AIA Shared Services
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    AIA Shared Services
    (347 reviews)
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    Company Reviews

    Working at AIA Shared Services

    3.8347 ratings in total
    5
    139
    4
    97
    3
    49
    2
    23
    1
    39
    92%
    Rate salary as high or average
    77%
    Employees recommend this employer to friends
    Work/Life balance
    3.3(331 ratings)
    Career development
    3.6(330 ratings)
    Benefits & perks
    4.1(330 ratings)
    Management
    3.4(330 ratings)
    Working environment
    3.9(328 ratings)
    Diversity & equal opportunity
    4.5(63 ratings)
    Ratings for AIA Shared Services are shared as-is from employees in line with our community guidelines

    reviews

    Showing 20 reviews for Kuala Lumpur
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    5.0
    Claims Analyst
    Jun 2025
    Kuala Lumpur City Centre Kuala Lumpur2 to 3 years in the role, current employee
    Supportive Supervision
    The good thingsThe supervisor provides clear instructions and regular updates making it easier to understand expectations and improve performance
    The challengessalary progression can be limited and may not reflect increasing workload.
    5.0
    Administration Analyst
    Jun 2025
    Kuala Lumpur City Centre Kuala Lumpur3 to 4 years in the role, current employee
    Provides a Good Pay Structure
    The good thingsThe base salary is fair, and there are additional cost-saving incentives depending on your role.
    The challengesCareer growth discussions are infrequent, leading to uncertainty about advancement.
    5.0
    Human Resources Executive
    May 2025
    Kuala Lumpur City Centre Kuala Lumpur4 to 5 years in the role, former employee
    great place for exposure
    The good thingsLike that everyone is friendly here in which it feels like one community. It's also great that we have the opportunity to work cross-functionally with different departments
    The challengesThe salary could be improved, as it doesn’t quite reflect the workload, especially when overtime is required during busy periods
    5.0
    Administration Role
    May 2025
    Kuala Lumpur City Centre Kuala Lumpur5 to 6 years in the role, former employee
    Clear Guidance with a Occasionally Fast Pace
    The good thingsSupervisors are generally prompt and clear when assigning tasks or sharing updates.
    The challengesThe workload tends to pile up, especially during festive seasons, which can make things quite hectic at times
    4.0
    Call centre representative
    Apr 2025
    Kuala Lumpur City Centre Kuala Lumpur3 to 4 years in the role, current employee
    Supportive Environment, Challenging Pace
    The good thingsThe people are supportive. When I’m stuck, I know I can count on my teammates. There’s always someone ready to offer advice or lend a hand.
    The challengesIn my opinion, work-life balance can be challenging. There are quite a few days where overtime feels more like the norm than the exception.
    1.0
    Customer Contact Officer
    Aug 2024
    Ampang Kuala Lumpur1 to 2 years in the role, former employee
    Regret to resign from my earlier job to join them
    The good thingsNone. No proper training. If mistake occur, you will get the blame
    The challengesAnswering calls non-stop. Have to take turns & inform in group to go to washroom. Hired on part time basis & 8 people were told to bid 6 people jobs on daily basis. So every week only work 1 or 2 days & if fortunate, 3 days because of bidding basis job. Beggar earned more than me if average out. When pc is down, were told to sit at home with no compensation. Sacked people as & when they like. Management did not keep their promises
    7 people found this helpful
    1.0
    Operation
    Apr 2024
    Kuala Lumpur City Centre Kuala Lumpur9 to 10 years in the role
    It really really bad currently that’s why the turnover rate is really high. Missed previous years.
    The good thingsPrevious years before 2022 , there was lots of fun and staff rights were protected. There was motivation and was rewarded based on performance level.
    The challengesPoor management, no work life balance , supermicromanagement, no flexibility in working from home, never ending Ot . Too many changes in mere period of 6 months
    5.0
    Insurance Advisor
    Apr 2024
    Kuala Lumpur City Centre Kuala Lumpur3 to 4 years in the role, current employee
    My experience working at the company has been both rewarding and challenging, providing opportunities for growth while navigating various obstacles inherent in the workplace environment.
    The good thingsCertainly! Here are some potential positive aspects of working at the company: 1. Strong Company Culture: The company fosters a positive and inclusive work environment where employees feel valued and supported. 2. Opportunities for Growth: There are ample opportunities for professional development and advancement within the company, allowing employees to enhance their skills and progress in their careers. 3. Work-Life Balance: The company promotes a healthy work-life balance, offering flexible work arrangements and supportive policies that prioritize employee well-being.
    The challengesHere are some potential challenges and difficulties one might encounter while working at the company: 1. Communication Issues: In larger organizations or teams, communication breakdowns can occur, leading to misunderstandings. 2. Office Politics: Like any workplace, office politics may exist, creating tension or favoritism that can affect morale and productivity if not addressed properly.
    5.0
    Life Planner
    Nov 2023
    Kuala Lumpur1 to 2 years in the role, current employee
    Life Changing Business
    The good thingsVery concerning about my growth and educate me the important things to be learned.
    The challengesMust keep up the persistency rate on track
    5.0
    Assistance Manager of Medical Claim team
    Jun 2023
    Cheras Kuala Lumpur5 to 6 years in the role, current employee
    Great place to work in
    The good thingsThe culture the entire policy with great reputation and its tech savvy of company really vibrant and good place to work in. Totally recomended
    The challengesThe workload. As being one of the biggest insurance company in Malaysia. Definitely there be high volume and high standard to achieve.
    5.0
    Financial planner
    Apr 2023
    Kuala Lumpur3 to 4 years in the role, current employee
    A great organization
    The good thingsVery well oriented , training is always provided , information is always updated
    The challengesThere is nothing bad about AIA . If you are hardworking , everything is achievable
    1.0
    Business Analyst HK
    Sep 2022
    Kuala LumpurLess than 1 year in the role, current employee
    Overworked employees and Micromanaging Management
    The good thingsMedical benefits are great but as expected from an insurance company Pantry is very well designed
    The challengesHave to Clock in clock out with productivity level to achieve. Strict on time. Office is far in cyberjaya Lack of knowledge transfer for new joiners Very strong office politics, between business partners and managers Employees are just tools/machines for business partners (HK, SG etc) that do not are about your well being. Overtime is a must despite management restricting overtime hours High attrition rate
    2 people found this helpful
    5.0
    Business & development executive
    Aug 2022
    Kuala Lumpur5 to 6 years in the role, current employee
    Good company and great career progression
    The good thingsFun environment and good colleague.
    The challengesSales target is higher
    5.0
    Associate Director
    Jun 2022
    Kuala Lumpur
    Overall AIA is a good company but not a workplace of you're looking for work life balance
    The good thingsThe perks and pay. Sometimes support are scarce
    The challengesHighest sales target among insurers
    1 person found this helpful
    4.0
    Associates, Customer Servicing
    Apr 2022
    Kuala LumpurLess than 1 year in the role, current employee
    Experience & management
    The good thingsGood job for experience and best colleagues & managers
    The challengesCareer development a bit difficult to achieve
    3.0
    Senior associate
    May 2021
    Kuala Lumpur3 to 4 years in the role, current employee
    Worst work life balance
    The good thingsThe OT pay is high. If you are willing to sacrifice your weekend / PH, you can earn more.
    The challengesWorst management. Set high KPI so need to work for long hours to achieve it. If you want to do work from home, you need a justification letter. Zero career enhancement.
    5.0
    Planner
    Nov 2020
    Kuala LumpurLess than 1 year in the role, current employee
    masive passive income for 6 years
    The good thingslot of time with family, able to meet and help people and educate them on how to minimize our risk by protecting our income, wealth and generations
    The challengesa lot of people still do not have a proper knowledge about income protection. most of them think insurance is only about medical protection. Income is the most important thing to protect first
    5.0
    Admin
    Nov 2016
    Kuala Lumpur1 to 2 years in the role, current employee
    Teamwork
    The good thingsHelping each other
    The challengesUnfriendly teammates
    5.0
    admin executive
    Jul 2015
    Kuala Lumpur1 to 2 years in the role, former employee
    Handle all the phone calls and do assigment every week.
    The good thingsYou may see many type human character and different field working enjoy and educat.
    The challengesA lot of paper work and customer service .
    12 people found this helpful
    5.0
    life planner
    Jul 2015
    Kuala Lumpur1 to 2 years in the role, current employee
    privileges
    The good thingsGood income...good customer service..lot of trainings provided to improve our skills
    The challengesMeet customer
    1 person found this helpful
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