Employees at Bukit Merah Laketown Resort appreciate the team spirit and motivation towards achieving goals together, as well as the opportunity to meet people from different countries and learn about other cultures. They value the supportive and helpful colleagues at the resort.
However, there are some potential challenges, such as the need to upgrade the resort's old facilities, particularly in the waterpark segment, to remain competitive. Meeting sales targets and KPIs can be demanding, as it is not always possible to achieve them every month. Ensuring customer satisfaction can also be challenging, as employees strive to meet the needs and expectations of guests. Additionally, there is a need for clearer direction and focus from management regarding the resort's future plans. Due to high employee turnover, some employees may need to take on additional responsibilities beyond their primary job roles.