Agensi Kaunseling & Pengurusan Kredit [AKPK]
(24 reviews)
Company Profile
Company overview
Industry
Education, Training & Professional Development
Specialities
Financial Literacy & Consumer Education, Financial Counseling & Advisory, Comprehensive Debt Management Programme
Company size
101-1,000
Primary location
Level 5 & 6, Menara Aras Raya, No 11, Jalan Raja Laut, 50350 Kuala Lumpur
About UsThe Credit Counselling and Debt Management Agency, or commonly known as Agensi Kaunseling dan Pengurusan Kredit (AKPK), is an agency set up by Bank Negara Malaysia in April 2006 to help individuals take control of their financial situation and gain peace of mind that comes from the wise use of credit.AKPK offers the following services to individuals, free of charge:Financial education on the responsible use of money and credit management skills. Advice on financial management. Debt management programme to assist consumers to regain financial control.
Our mission statement
VISIONAKPK envisions to be a trusted and leading authority in financial wellness, empowering a financially resilient society and contributing to national socio-economic goals.MISSIONAKPK’s mission is to empower the community―households and SMEs―to be financially resilient via customer-centric financial education, advisory and debt management services.
Featured
AKPK Service Highlights: 
1- Financial Education (FE)2- Financial Advisory (FA)3- Debt Management Programme (DMP)
Gallery photos
Reviews overview
4.324 ratings in total
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What’s it like working at Agensi Kaunseling & Pengurusan Kredit [AKPK]?
AI summary of recent reviews
AKPK offers a positive working experience characterised by a supportive work environment with friendly colleagues and good team spirit. Employees particularly value the excellent work-life balance and flexible arrangements. The organisation provides valuable learning opportunities in financial management and banking procedures, while staff find satisfaction in helping others with their financial situations.
The role does present certain challenges, including the need to manage diverse customer expectations and handle various client situations effectively. The limited staffing situation sometimes requires extensive multitasking, and some employees note that career progression can be gradual with compensation not always meeting expectations.
Recent reviews
3.0
Custemor service
Jan 2026Setiawangsa Kuala Lumpur-1 to 0 years in the role, current employee
A good working environment with strong teamwork and learning opportunities
The good things-Dapat bekerja dalam pasukan yang baik dan saling bekerjasama
-Suasana kerja yang positif serta kerjasama pasukan yang baik
-Rakan sekerja yang supportive dan mudah bekerjasama dalam teamwork
-Memberi peluang untuk belajar dan bekerja secara berkumpulan dengan efektif
-Komunikasi dalam pasukan baik dan kerja lebih teratur
The challenges-Customer handling skill could be improved
-there is room for improvement in customer service processes
-Communication with customers could be improved
-Managing customer expectations can be challenging
5.0
Customer Services & Operation Manager(CSOM)
Feb 2025Balakong Selangor
To be part of a company culture that values teamwork, collaboration, and open communication.
The good thingsI have reached a point in my career where I'm seeking new challenges and opportunities for growth.
The challengesChallenging negative person.
5.0
Financial advisor
May 2023Good in financial planning
The good thingsGood working environment
The challengesHandling customer issues
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