AIA Shared Services
    (347 reviews)

    Company Profile

    Company overview

    Industry

    Insurance

    Specialities

    Transformational Technology, Digital Analytics

    Company size

    1,001-5,000

    Primary location

    Wisma Mustapha Kamal, Cyberjaya
    AIA Shared Services was established in 2009 as a subsidiary of AIA Group Limited. Since then, AIA Shared Services has grown significantly, now employing over 1,800 dedicated professionals committed to delivering exceptional services that support AIA Group’s operations across the Asia region.As AIA’s shared services hub, AIA Shared Services provides essential insurance and finance support services to various AIA entities throughout the Asia region. By streamlining processes and maximising efficiency, we enable AIA to operate more effectively, helping business units across the region deliver outstanding customer experiences.

    Jobs at AIA Shared Services

    Based on your search activity

    at AIA Shared Services Sdn. Bhd.
    Putrajaya
    Register, update and maintain claims accurately in core claims systems by verifying completeness and validity of documents received
    Register, update and maintain claims accurately in core claims systems by verifying completeness and validity of documents received
    classification: Insurance & SuperannuationInsurance & Superannuation
    3d ago
    3d ago

    at AIA Shared Services Sdn. Bhd.
    Cyberjaya, Selangor
    This role is responsible for implementation of effective portfolio monitoring within for the Group Investments units across the AIA footprint.
    This role is responsible for implementation of effective portfolio monitoring within for the Group Investments units across the AIA footprint.
    classification: Banking & Financial ServicesBanking & Financial Services
    1d ago
    1d ago

    Our mission statement

    For more than a century, AIA has strived to make a significant, positive impact for our customers and communities across Asia.As we look to the future, this commitment is reinforced by our Purpose: to help millions of people live Healthier, Longer, Better Lives. Our Purpose guides the decisions we make and the actions we take as an organisation – empowering and enabling people to understand and manage their health, while meeting their long-term savings and protection needs.We believe that helping to create a healthier Asia is one of the most important and valuable things we can do for our communities, today and in the future.

    Featured

    ESG at AIA - Net Zero by 2050
    In 2023, AIA has published our first Climate Transition Plan (CTP) and become the first pan-Asian life and health insurer to have our near-term targets validated by Science-Based Targets initiative (SBTi).This follows from a commitment we made in December 2021 to achieve net-zero emissions by 2050.
    Featured banner image

    Awards and accreditations

    Champion of Graduates' Choice Award 2024
    Champion of Graduates' Choice Award 2024
    CHRO Champion - TalentCorp Life At Work Award 2024
    CHRO Champion - TalentCorp Life At Work Award 2024
    1st Runner Up - Malaysia’s 100 Leading Graduate Employers Awards 2023
    1st Runner Up - Malaysia’s 100 Leading Graduate Employers Awards 2023

    Gallery photos

    Reviews overview

    3.8347 ratings in total
    5
    139
    4
    97
    3
    49
    2
    23
    1
    39
    92%
    Rate salary as high or average
    77%
    Employees recommend this employer to friends

    What’s it like working at AIA Shared Services?

    AI summary of recent reviews

    AIA Shared Services provides a structured work environment with well-documented processes and comprehensive training programmes. Employees benefit from supportive team members and opportunities to develop valuable analytical skills and industry knowledge. The workplace culture is notably inclusive, with helpful colleagues and leadership providing clear guidance and support.

    However, employees should be prepared for the routine nature of tasks and manage expectations regarding workload during peak periods. Career advancement may require personal initiative, and some roles involve handling high volumes of work during busy periods. The work environment can be quite process-driven, which may not suit those seeking more dynamic or creative roles.

    Recent reviews

    4.0
    Claims Analyst
    Jul 2025
    Cyberjaya SelangorLess than 1 year in the role, current employee
    A steady role if you’re okay working behind the scenes
    The good thingsProcesses are mostly well-documented. Once you catch the flow, it’s easier to pace yourself and stay organised.
    The challenges Can feel monotonous if you prefer dynamic tasks
    5.0
    Claims Analyst
    Jul 2025
    Cyberjaya Selangor1 to 2 years in the role, former employee
    Good place to build solid insurance ops skills
    The good thingsThe work is structured, so once you get the hang of it, it’s manageable
    The challengesSome tasks can get repetitive after a while
    5.0
    Medical Underwriter
    Jul 2025
    Cyberjaya Selangor1 to 2 years in the role, former employee
    good stepping stone if you’re into both healthcare and insurance
    The good thingsif you’re detail-oriented, you’ll enjoy the process, reading medical reports, checking policies, following up with doctors or agents.
    The challengesworkload can stack up fast during peak seasons or campaigns, and you’ll need to clear cases fast without slipping up.
    Ratings for AIA Shared Services are shared as-is from employees in line with our community guidelines
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