ADA Shared Services was one of the first coworking businesses in Penang, offering employees the opportunity to learn new skills in areas such as customer management, sales, complaints handling, HR, phone configurations, and IT troubleshooting. The company also provides medical benefits to its employees.
However, there were some potential challenges, including management challenges with confusion between the two bosses. Employees also had to work on helping customers understand the company's products and concepts, as customers often had different ideas that did not align with the company's offerings. Additionally, IT employees needed to have quick response times and critical thinking to solve issues in a fast-paced environment.