YTL Communications
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    YTL Communications
    (74 reviews)
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    Company Reviews

    Working at YTL Communications

    3.474 ratings in total
    5
    20
    4
    17
    3
    17
    2
    11
    1
    9
    78%
    Rate salary as high or average
    51%
    Employees recommend this employer to friends
    Work/Life balance
    2.8(74 ratings)
    Career development
    3.1(74 ratings)
    Benefits & perks
    2.6(74 ratings)
    Management
    2.7(74 ratings)
    Working environment
    3.4(74 ratings)
    Ratings for YTL Communications are shared as-is from employees in line with our community guidelines

    Reviews

    Showing 74 reviews sorted by most recent
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    most recent
    5.0
    Customer service
    Sep 2023
    Sentul Kuala LumpurLess than 1 year in the role, former employee
    No work balance life
    The good thingsMemories, Cool Colleagues
    The challengesWork balance life is not stable
    4.0
    CASHIER, BRAND AMBASSADOR & SUPERVISOR
    Nov 2022
    1 to 2 years in the role, former employee
    Best place to work and highly recommendable
    The good thingsEncouragement and aprpreciation time-to-time
    The challengesHandling clients with attitude issues in polite way
    4.0
    Maintenance engineer
    Nov 2022
    9 to 10 years in the role, current employee
    work and life balance
    The good thingsgood work environment and support each other
    The challengesto make sure data center run in good condition
    1.0
    Training executive
    Apr 2022
    Kuala Lumpur1 to 2 years in the role, former employee
    Overall Bad Experience
    The good thingsThe colleagues are friendly and kind
    The challengesThe amount of stress from being over worked is high, you get lots od tedious work tasks that doesn't make sense. Company's direction always changing and not clear.
    1 person found this helpful
    5.0
    Application support
    Apr 2022
    Sentul Kuala Lumpur3 to 4 years in the role, former employee
    Friendly Environment
    The good thingsGreenery office area and work place has more food area around. Free parking and friendly staffs.
    The challengesSalary increment period is soo long
    4.0
    Retail sales executive
    Mar 2022
    5 to 6 years in the role, current employee
    Sales and Customer Service
    The good thingsHow to approach customer and always had new knowledge
    The challengesTo make sure monthly sales target hit or maintain.
    1.0
    Front-end developer
    Nov 2020
    Worst company to work
    The good thingsNot a single thing that i can tell about this company which makes me proud to share.
    The challengesWorst employ management with poor administration
    3.0
    Sale executive
    Sep 2020
    3 to 4 years in the role, current employee
    Can't see my future on this career.
    The good thingsfreedom , achieve our task during the timeline.
    The challengesFight the target on the market without any bullet and solution support.
    2.0
    Engineer
    Jun 2020
    5 to 6 years in the role, current employee
    Poorly manage company
    The good thingsEnough parking space
    The challengesAlways want to get 100% result with 10% effort, short sighted and directionless.
    4.0
    customer advocate
    Jun 2020
    3 to 4 years in the role, current employee
    tiada kenaikan gaji, not suitable for career growth
    The good thingsgood environment and place
    The challengesworking for 6day per week fulltime 8hours. no work balance
    1 person found this helpful
    1.0
    Sales marketing
    Jun 2020
    dull, tedious, and repetitious; lacking in variety and interest : monotonous company
    The good thingsNothing, if you enjoy repeated routine and afraid to seek new different environment, then this company suitable for you.
    The challengesWe need to undertake any ad-hoc projects/assignments as assigned by management,even it's not your fall under job task or department.
    5.0
    Assistant Manager, Business Development
    May 2020
    7 to 8 years in the role, current employee
    It has been 7 great years!
    The good thingsThe working environment very flexible
    The challengesThere are times you are needed ad-hock, so got to be reaady
    5.0
    Customer advocate
    Apr 2020
    3 to 4 years in the role, current employee
    Teamwork. Good leader.
    The good thingsGood place to experience customer service.
    The challengesNeed to improve operation management
    5.0
    Device Enginner
    Apr 2020
    7 to 8 years in the role, former employee
    learned more new things
    The good thingsimproved communications, punctual, team work,
    The challengespromotion for the carrier of employer
    5.0
    Sales retail
    Jan 2020
    Less than 1 year in the role, current employee
    HANDLE CUSTOMER
    The good thingsLEARN HOW TO HANDLE CUSTOMER AND THINKS HOW TO HANDLE THE CUSTOMER PATIENCE AND SOLVE ALL THE CUSTOMER PROBLEM,THE MANAGER ARE SO KIND AND HELPFUL
    The challengesTHE THING I DISLIKE IS MY PLACE IS HAVING SOME STOCK NOT TALLY DUE TO PREVIOUS WORKERS AND I HAD TO CHECK ALL THE STOCK SEEN SEEN 2018 MEANS WHILE AM WAS NOT WORKING THAT TIME.
    3.0
    IT executive
    Dec 2019
    3 to 4 years in the role, former employee
    Good for fresh grad
    The good thingsgood for fresh grad to gain knowledge and experience.
    The challengesowner did not care about their staff welfare. She only think about making profit. most of the allowance has been cut down to half. Same goes to bonus.
    1 person found this helpful
    4.0
    Manager management
    Sep 2019
    7 to 8 years in the role, current employee
    Product, Device and IoT management
    The good thingsFlexible and good teamwork, got opportunity liaise with industries big player.
    The challengesLess benefits and unclear direction.
    1.0
    Sales
    Sep 2019
    bad reviews only
    The good thingsnothing good to share
    The challengesall last minutes arrangement
    1 person found this helpful
    2.0
    PNC
    Aug 2019
    5 to 6 years in the role, current employee
    Did the best as you can but in return you got nothing.
    The good thingsYou will learnt everything by your own
    The challengesNo career progress
    1 person found this helpful
    5.0
    Senior electrical engineer
    Aug 2019
    1 to 2 years in the role, current employee
    Challenging and new experience
    The good thingsExploring new electrical system issue, new environment, increased knowledge on the new electrical system, enhance designing skill, improve professional level communication skill
    The challengesMost of the system is manual
    1.0
    Customer service
    Jul 2019
    1 to 2 years in the role, former employee
    Worse Company no bonus and benefit for staff since 2 years
    The good thingsSimplely wasting time work this ytlc company.
    The challengesnot challenging at all and management wont listen what employee said for company improvement
    1 person found this helpful
    4.0
    Brand ambassador
    Jun 2019
    Less than 1 year in the role, former employee
    Good for Entry Level to develop skills
    The good thingsThere are so much guidance were given to the new workers.
    The challengesFacing stubborn customers.
    1.0
    Customer Advocate
    Jun 2019
    Less than 1 year in the role, current employee
    No career path
    The good thingsGreat team leaders and colleagues
    The challengesAlmost no benefits especially for Customer Advocate. A good place to get experience but not a good place to stay loyal.
    1.0
    IT
    Feb 2019
    3 to 4 years in the role, former employee
    Micromanage company
    The good thingsflexible working hour
    The challengesmanagement event chase you during midnight for some silly and not important task.
    3.0
    Customer Advocate
    Feb 2019
    1 to 2 years in the role, current employee
    The longer you work there, the more you want to leave the company.
    The good thingsMy colleagues & team leaders are friendly and helpful.
    The challengesThe stress increased after got transferred to other department especially from the management. At first I agreed to be transferred into new department because of the benefits and realistic achievable KPI. However, both of them got impossible to achieve after they started to make unbelievable target and decided for every employees to achieve >90% CSAT- push rate + CSAT success rate + CSAT score. Which means >90% of your customer needs to be transferred to CSAT and answer all CSAT questions. They believe that we can control CSAT which is ridiculous. CSAT is in customers hands, not employees. The pressure from working and nearly no benefit honestly made you feel want to leave the company. Employees introduced and explained CSAT to customers but, customers are the one who decided to want to do it, answer all questions and rate. We unable to choose what kind of assignment that we will get and this can affect our work productivity but, they expect everyone to achieve the same productivity even when we have harder assignments. When the work load is high, they kept pushing us to work harder but they don't do anything to help to lower the work load (only by seeking assistance from other department) unlike the leaders in Inbound team who most of the time help to answer and make outbound calls to solve customer's issue and even help other department. They are having low man power but they don't really appreciate their employees and the work benefits are getting lower after late YTL passed away. A lot of people left the company because of that.
    3 people found this helpful
    4.0
    Customer advocate
    Dec 2018
    Less than 1 year in the role, current employee
    Best call centre ever!
    The good thingsTeam leaders are great!
    The challengesTo check on pro-rated bills, data, anything involving calculations
    3.0
    CredIT control officer
    Oct 2018
    Good experience
    The good thingsThe people there that encourage you to learn more and help you face challenges. They build a good team and communicate in well manner
    The challengestime management and poor hierarchy level.
    5.0
    Assistant sales manager
    May 2018
    Communications work
    The good thingsYou can deliver your skill
    The challengesHow to keep customer applying or buy the package item
    1 person found this helpful
    4.0
    Priority executive
    Feb 2018
    1 to 2 years in the role, current employee
    I found it productive and inspiring and encouraging. The workforce was positive and management worked well with employees
    The good thingsDiscuss the company culture Highlight the health, medical, retirement, paid time off, compensation plans, and other benefits that employees receive. Talk about employees who have excelled with the company, and mention any opportunities for growth. Discuss skills and knowledge the individual will gain if they work for the company.
    The challengesWhenever you have different personalities working together under the same roof, there is bound to be friction from time to time. Teams working under deadline and under pressure may be more apt to have flare-ups of tempers and other issues. While in theory it is possible for everyone to get along, it rarely happens. Introducing training to help employees learn how to manage work stress and get along with other people can be very beneficial in handling this challenge.
    3.0
    Procurement Executive
    Jan 2018
    1 to 2 years in the role, former employee
    Homie environment for work
    The good thingsSuperb colleagues and superiors
    The challengesNo training provided, not systematic process caused things delayed
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