    The challengesI have experienced both ups and downs situations during my time at Upstream. But as for me, it will be a meaningful experience to grow my professional development.
    5.0
    Telemarketing Agent
    Jul 2022
    Friendly and positive environment
    The good thingsEnvironment. Relationship with other worker. Handle all customer with different segment. Can sale all tm product. We can decide our own skill to making any solution. Can manage our self to do any customer with our own skill.
    The challengesSalary n commision. No chance to build career. Working time n not get enough rest day. What we do is not suitable with their reward.
    5.0
    Quality analyst
    Jul 2022
    Excellent working environment
    The good thingsI have worked in a few call centers before, but I think Upstream is the best company I've worked for so far. The reason is that I don't feel like at the workplace here, is more like on a college campus where you and your friend are having fun and doing your task/job together—good work environment and facilities. The management and colleague workers are great and support each other well.
    The challengesThe client expects so much but pays so little. The workload also sometimes does not match the available staff, which puts us under a bit of pressure and stress.
    5.0
    Network administrator
    Jul 2022
    Good for career growth
    The good thingsyes, because of these big IT companies, you can meet many IT specialists here and because of the spirit of the internal team, you may get their advice apart from the principle. a lot of opportunities for technical knowledge.
    The challengesBecause of the enormous company, you may take time to build a relationship with another technical team. working in shift hours may retard your opportunities.
    5.0
    Human resource
    Jul 2022
    I have a good working life here and i miss this place already
    The good thingsLove the working environment Friendly staff & colleague
    The challengesInconvenience parking lot
    5.0
    Human resource
    Jul 2022
    It was a great experience working there.
    The good thingsWe learned many new things..and gained many experiences with this company.
    The challengesI enjoy communicating with different people from different countries in the US.
    5.0
    Quality analyst
    Jul 2022
    Focus, Enjoy and good environment
    The good thingsGood Team and balancing in the life of working and family.
    The challengesFast in new technology and fast learning. Able to work in many teams and many blueprints
    5.0
    Operation manager
    Jul 2022
    Great and Nice environment
    The good thingsFriendly mates and also friendly boss besides there is always someone to support you.
    The challengesshift and also public holidays you must work.
    5.0
    Quality analyst
    Jul 2022
    Wonderful place to work
    The good thingsI like working here is because the environment and the relationship between staff and the boss very good
    The challengesCouldnt complain about anything, the company is great
    5.0
    Digital marketing manager
    Jul 2022
    Not progressive, if you are a kind of a challenging soul
    The good thingsDespite being a call center, it's so far the most straightforward task to handle, with almost zero critical challenges from a customer
    The challengesA lot. Communication needs massive improvements
    5.0
    Customer care associate
    Jul 2022
    Great Company with great Management
    The good thingsFlexible working environment, great management
    The challengesSalary is not market competitive
    5.0
    Call centre manager
    Jul 2022
    love this job but not a place to enhance your capability
    The good thingsgood environment, full of benefits if you achieve the target
    The challengesSometimes work could be stressful
    5.0
    Human resource
    Jul 2022
    Great Adventure and Positive place to work
    The good thingsThe great things are when you are surrounded by cheerful, supportive, and cooperative colleagues especially my Supervisor and her team members.
    The challengesI have experienced both ups and downs situations during my time at Upstream. But as for me, it will be a meaningful experience to grow my professional development.
    5.0
    Human resource
    Jul 2022
    Casual and Fun approach
    The good thingsEveryone is surprisingly friendly. Everyone cares about their task and is always engaged with the work. They perform the job actively, formally, and also informally. Simply put, they have fun and make sure the job gets done.
    The challengesManagement should know what the lower employees want and their rights for the position given.
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