Customer service representatives listen to customer concerns, answer customer questions.
Customer service representatives listen to customer concerns, answer customer questions.
30d+ ago
30d+ ago
Employees at Amtel Services appreciate the supportive environment that promotes happiness, as well as the flexibility in the working environment that allows them to complete tasks as needed and enjoy personal time. Teamwork is also highlighted as a positive aspect.
However, there are potential challenges, such as a lack of support during high workloads, resistance to change and adopting new processes among some long-standing employees, inefficient processes with the ERP system not being fully utilised, a lack of teamwork in some areas with a culture of individuals working independently, and challenges in communicating with other departments.