Agoda
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    Agoda
    (103 reviews)
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    Company Profile

    Company overview

    Industry

    Online Media & eCommerce

    Company size

    1,001-5,000

    Primary location

    Nu Sentral Jalan Stesen Sentral 5 Brickfields Kuala Lumpur Federal Territory of Kuala Lumpur Malaysia
    Agoda is transforming travel for millions of customers across the globe.Headquartered in Asia, Agoda is one of the world’s largest online travel accommodation platforms. Founded in 2005 and now part of Booking Holdings (Nasdaq:BKNG), Agoda has a network of over 2,000,000 vacation rentals and hotels worldwide. Our web and mobile products provide a first-rate reservation service in 38 languages that uniquely combines local knowledge and local connections to provide the best deals for business and leisure travelers. Agoda employs over 4,000 professionals from 70 nationalities in locations around the globe. In every department – from engineering to customer experience – we provide an environment rich with creativity, collaboration, and experimentation, and the tools to work faster and smarter.At Agoda, we believe our people are our strength. We work hard and have fun, and we choose people who are dedicated to making things great.

    Gallery photos

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    Reviews overview

    4.1103 ratings in total
    5
    53
    4
    28
    3
    11
    2
    3
    1
    8
    99%
    Rate salary as high or average
    79%
    Employees recommend this employer to friends

    What’s it like working at Agoda?

    AI summary of recent reviews

    Agoda offers several attractive benefits that employees value highly, including flexible working arrangements and comprehensive benefits packages. The company is known for its inclusive and diverse workplace culture where colleagues are supportive and respectful of each other. The modern office facilities and comfortable working environment also contribute to employee satisfaction.

    However, employees face certain challenges, including meeting high performance targets and adapting to organisational changes that have resulted in broader job responsibilities. The rotating shift schedule, particularly in customer service roles, can be demanding, and some employees feel that career progression opportunities could be more transparent and accessible.

    Recent reviews

    1.0
    Customer Experience Specialist
    Feb 2026
    Tun Razak Exchange Kuala Lumpur4 to 5 years in the role, current employee
    Previously employee-focused; recent changes increased workload and reduced clarity and growth
    The good thingsFlexible working arrangements, including work-from-home and a four-week remote working (work-from-anywhere) program.
    The challengesThe company previously offered a strong work–life balance under the former CEO, with clear job scopes, employee-centric policies, regular promotions, competitive bonuses, and consistent salary increments, including during the COVID period. After the appointment of a new CEO, notable organizational changes occurred. Job responsibilities became broader and less clearly defined, with frequent cross-functional support driven by operational and cost-efficiency needs. The focus shifted from quality to quantity, resulting in reduced bonuses, slower promotion opportunities, and increased workloads. Promotion and strategic role opportunities are perceived as less transparent and, at times, favoring individuals of the same race or nationality. Additionally, multiple layers of hierarchy and complex processes have slowed decision-making. Currently, retention is mainly influenced by supportive direct managers and work-from-home flexibility rather than long-term career growth or compensation.
    1.0
    Customer Experience Specialist - Flights
    Mar 2025
    Mid Valley City Kuala Lumpur9 to 10 years in the role, former employee
    Life was much better with the previous CEO. Current management is all about money and zero quality.
    The good thingsNothing much since the new management took office.
    The challengesThe new management had implemented new job scope changes that infringed on employee rights. Management is quick to add-on job functions without consultation with employees and without additional compensation. Management has a tendency to drive cost down by pushing out senior employees.
    3.0
    Customer Service Executive
    Dec 2024
    Kuala Lumpur City Centre Kuala Lumpur3 to 4 years in the role, former employee
    3 Years in Agoda, prefered previous CEO, enjoyed the work life when very first joined but after changed.. erm
    The good thingswork life balance, wfh
    The challengesnot too much opportunities, upper management need to improve
    Ratings for Agoda are shared as-is from employees in line with our community guidelines
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