Company Profile

    Company overview

    Industry

    Advertising, Marketing & Communications Services

    Company size

    1,001-5,000

    Primary location

    Suites 802-803, 8th Floor, Plaza See Hoy Chan, Jalan Raja Chulan, 50200 Federal Territory of Kuala Lumpur, Malaysia
    United Teleservice Marketing Solutions Sdn BhdUTS Group is in the business of providing outsourced telemarketing campaign management and managing contact center facilities.We also become to be known in the insurance and financial industry as a preferred outsourcing telemarketing partner and we work with most well established banks & insurance companies in MalaysiaOur outstanding achievement is reflected and evidenced when UTS was awarded by Association of Customer Experience Industry of Malaysia (ACE) formerly known as Customer Relationship Management & Contact Centre Association Malaysia (CCAM) for:2011 Bronze Service Award for the Most Creative Contact Centre2011 Gold Award for the Best Outsourced Outbound Contact Centre (Over 100 Seats Category)2012 2nd Place Award for the Best Outsourced Outbound Contact Centre (Over 100 Seats Category)2013 3rd Place Award for the Most Creative Contact Centre (Open Category)2013 1st Place Award for the Best Outsourced Outbound Contact Centre (Over 100 Seats Category)2014 3rd Place Award for the Best Outsourced Outbound Contact Centre (Under 100 Seats Category)2014 3rd Place Award for the Best Outsourced Outbound Contact Centre (Over 100 Seats Category)2014 2nd Place Award for the Most Creative Contact Centre (Open Category)2017 Merit Award for the Best Outsourced Contact Centre (Above 100 seats Category)2017 Bronze Award for the Best Outsourced Contact Centre (Under 100 Seats Category)2017 Gold Award for the Best Contact Centre Manager (Above 100 Seats Category)2018 Silver Award for the Best Inovative Adoption2018 Gold Award for the Best New Contact Centre - Campaign/ Programme​2018 Gold Award for the Best Customer Relationship Management for Contact Centre​2018 Gold Award for the Best Contact Centre Recruitment & Retention Programme​2018 Gold Award for the Best Business/ Data Analysis For Contact Centre2018 Silver Award for the Best Outsourced Outbound Contact Centre (Under 100 Seats Category)​2018 Gold Award for the Best Outsourced Outbound Contact Centre (Under 100 Seats Category)2018 Gold Award for the Best Outsourced Outbound Contact Centre (Above 100 seats Category)HistoryEstablished in 19 December 2007

    Jobs at UTS Marketing Solutions Sdn Bhd

    Based on your search activity

    at UTS Marketing Solutions Sdn Bhd
    Kuala Lumpur
    To assist Operation Asst Manager/ Manager and to supervise a team of Telesales Executives To deliver quality sales & services...
    To assist Operation Asst Manager/ Manager and to supervise a team of Telesales Executives To deliver quality sales & services...
    classification: Call Centre & Customer ServiceCall Centre & Customer Service
    22d ago
    22d ago

    at UTS Marketing Solutions Sdn Bhd
    Kuala Lumpur City Centre, Kuala Lumpur
    We are seeking a results-driven Data Scientist to leverage advanced analytics, machine learning, and statistical techniques to transform complex data.
    We are seeking a results-driven Data Scientist to leverage advanced analytics, machine learning, and statistical techniques to transform complex data.
    classification: Science & TechnologyScience & Technology
    10d ago
    10d ago

    Gallery photos

    Reviews overview

    3.8113 ratings in total
    5
    41
    4
    33
    3
    22
    2
    6
    1
    11
    87%
    Rate salary as high or average
    72%
    Employees recommend this employer to friends

    What’s it like working at UTS Marketing Solutions Sdn Bhd?

    AI summary of recent reviews

    UTS Marketing Solutions Sdn Bhd offers a positive and supportive work environment where employees appreciate the strong team culture and collaborative atmosphere. The role provides excellent opportunities for skill development, particularly in communication and customer interaction. Employees value their supportive colleagues and team leaders, and there is potential for good earnings through commission-based sales achievements.

    However, the role comes with certain challenges, including the need to consistently meet sales targets in a high-pressure environment. Employees note that the position requires dedication to long working hours, and some have expressed concerns about limited career advancement opportunities within the organisation.

    Recent reviews

    3.0
    Customer Management Consultant
    Jun 2023
    Less than 1 year in the role, former employee
    Low sales commission and leads will push us for sales (hard sale)
    The good thingsIf you are able to hit the sales target, there are varieties of benefits of the day and might able to off from work earlier if you could hit the said sales.
    The challengesHard sale. No career advancement. Working hour on weekday was 10 hours include lunch break which should not.
    3.0
    Sales
    Jan 2023
    1 to 2 years in the role, former employee
    Always Positive and motivated
    The good thingsYou work smart and you earn more.
    The challengesManagement needs to upgrade and work environment needs some changes.
    5.0
    Telemarketer
    Jan 2023
    Kuala LumpurLess than 1 year in the role, former employee
    I worked as a part time telemarketer
    The good thingsI got knowledge and skills during that time.
    The challengesThe team leader always push telemarketer to get sales and meet their target for that day.
    Ratings for UTS Marketing Solutions Sdn Bhd are shared as-is from employees in line with our community guidelines
    Find out more about working at UTS Marketing Solutions Sdn Bhd. Read company reviews from real employees, explore salaries and life and culture; and view all open jobs.
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