Concentrix
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    Concentrix
    (216 reviews)
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    Company Reviews

    Working at Concentrix

    3.6216 ratings in total
    5
    76
    4
    55
    3
    36
    2
    19
    1
    30
    81%
    Rate salary as high or average
    69%
    Employees recommend this employer to friends
    Work/Life balance
    3.4(215 ratings)
    Career development
    3.2(216 ratings)
    Benefits & perks
    3.1(216 ratings)
    Management
    3.0(216 ratings)
    Working environment
    3.8(216 ratings)
    Diversity & equal opportunity
    2.8(15 ratings)
    Ratings for Concentrix are shared as-is from employees in line with our community guidelines

    Reviews

    Showing 216 reviews sorted by most recent
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    1.0
    Partner Support Specialist
    May 2026
    Cyberjaya SelangorLess than 1 year in the role, former employee
    TOTALLY NOT RECOMMENDED TO WORK AT THIS COMPANY.
    The good thingsThe training was great. Location wise very good as there're lots of restaurants nearby. Easily find foods & drinks as well as banks. There're also convenience stores close to the work place.
    The challengesLeadership & management were very poor. No work-life balance. Very stressful & burnt out. Not even consider when people is sick. The leader questioning about the sick leave (MC) & asked people to come to work although you're sick. Very difficult to take leave (off day). Security measure is very tight as you cannot bring the phone on the production floor which make you isolated from the real world. If something happen to your family also you wouldn't know. No flexibility in terms of praying for Muslims. They not giving an exception for Muslims to perform Friday prayer which is not tolarable. Have to work longer hours. The salary was underpaid. Toxic working culture & environment. During Ramadhan, some of the Muslims regardless of their gender, publicly eating & drinking which is not respectful to those who are fasting. Leader was not doing the right thing.
    1.0
    Customer Service Adviser
    May 2026
    Kuala Lumpur Sentral Kuala LumpurLess than 1 year in the role, former employee
    NOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOO
    The good thingsEnsure on-time payment of salary
    The challengesNOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOO
    5.0
    Customer Service Representative
    Nov 2025
    Cyberjaya SelangorLess than 1 year in the role, former employee
    This job trained my patience and taught me how to communicate with people
    The good thingsGood environment, job scope was clear and easy
    The challengesFood selection can be improve
    1.0
    Escalation Specialist
    Aug 2025
    Kuala Lumpur Sentral Kuala LumpurLess than 1 year in the role, former employee
    Run if you consider working at here Run away as far as you can
    The good thingsAble breath inside Have snacks provided Have water dispenser
    The challengesWorking here feels like being locked in a cage — you’re given the bare minimum and they somehow call it “benefits.” Personal items like phones and watches must be stored in lockers, and “discipline teams” roam around doing surprise checks, making you feel more like a student under strict supervision than a working adult. The atmosphere is robotic and draining, with little to no regard for your personal time or well-being. Policies change frequently without warning, always in favor of the company. Most BPO projects under Concentrix don’t even offer annual bonuses, hiding behind the excuse that “BPO isn’t entitled.” No matter how many years you dedicate, all you’ll ever get is your fixed salary. Even basic needs like parking are ignored. There’s no company parking lot — you’ll have to pay RM 10 a day to park outside, or RM 5 if you arrive before 7 a.m. Miss that window and you pay more, rain or shine, with no shelter provided. Rules feel built to drain you until you quit or get removed.
    40 people found this helpful
    2.0
    Customer Services Advisor
    Jul 2025
    Cheras Kuala Lumpur1 to 2 years in the role, former employee
    No work-life balance, unhelpful supervision, and constant pressure, every day felt like a nightmare worrying about the scorecard.
    The good thingsI worked at this company for some time, and while they appear to listen to employee feedback, very little action is actually taken based on it.
    The challengesLack of support from supervisors, most seem inexperienced and hesitant to address issues with clients. Almost every decision relies heavily on QA or the client, leaving employees with little autonomy. Breaks are extremely limited (just 20 minutes total per day), and everything is micromanaged, down to banning personal items like notebooks or smartwatches in the office. The environment feels robotic, with employees staring at screens for 8 hours straight. Compensation or any positive action from management usually only happens when top executives or clients are around. Taking annual leave is a struggle, and if you resign, you lose any remaining leave, no option to use it or get it paid out.
    12 people found this helpful
    5.0
    Data Entry Clerk
    May 2025
    Seremban 2 Negeri Sembilan1 to 2 years in the role, former employee
    A smooth and insightful experience that exceeded my expectations.
    The good thingsI like many things, but what I like the most is a kind heart. Being nice to everyone and making people feel happy and comfortable is something I truly appreciate. A positive attitude and a willingness to help others mean a great deal to me. I also admire people who work hard and never giveupeasily
    The challengesI don’t like dishonesty, disrespect, and negative attitudes. I also find it hard when people don’t listen or care about others.
    4.0
    Customer Service Representative
    Apr 2025
    Kuala Lumpur Sentral Kuala LumpurLess than 1 year in the role, current employee
    BPO Style, always be prepare & always adapt to changes
    The good thingsShift based, employee able to work night shift & covered with night shift allowance.
    The challengesBPO style, hard to reach certain higher rank executive to solve issue & project sunset.
    4 people found this helpful
    2.0
    Meta Marketing Pro
    Feb 2025
    Tun Razak Exchange Kuala Lumpur3 to 4 years in the role, former employee
    Do not recommend this company for locals
    The good thingsFree Coffee, public transportation nearby
    The challengesToxic working environment. Never cares about employees, all they care is about their clients.
    10 people found this helpful
    4.0
    Trainer
    Nov 2024
    Kuala Lumpur Sentral Kuala Lumpur1 to 2 years in the role, current employee
    Can recommend to friends/family/colleagues. If you are looking for a company that will help you grow your career, this is for you.
    The good thingsThis company ensures that employees will have a career growth and career advancement
    The challengesSalary wise, is okay but better to have more benefits such as yearly bonus.
    4 people found this helpful
    1.0
    Quality Assurance Analyst
    Nov 2024
    Cyberjaya Selangor
    Highly not recommended unless you are desperate. Salary and compensation are low compared to other BPO.
    The good thingsColleagues are good. Mostly young and vibrant. Free cheap coffee. Lot of internal fun activities conducted by the staff.
    The challengesToxic boss. Always downgraded and demotivate staff verbally. No bonus. Very strong nepotism culture. You wont get a chance for a promotion although you attend many internal job posting. IJP is only for the black and white but they actually practicing nepotism. Top management conquered by the pinoy.
    19 people found this helpful
    4.0
    Sales Support Specialist
    Aug 2024
    Mont Kiara Kuala Lumpur1 to 2 years in the role, current employee
    felt good to be here and learn a lot.
    The good thingsGood Working Vibe, management all good. 1k staff flexi benefit.
    The challengesMinor increment, hardly to get promotion if there is too many headcount in a team
    1 person found this helpful
    4.0
    Training Lead
    Jun 2024
    Kuala Lumpur City Centre Kuala Lumpur7 to 8 years in the role, former employee
    I had worked there for more than 8 years when it was called Webhelp, My experience was good.
    The good thingsGreat team, and great environment to learn and grow.
    The challengesBPO industry is always changing
    2.0
    Customer Service Representative
    May 2024
    Jalan Cochrane Kuala Lumpur
    Poor management
    The good thingsThings to learn and you need to obey on everything.
    The challengesPoor management.. Trainer is not respond for inquiry
    2 people found this helpful
    2.0
    Content Moderator
    May 2024
    Kuala Lumpur Sentral Kuala Lumpur1 to 2 years in the role, current employee
    It looks like fun working environment but actually filled with toxic culture. It's not easy to get promoted if you are introvert. Promotions are for familiar faces, not for top performers. If you are out-going & bubbly person, you can move to next level faster, performance not required. My overall experience here is disappointment, high politics from agent to higher management level.
    The good thingsThey organize lots of events for employees. Games, events, talks & etc.
    The challengesTheir PC & network are extremely slow. IT takes their own sweet time to resolve a simple password issue (1 week).
    28 people found this helpful
    5.0
    Senior Quality Evaluator
    Apr 2024
    Kuala Lumpur City Centre Kuala Lumpur5 to 6 years in the role, former employee
    This is the best company to work for in asia.
    The good thingsFriends, colleagues turned into family and support system is great. There's work life balance i never doubted and regretted any decisions made here.
    The challengesCan't think of any because I loved my experience with CNX.
    1 person found this helpful
    4.0
    Team lead
    Oct 2023
    Kuala Lumpur3 to 4 years in the role, current employee
    Good Company, with great leaders, but depends on which hand you fall into.
    The good thingsYou'll be recognize well if you are in a certain role or if you were to be able to achieve something out of the box.
    The challengesSometimes the better ideas will not be taken into count and management would prefer things to be done their way. (Old School)
    3 people found this helpful
    1.0
    Senior Tech Advisor
    Sep 2023
    Kuala Lumpur1 to 2 years in the role, former employee
    unprofessional recruiter and management
    The good thingsunprofessional recruiter and management
    The challengesunprofessional recruiter and management
    10 people found this helpful
    4.0
    Customer service
    Sep 2023
    1 to 2 years in the role, former employee
    Could give it a try for a new challenge in a multiracial environment
    The good things-KL office (beside nu sentral) near with public transport, parking spots (nu basement, private parking nearby brickfields) -Establish company (one of the top international BPO company)
    The challenges-challenges within the company -few projects didnt have hybrid mode (wfo + wfh) -less benefits
    3.0
    Chat customer service
    Sep 2023
    1 to 2 years in the role, current employee
    Good for experience but better find another option
    The good thingsBest leads and good work environment.
    The challengesBonus has been stop since june 2023.
    5.0
    Advisor 1
    Jun 2023
    1 to 2 years in the role, current employee
    Good career growth and give a lot of opportunities to staff
    The good thingsTheir working environment
    The challengesNone. Mostly good. Maybe the challenges is most people is too good
    1.0
    Call agent
    May 2023
    3 to 4 years in the role, former employee
    Worst management and no common sense management
    The good thingsNo common sense Worst top management in the world
    The challengesNo common sense for management worst management
    17 people found this helpful
    5.0
    Talent acquisition specialist
    May 2023
    Kuala Lumpur Sentral Kuala LumpurLess than 1 year in the role, current employee
    I love CNX! It is enjoyable to work here!
    The good thingsI have been here since intern and will continue choosing this company for my career development. I have fantastic team and leaders.
    The challengesnormal stress but still manageable.
    4.0
    Sales & procurement coordinator
    Mar 2023
    Good environment to work .
    The good thingsI like the fact that employees were from different part of the world .
    The challengesThe opportunity for career development was low.
    2.0
    arvr tech
    Jan 2023
    1 to 2 years in the role, current employee
    Such a bad company to work with
    The good thingsI guess the good thing is the salary
    The challengesbad management. bad office politics. bad policy. just overall is very bad
    11 people found this helpful
    4.0
    Customer service advisor
    Jan 2023
    Less than 1 year in the role, current employee
    Friendly and open company
    The good thingsvery happy environment and positive attitude, energetic and every week got employee engagement activity
    The challengeslow increament and bonus
    3.0
    Technical Advisor
    Dec 2022
    Kuala LumpurLess than 1 year in the role, current employee
    Good salary but workload too many depending on the project
    The good thingsGood salary, good location for public transport user, 30 days of Annual Leaves, you come late you can cover it back by go home late,
    The challengesHard to apply leaves, too strict even can't bring note book to training, everything will be trained by not updated material
    7 people found this helpful
    5.0
    Content Review
    Nov 2022
    Kuala LumpurLess than 1 year in the role, former employee
    Best company to work especially for fresh graduate
    The good thingsEverything is good in Concentrix. Good for career advancement
    The challengesNothing much, as usual work stress but can be managed
    4.0
    Content moderator
    Nov 2022
    Kuala LumpurLess than 1 year in the role, current employee
    Fascinating working in an enviroment with people of different races, backgrounds, qualifications and experience.
    The good thingsThere is equal opportunity for employment and wide avenues to learn more.
    The challengesTakes too long before you are considered for promotion opportunities.
    3.0
    IT technical support
    Oct 2022
    Kuala Lumpur1 to 2 years in the role, current employee
    Great place to get experience
    The good thingsGood management. Work balance. If active a lots of team activity. Supporting team. Opportunity to improve communication and technical skill
    The challengesOverloaded cases, high turnover, salary offer to low, no bonus
    3 people found this helpful
    2.0
    Content Moderator
    Oct 2022
    Kuala LumpurLess than 1 year in the role, former employee
    Speechless and poor management
    The good thingsColleagues are good and friendly.
    The challengesSalary average, no double paid during PH, burn AL, nothing much benefit, just night shift allowance too low, KPI money too low.
    6 people found this helpful
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