Concentrix
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    Concentrix
    (217 reviews)
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    Company Reviews

    Working at Concentrix

    3.6217 ratings in total
    5
    76
    4
    55
    3
    36
    2
    19
    1
    31
    81%
    Rate salary as high or average
    68%
    Employees recommend this employer to friends
    Work/Life balance
    3.4(216 ratings)
    Career development
    3.2(217 ratings)
    Benefits & perks
    3.1(217 ratings)
    Management
    3.0(217 ratings)
    Working environment
    3.8(217 ratings)
    Diversity & equal opportunity
    2.7(16 ratings)
    Ratings for Concentrix are shared as-is from employees in line with our community guidelines

    reviews

    Showing 43 reviews for Kuala Lumpur
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    1.0
    Customer Service Adviser
    May 2026
    Kuala Lumpur Sentral Kuala LumpurLess than 1 year in the role, former employee
    NOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOO
    The good thingsEnsure on-time payment of salary
    The challengesNOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOO
    1.0
    Escalation Specialist
    Aug 2025
    Kuala Lumpur Sentral Kuala LumpurLess than 1 year in the role, former employee
    Run if you consider working at here Run away as far as you can
    The good thingsAble breath inside Have snacks provided Have water dispenser
    The challengesWorking here feels like being locked in a cage — you’re given the bare minimum and they somehow call it “benefits.” Personal items like phones and watches must be stored in lockers, and “discipline teams” roam around doing surprise checks, making you feel more like a student under strict supervision than a working adult. The atmosphere is robotic and draining, with little to no regard for your personal time or well-being. Policies change frequently without warning, always in favor of the company. Most BPO projects under Concentrix don’t even offer annual bonuses, hiding behind the excuse that “BPO isn’t entitled.” No matter how many years you dedicate, all you’ll ever get is your fixed salary. Even basic needs like parking are ignored. There’s no company parking lot — you’ll have to pay RM 10 a day to park outside, or RM 5 if you arrive before 7 a.m. Miss that window and you pay more, rain or shine, with no shelter provided. Rules feel built to drain you until you quit or get removed.
    42 people found this helpful
    2.0
    Customer Services Advisor
    Jul 2025
    Cheras Kuala Lumpur1 to 2 years in the role, former employee
    No work-life balance, unhelpful supervision, and constant pressure, every day felt like a nightmare worrying about the scorecard.
    The good thingsI worked at this company for some time, and while they appear to listen to employee feedback, very little action is actually taken based on it.
    The challengesLack of support from supervisors, most seem inexperienced and hesitant to address issues with clients. Almost every decision relies heavily on QA or the client, leaving employees with little autonomy. Breaks are extremely limited (just 20 minutes total per day), and everything is micromanaged, down to banning personal items like notebooks or smartwatches in the office. The environment feels robotic, with employees staring at screens for 8 hours straight. Compensation or any positive action from management usually only happens when top executives or clients are around. Taking annual leave is a struggle, and if you resign, you lose any remaining leave, no option to use it or get it paid out.
    12 people found this helpful
    4.0
    Customer Service Representative
    Apr 2025
    Kuala Lumpur Sentral Kuala LumpurLess than 1 year in the role, current employee
    BPO Style, always be prepare & always adapt to changes
    The good thingsShift based, employee able to work night shift & covered with night shift allowance.
    The challengesBPO style, hard to reach certain higher rank executive to solve issue & project sunset.
    4 people found this helpful
    2.0
    Meta Marketing Pro
    Feb 2025
    Tun Razak Exchange Kuala Lumpur3 to 4 years in the role, former employee
    Do not recommend this company for locals
    The good thingsFree Coffee, public transportation nearby
    The challengesToxic working environment. Never cares about employees, all they care is about their clients.
    10 people found this helpful
    4.0
    Trainer
    Nov 2024
    Kuala Lumpur Sentral Kuala Lumpur1 to 2 years in the role, current employee
    Can recommend to friends/family/colleagues. If you are looking for a company that will help you grow your career, this is for you.
    The good thingsThis company ensures that employees will have a career growth and career advancement
    The challengesSalary wise, is okay but better to have more benefits such as yearly bonus.
    4 people found this helpful
    4.0
    Sales Support Specialist
    Aug 2024
    Mont Kiara Kuala Lumpur1 to 2 years in the role, current employee
    felt good to be here and learn a lot.
    The good thingsGood Working Vibe, management all good. 1k staff flexi benefit.
    The challengesMinor increment, hardly to get promotion if there is too many headcount in a team
    1 person found this helpful
    4.0
    Training Lead
    Jun 2024
    Kuala Lumpur City Centre Kuala Lumpur7 to 8 years in the role, former employee
    I had worked there for more than 8 years when it was called Webhelp, My experience was good.
    The good thingsGreat team, and great environment to learn and grow.
    The challengesBPO industry is always changing
    2.0
    Customer Service Representative
    May 2024
    Jalan Cochrane Kuala Lumpur
    Poor management
    The good thingsThings to learn and you need to obey on everything.
    The challengesPoor management.. Trainer is not respond for inquiry
    2 people found this helpful
    2.0
    Content Moderator
    May 2024
    Kuala Lumpur Sentral Kuala Lumpur1 to 2 years in the role, current employee
    It looks like fun working environment but actually filled with toxic culture. It's not easy to get promoted if you are introvert. Promotions are for familiar faces, not for top performers. If you are out-going & bubbly person, you can move to next level faster, performance not required. My overall experience here is disappointment, high politics from agent to higher management level.
    The good thingsThey organize lots of events for employees. Games, events, talks & etc.
    The challengesTheir PC & network are extremely slow. IT takes their own sweet time to resolve a simple password issue (1 week).
    28 people found this helpful
    5.0
    Senior Quality Evaluator
    Apr 2024
    Kuala Lumpur City Centre Kuala Lumpur5 to 6 years in the role, former employee
    This is the best company to work for in asia.
    The good thingsFriends, colleagues turned into family and support system is great. There's work life balance i never doubted and regretted any decisions made here.
    The challengesCan't think of any because I loved my experience with CNX.
    1 person found this helpful
    4.0
    Team lead
    Oct 2023
    Kuala Lumpur3 to 4 years in the role, current employee
    Good Company, with great leaders, but depends on which hand you fall into.
    The good thingsYou'll be recognize well if you are in a certain role or if you were to be able to achieve something out of the box.
    The challengesSometimes the better ideas will not be taken into count and management would prefer things to be done their way. (Old School)
    3 people found this helpful
    1.0
    Senior Tech Advisor
    Sep 2023
    Kuala Lumpur1 to 2 years in the role, former employee
    unprofessional recruiter and management
    The good thingsunprofessional recruiter and management
    The challengesunprofessional recruiter and management
    10 people found this helpful
    5.0
    Talent acquisition specialist
    May 2023
    Kuala Lumpur Sentral Kuala LumpurLess than 1 year in the role, current employee
    I love CNX! It is enjoyable to work here!
    The good thingsI have been here since intern and will continue choosing this company for my career development. I have fantastic team and leaders.
    The challengesnormal stress but still manageable.
    3.0
    Technical Advisor
    Dec 2022
    Kuala LumpurLess than 1 year in the role, current employee
    Good salary but workload too many depending on the project
    The good thingsGood salary, good location for public transport user, 30 days of Annual Leaves, you come late you can cover it back by go home late,
    The challengesHard to apply leaves, too strict even can't bring note book to training, everything will be trained by not updated material
    7 people found this helpful
    5.0
    Content Review
    Nov 2022
    Kuala LumpurLess than 1 year in the role, former employee
    Best company to work especially for fresh graduate
    The good thingsEverything is good in Concentrix. Good for career advancement
    The challengesNothing much, as usual work stress but can be managed
    4.0
    Content moderator
    Nov 2022
    Kuala LumpurLess than 1 year in the role, current employee
    Fascinating working in an enviroment with people of different races, backgrounds, qualifications and experience.
    The good thingsThere is equal opportunity for employment and wide avenues to learn more.
    The challengesTakes too long before you are considered for promotion opportunities.
    3.0
    IT technical support
    Oct 2022
    Kuala Lumpur1 to 2 years in the role, current employee
    Great place to get experience
    The good thingsGood management. Work balance. If active a lots of team activity. Supporting team. Opportunity to improve communication and technical skill
    The challengesOverloaded cases, high turnover, salary offer to low, no bonus
    3 people found this helpful
    2.0
    Content Moderator
    Oct 2022
    Kuala LumpurLess than 1 year in the role, former employee
    Speechless and poor management
    The good thingsColleagues are good and friendly.
    The challengesSalary average, no double paid during PH, burn AL, nothing much benefit, just night shift allowance too low, KPI money too low.
    6 people found this helpful
    3.0
    Content Moderator
    Oct 2022
    Kuala LumpurLess than 1 year in the role, current employee
    good place as a stepping stone
    The good thingshigh starting salary + don't have to bring back your laptop + no OT required
    The challengesNo off day during public holiday + hard to get your AL approved + no human error allowed
    5 people found this helpful
    2.0
    Email support
    Sep 2022
    Kuala Lumpur1 to 2 years in the role, current employee
    Poor performance from a big company
    The good thingsThe salary was good but management decided to cut off.
    The challengesCreators project for Meta. Too many unnecessary processes, slow but unsteady workflow. Terrible management, keep cutting off employees pay.
    4 people found this helpful
    5.0
    Sales manager
    Sep 2022
    Kuala LumpurLess than 1 year in the role, current employee
    Sales & Customer Success
    The good thingsGood management and good work life balance
    The challengesBusiness systems and tools still needs to be improved, but it could be due to the merger's teething period.
    5.0
    Quality analyst
    Jul 2022
    Kuala Lumpur1 to 2 years in the role, current employee
    best workplace to be in
    The good thingsintegrity and employee's care given
    The challengesNeeds more focus and flexibility with the new changes
    1.0
    Content reviewer
    Mar 2022
    Kuala LumpurLess than 1 year in the role, former employee
    Toxic Environment and not worth your time
    The good thingsGood colleagues that's about it
    The challengesBad Management and stressful environment, No work life balance and not much of benefit.
    5 people found this helpful
    2.0
    FRONTLINE TECHNICAL SUPPORT ENGINEER – O365
    Mar 2022
    Kuala LumpurLess than 1 year in the role, former employee
    Good learning experience but benefit, environment and management is not that great
    The good thingsGood colleague and with opportunity to learn new stuff that is based on project related. Free drink is the only good stuff
    The challengesLead is not able to guide anyone and always tend to forget things. Too many unnecessary strict rule and make the job difficult. Toilet bit dirty with cockroach
    2 people found this helpful
    1.0
    Operational manager
    Mar 2022
    Kuala Lumpur5 to 6 years in the role, current employee
    A terrible work life balance
    The good thingsSalary is good, remember that's where all the stress and your life would be at stake, and the work life balance is just for the sake of attracting people.
    The challengesHealth and personal life would get affected, due to the back to back calls, meetings, handling the higher level's expectations. Most of the days, breakfast, lunch will get delayed, ended up having gastric, headaches, stress. Personal life gets affected badly. Raising it up to management, doesn't help, but only sweet talks to convince us.
    2 people found this helpful
    1.0
    Content Moderator
    Feb 2022
    Kuala LumpurLess than 1 year in the role, current employee
    Not the best place to work
    The good thingsFree meal if work from office
    The challengesManagement is not good. Like to micromanage. No work life balance as you need to work on shift and weekend or public holidays. Leave need to be applied a month earlier. High KPI. Salary is average and only benefit is medical card even then you need to pay a certain amount for each doctor visit. Turnover is high. Company not bothered to retain employees. Definitely will never recommend working here.
    5 people found this helpful
    1.0
    Content reviewer
    Jan 2022
    Kuala LumpurLess than 1 year in the role, current employee
    Consider before joining the company
    The good thingsGood colleagues that's about it
    The challengesBad Management. Been WFH yet they will still micromanage. It's all about achieving KPI. Not much benefits except medical card provided but still it's not fully claimable as you need to pay a certain amount whenever you visit the doc. Need to work on weekends and public holidays. Low salary for the work and stress that you go through
    6 people found this helpful
    1.0
    Customer Service Representative
    Sep 2021
    Kuala Lumpur3 to 4 years in the role, current employee
    Reconsider if you looking for higher pay
    The good thingsFriendly colleague and average company benefit. Nice company location and easy to access via public transport.
    The challengesManagement level is not professional and well trained....Training material also not well prepared....
    2 people found this helpful
    1.0
    IT technical support
    Jul 2021
    Kuala Lumpur1 to 2 years in the role, former employee
    Poor management - never know the process and have poor skill experience
    The good thingsNone - nothing good things about this company except the location near to public transport LRT
    The challengesPoor management and worst HR
    5 people found this helpful
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