We are currently hiring Customer Care Consultants to join our team under a leading Telco project.
We are currently hiring Customer Care Consultants to join our team under a leading Telco project.
20d ago
20d ago
Brandt International
(33 reviews)Unclaimed
Company Profile
Company overview
Industry
FMCG Manufacturing
Company size
1-10
Brandt is a training specialist, consulting and business transformation outsourcing company focused on enabling clients to positively transform their customer strategy and operations through improving the quality, performance and efficiency of the approach and people and deliver an improved customer experience.Built on the company’s core expertise, Brandt helps organizations achieve enhanced service levels through transforming the approach, performance, quality and efficiency of the organization and its people.In addition, Brandt focuses on improving the customer management, quality and performance of individuals, teams and functions in delivering world class operational standards in Customer Management Excellence.Brandt works with organizations to integrate strategies across a broad perspective all elements of their business to support their customers. We are the “final enabler” to help organization achieve operational efficiencies aligned to their business strategy. Investment in technology is therefore optimized.Organizations have historically seen outsourcing as a cost reduction exercise, and often seen a less than positive impact on quality or the customer experience. Brandt’s offering in business transformation seeks to manage the landscape of creating customer branded experience via an end-to-end approach
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4d ago
4d ago
Reviews overview
4.133 ratings in total
5
17
4
9
3
2
2
2
1
3
94%
82%
What’s it like working at Brandt International?
AI summary of recent reviews
Employees at Brandt International appreciate the friendly and supportive colleagues who create a positive, collaborative work environment. Supportive management who are open to suggestions and handle matters professionally are frequently mentioned, along with good opportunities for learning and professional growth. The work flexibility, including options for working from home, is also valued by employees.
However, there are some potential challenges, such as salary increments and benefits that could be improved to better meet employee expectations. Some employees have noted variations in management approaches, particularly regarding product knowledge and promotion criteria. Those in sales roles may find the sales environment demanding, with targets to meet and the need to maintain focus during challenging periods. Additionally, handling diverse customer types and adhering to specific scripts can be demanding, and certain roles involve shift work and overtime with high call volumes.
Recent reviews
5.0
Quality Assurance Role
Mar 2026Petaling Jaya Selangor1 to 2 years in the role, current employee
Positive work environment, but needs permanent role for stability
The good thingsI have enjoyed working at Brandt as it provides a supportive and collaborative working environment. The team is helpful, and there are good opportunities to learn and grow professionally. I also appreciate the company culture, which encourages teamwork, communication, and continuous improvement.
The challengesAt the moment, there are no major challenges as the overall working environment is well-managed. However, there is always room for continuous improvement in terms of processes and efficiency to further enhance the employee experience.
5.0
Talent Acquisition Specialist
Aug 2024Bangsar South Kuala Lumpurcurrent employee
Best place to work and best team I got to support in any situation
The good thingsPeople over here are friendly especially the HR department always ready to assist if I have any issues. The working environment over here is comfortable and as for my role I work most from home and job flexibility is great
The challengesAs for me the challenges is very limited
4.0
Telemarketer
Jun 2023Kuala LumpurLess than 1 year in the role, current employee
Good culture. friendly .
The good thingsFriendly colleagues and nice atmosphere,near to lrt station
The challengesThe project allocated is challenging and the management are not considerate.
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