AIA Shared Services
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    AIA Shared Services
    (347 reviews)
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    Write a review

    Company Reviews

    Working at AIA Shared Services

    3.8347 ratings in total
    5
    139
    4
    97
    3
    49
    2
    23
    1
    39
    92%
    Rate salary as high or average
    77%
    Employees recommend this employer to friends
    Work/Life balance
    3.3(331 ratings)
    Career development
    3.6(330 ratings)
    Benefits & perks
    4.1(330 ratings)
    Management
    3.4(330 ratings)
    Working environment
    3.9(328 ratings)
    Diversity & equal opportunity
    4.5(63 ratings)
    Ratings for AIA Shared Services are shared as-is from employees in line with our community guidelines

    Reviews

    Showing 347 reviews sorted by most recent
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    most recent
    4.0
    Claims Analyst
    Jul 2025
    Cyberjaya SelangorLess than 1 year in the role, current employee
    A steady role if you’re okay working behind the scenes
    The good thingsProcesses are mostly well-documented. Once you catch the flow, it’s easier to pace yourself and stay organised.
    The challenges Can feel monotonous if you prefer dynamic tasks
    5.0
    Claims Analyst
    Jul 2025
    Cyberjaya Selangor1 to 2 years in the role, former employee
    Good place to build solid insurance ops skills
    The good thingsThe work is structured, so once you get the hang of it, it’s manageable
    The challengesSome tasks can get repetitive after a while
    5.0
    Medical Underwriter
    Jul 2025
    Cyberjaya Selangor1 to 2 years in the role, former employee
    good stepping stone if you’re into both healthcare and insurance
    The good thingsif you’re detail-oriented, you’ll enjoy the process, reading medical reports, checking policies, following up with doctors or agents.
    The challengesworkload can stack up fast during peak seasons or campaigns, and you’ll need to clear cases fast without slipping up.
    4.0
    Medical Claims Associate
    Jul 2025
    Cyberjaya SelangorLess than 1 year in the role, current employee
    Quiet job with stable hours, suitale for those who prefer focus over chaos.
    The good thingsWork environment is generally calm. No need to deal with customers directly, so can just focus and get things done at your own pace.
    The challengesCan feel a bit siloed since most of the work is independent and backend.
    5.0
    Customer Service Role
    Jul 2025
    Cyberjaya SelangorLess than 1 year in the role, current employee
    Good place to build your comms skills and learn how to handle people in all kinds of situations.
    The good thingsTraining is quite thorough, and most team leads will back you up if you need help during live calls or chats.
    The challengesSometimes the script or system doesn’t cover everything, so you need to think fast or escalate without making the customer more frustrated.
    4.0
    Human Resources Executive
    Jul 2025
    Cyberjaya SelangorLess than 1 year in the role, current employee
    A solid place to grow your HR skills across different functions
    The good thingsManagers are quite open to feedback, and there's space to suggest improvements or try new ways of doing things.
    The challengesCan get pulled into many ad-hoc tasks that weren’t planned for; need to be okay with switching gears quickly.
    4.0
    Accounts Payable Officer
    Jul 2025
    Cyberjaya SelangorLess than 1 year in the role, current employee
    For those who enjoy structured routines and working with numbers daily.
    The good thingsThe work is quite systematic. You’ll get used to the flow of invoice checking, payment runs, and month-end tasks. Once you catch the rhythm, it’s not too stressful.
    The challengesSome days can feel repetitive, especially during closing or when there are many pending approvals. You’ll need patience and a good eye for small errors.
    4.0
    Financial Crime Compliance Executive
    Jul 2025
    Cyberjaya Selangor2 to 3 years in the role, former employee
    You'll build expertise that's in demand across different industries, not just insurance
    The good thingsTeam is knowledgeable and you'll learn from experienced compliance professionals. The work feels meaningful since you're protecting the company and customers from financial crimes.
    The challengesCan be quite stressful when dealing with urgent regulatory deadlines or suspicious activity reports. Lots of documentation and paperwork
    5.0
    Claims Consultant
    Jul 2025
    Cyberjaya SelangorLess than 1 year in the role, current employee
    Great career growth with good exposure to the business side
    The good thingsLots of variety since you're handling escalations, training junior staff, and working on special projects. The experience you gain here opens doors to management or other senior roles.
    The challengesMore meetings and admin work than you'd expect.
    4.0
    Medical Claims Analyst
    Jul 2025
    Cyberjaya Selangor1 to 2 years in the role, former employee
    A rewarding role if you enjoy problem-solving and don't mind the occasional headache from complex cases.
    The good thingsMore autonomy in decision-making compared to associate level. Training on advanced systems and processes that look good on your CV.
    The challengesPressure from management increases since you're handling trickier cases.
    1 person found this helpful
    5.0
    Medical Claims Associate
    Jul 2025
    Cyberjaya Selangor2 to 3 years in the role, former employee
    You'll become an expert at reading doctor's handwriting, but don't expect much variety in your daily routine.
    The good thingsSkills like attention to detail and analytical thinking develop fast here. Team is supportive and training is solid.. they don't just throw you in blindly. Work-life balance is reasonable and pay is competitive for the role.
    The challengesHigh volume days can be quite stressful, especially when KPIs are due.
    5.0
    Medical Underwriter
    Jul 2025
    Cyberjaya Selangor3 to 4 years in the role, former employee
    Good role if you're into medical stuff but prefer a non-clinical, office-based job
    The good thingsYou’ll pick up alot of med terms and how risk is assessed, quite useful esp if you got health science background. After some time, you’ll get better at spotting red flags in reports
    The challengesSome tasks can get repetitive, esp when reviewing similar cases back-to-back. Need to stay alert when going thru long reports
    5.0
    Business Analyst
    Jul 2025
    Cyberjaya Selangor4 to 5 years in the role, former employee
    Got a bit of everything, data, comms, and problem-solving all in one role.
    The good thingsYou’ll get exposed to a lot of cross-team work, not just stuck with Excel or dashboards 24/7. Feels satisfying when your analysis actually helps ppl make decisions.
    The challengesSometimes reqs are not clear, so hv to ask around or chase for details bfr you can start. Need to be okay with that bit of “figuring things out” phase.
    5.0
    Human Resources Executive
    Jul 2025
    Petaling Jaya Selangor1 to 2 years in the role, former employee
    Best for those who enjoy fast-paced work and don’t mind juggling multiple roles at once.
    The good thingsYou’ll get hands-on experience with end-to-end recruitment, from sourcing to onboarding. Great place to sharpen your skills fast, especially if you're early in your HR career.
    The challengesWorkload can get overwhelming during peak hiring months.
    5.0
    Medical Claims Associate
    Jul 2025
    Cyberjaya SelangorLess than 1 year in the role, current employee
    Great for those who want to get a foot in the door in insurance, even without much experience.
    The good thingsYou’ll gain a solid understanding of how claims are processed from start to end. Good exposure if you want to move into underwriting, risk, or ops later on.
    The challengesThere’s not much face-to-face interaction, so if you enjoy teamwork or lively environments, it can feel a bit less exciting.
    5.0
    Claims Officer
    Jul 2025
    Cyberjaya Selangor1 to 2 years in the role, former employee
    Good choice if you prefer back-end work and minimal customer dealing.
    The good thingsThe workload is quite consistent, nothing too unexpected most days. Once you're used to the system, it’s quite manageable.
    The challengesThe tasks can feel a bit boring after a while if you prefer something more fast-paced or creative.
    5.0
    Claims Officer
    Jul 2025
    Cyberjaya Selangor1 to 2 years in the role, former employee
    Boss and team okay, as long as you follow the flow.
    The good thingsYou get to learn how insurance processes really work behind the scenes. It’s a good role for building focus and attention to detail. There’s a clear SOP for almost everything. Once you get used to it, the flow becomes second nature.
    The challengesProgression not super fast unless you go and upskill or push for new roles yourself.
    5.0
    Medical Underwriter
    Jul 2025
    Cyberjaya Selangor3 to 4 years in the role, former employee
    Ideal for those who prefer a focused, desk-based role with clear structure
    The good thingsI’ve learned a lot about medical risk and how underwriting decisions are made. The processes are pretty clear, so it’s not hard to follow once you get the hang of it. The team is helpful and easy to work with. It’s a good place to build your skills if you're just starting out.
    The challengesIt can get a bit monotonous doing similar tasks every day.
    5.0
    Human Resources Executive
    Jul 2025
    Cyberjaya Selangor2 to 3 years in the role, former employee
    Solid place to build your HR foundation if you're okay with some routine and pressure during crunch time.
    The good thingsPlenty of chances to learn and grow with structured training and support from the team. Workflows are clear, so it’s easier to stay on top of things.
    The challengesCan feel repetitive after a while since the tasks are quite routine. Peak periods get hectic, especially during audits or regional rollouts.
    5.0
    Claims Consultant
    Jul 2025
    Cyberjaya Selangor2 to 3 years in the role, former employee
    Great role if you enjoy problem-solving and fast-paced challenges.
    The good thingsYou’ll handle a variety of claims, which keeps the work interesting and helps build strong analytical skills. Plus, there’s plenty of collaboration with different teams as well.
    The challengesThe workload can be intense with tight deadlines, and urgent issues may come up outside working hours.
    5.0
    Claims Processor
    Jul 2025
    Cyberjaya Selangor3 to 4 years in the role, former employee
    Fast-paced and detail-driven
    The good thingsYou get good exposure to the insurance claims process, which builds strong attention to detail and analytical skills. Colleagues and team leads are usually helpful, especially when it comes to sorting out tricky or unclear cases.
    The challengesThere’s limited variety in the tasks; once you're familiar with the process, the work can feel quite routine.
    5.0
    Insurance Policy Support
    Jul 2025
    Cyberjaya Selangor2 to 3 years in the role, former employee
    An ideal environment with strong guidance, clear expectations, and team support.
    The good thingsThe staff are encouraged to upskill and are provided development plans and certification opportunities. Besides, the team is also very inclusive. Full participation in team activities is also encouraged.
    The challengesRole flexibility is limited unless you take initiative to explore internal mobility or additional projects.
    5.0
    Contact Centre Adviser
    Jul 2025
    Cyberjaya Selangor1 to 2 years in the role, current employee
    Ideal for those seeking job stability and great team support in a structured contact center setting.
    The good thingsThe SOPs are very clear.. plus the structured training helps ease you into the role smoothly. The team is also very diverse with an inclusive and friendly culture overall.
    The challengesRepetitive workload with high expectations on handling time and call resolutions. Shift work may affect work-life balance for some individuals.
    5.0
    Business Analyst
    Jul 2025
    Cyberjaya Selangor2 to 3 years in the role, former employee
    Great exposure to cross-border projects and a stable environment for career growth in the insurance industry
    The good things1. Exposure to large-scale insurance operations and regional project scopes. 2. Opportunities to build strong stakeholder communication skills. 3. Office facilities and employee benefits are competitive.
    The challenges1. Some roles are very documentation-heavy, with less focus on actual analytics or strategic work. 2. Multiple approval layers.
    5.0
    Procurement Officer
    Jul 2025
    Cyberjaya Selangor1 to 2 years in the role, former employee
    Supportive environment for junior staff
    The good thingsGood team support, especially for junior or entry level staff
    The challengesLimited cross-department mobility
    5.0
    Claims Analyst
    Jul 2025
    Cyberjaya Selangor2 to 3 years in the role, former employee
    Expectations are well set
    The good thingssupervisors provide clear guidelines and regular updates, which helps clarify expectations.
    The challengesHigh claim volumes and strict KPIs may lead to extended working hours
    5.0
    Medical Underwriter
    Jul 2025
    Cyberjaya Selangor1 to 2 years in the role, former employee
    Organized Tasks, but Pay Could Be More Competitive
    The good thingsThe work is well-structured, making it easier to plan and maintain a good work-life balance.
    The challengesThe salary doesn’t always feel fully aligned with the level of responsibility expected.
    5.0
    Claims Processor
    Jul 2025
    Cyberjaya Selangor5 to 6 years in the role, former employee
    Clear structure and routine
    The good thingsDay-to-day tasks are well-structured with clear SOPs, making it easier to stay on track.
    The challengesClaim volumes can pile up fast, leading to long hours especially near reporting deadlines.
    5.0
    Human Resources Executive
    Jun 2025
    Cyberjaya Selangor2 to 3 years in the role, current employee
    Effective Team CollaborationPros: The employees make me feel included, especially during cross-team discussions, which adds a sense of purpose to the work, Cons: Sometimes, decisions are made at the top without much team input, which makes it harder to stay fully aligned
    5.0
    Senior Investment Accountant
    Jun 2025
    Cyberjaya Selangor3 to 4 years in the role, current employee
    Clear Leadership GuidancePros Leaders typically provide clear guidance on compliance and reporting standards, which helps ensure accuracy and avoids second-guessing. Cons The salary may not always reflect the intensity or volume of the workload, especially during peak reporting periods.
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