(113 reviews)

Company Profile

Company overview

Website

UTS Marketing Solutions Sdn Bhd

Industry

Advertising, Marketing & Communications Services

Company size

1,001-5,000

Primary location

Suites 802-803, 8th Floor, Plaza See Hoy Chan, Jalan Raja Chulan, 50200 Federal Territory of Kuala Lumpur, Malaysia

United Teleservice Marketing Solutions Sdn BhdUTS Group is in the business of providing outsourced telemarketing campaign management and managing contact center facilities.We also become to be known in the insurance and financial industry as a preferred outsourcing telemarketing partner and we work with most well established banks & insurance companies in MalaysiaOur outstanding achievement is reflected and evidenced when UTS was awarded by Association of Customer Experience Industry of Malaysia (ACE) formerly known as Customer Relationship Management & Contact Centre Association Malaysia (CCAM) for:2011 Bronze Service Award for the Most Creative Contact Centre2011 Gold Award for the Best Outsourced Outbound Contact Centre (Over 100 Seats Category)2012 2nd Place Award for the Best Outsourced Outbound Contact Centre (Over 100 Seats Category)2013 3rd Place Award for the Most Creative Contact Centre (Open Category)2013 1st Place Award for the Best Outsourced Outbound Contact Centre (Over 100 Seats Category)2014 3rd Place Award for the Best Outsourced Outbound Contact Centre (Under 100 Seats Category)2014 3rd Place Award for the Best Outsourced Outbound Contact Centre (Over 100 Seats Category)2014 2nd Place Award for the Most Creative Contact Centre (Open Category)2017 Merit Award for the Best Outsourced Contact Centre (Above 100 seats Category)2017 Bronze Award for the Best Outsourced Contact Centre (Under 100 Seats Category)2017 Gold Award for the Best Contact Centre Manager (Above 100 Seats Category)2018 Silver Award for the Best Inovative Adoption2018 Gold Award for the Best New Contact Centre - Campaign/ Programme2018 Gold Award for the Best Customer Relationship Management for Contact Centre2018 Gold Award for the Best Contact Centre Recruitment & Retention Programme2018 Gold Award for the Best Business/ Data Analysis For Contact Centre2018 Silver Award for the Best Outsourced Outbound Contact Centre (Under 100 Seats Category)2018 Gold Award for the Best Outsourced Outbound Contact Centre (Under 100 Seats Category)2018 Gold Award for the Best Outsourced Outbound Contact Centre (Above 100 seats Category)HistoryEstablished in 19 December 2007

Jobs at UTS Marketing Solutions Sdn Bhd

Based on your search activity

Team Manager (Mandarin Speaking project - Melaka Branch)

at UTS Marketing Solutions Sdn Bhd

Melaka

Responsibilities: To assist Operation Asst Manager/ Manager and to supervise a team of Telesales Executives To deliver quality sales & services...

classification: Banking & Financial ServicesBanking & Financial Services

14h ago

Team Manager (Outbound Call Centre)

at UTS Marketing Solutions Sdn Bhd

Kuala Lumpur

To assist Operation Asst Manager/ Manager and to supervise a team of Telesales Executives To deliver quality sales & services...

classification: Call Centre & Customer ServiceCall Centre & Customer Service

25d ago

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Reviews overview

3.8113 ratings in total

5

41

4

33

3

22

2

6

1

11

87%

Rate salary as high or average

72%

Employees recommend this employer to friends

What’s it like working at UTS Marketing Solutions Sdn Bhd?

AI summary of recent reviews

UTS Marketing Solutions Sdn Bhd offers a positive and supportive work environment where employees appreciate the strong team culture and collaborative atmosphere. The role provides excellent opportunities for skill development, particularly in communication and customer interaction. Employees value their supportive colleagues and team leaders, and there is potential for good earnings through commission-based sales achievements.

However, the role comes with certain challenges, including the need to consistently meet sales targets in a high-pressure environment. Employees note that the position requires dedication to long working hours, and some have expressed concerns about limited career advancement opportunities within the organisation.

Recent reviews

3.0

Customer Management Consultant

Jun 2023

Less than 1 year in the role, former employee

Low sales commission and leads will push us for sales (hard sale)

The good thingsIf you are able to hit the sales target, there are varieties of benefits of the day and might able to off from work earlier if you could hit the said sales.

The challengesHard sale. No career advancement. Working hour on weekday was 10 hours include lunch break which should not.

3.0

Sales

Jan 2023

1 to 2 years in the role, former employee

Always Positive and motivated

The good thingsYou work smart and you earn more.

The challengesManagement needs to upgrade and work environment needs some changes.

5.0

Telemarketer

Jan 2023

Kuala LumpurLess than 1 year in the role, former employee

I worked as a part time telemarketer

The good thingsI got knowledge and skills during that time.

The challengesThe team leader always push telemarketer to get sales and meet their target for that day.

Ratings for UTS Marketing Solutions Sdn Bhd are shared as-is from employees in line with our community guidelines

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