All of my colleagues are very polite, and I have learned a lot of new experiences beyond what I learned in school.The good thingsAll of the colleagues are very polite and they are willing to guide you how to communicate with the customer and how to solve their problem immediately. I had learnt what is hosting, domain, NameServer, how are they working and manage the product.
The challengesCustomers can be urgent and impatient, but we still need to explain their concerns and inform the relevant department.