Concentrix
    (217 reviews)

    Company Reviews

    Working at Concentrix

    3.6217 ratings in total
    5
    76
    4
    55
    3
    36
    2
    19
    1
    31
    81%
    Rate salary as high or average
    68%
    Employees recommend this employer to friends
    Work/Life balance
    3.4(216 ratings)
    Career development
    3.2(217 ratings)
    Benefits & perks
    3.1(217 ratings)
    Management
    3.0(217 ratings)
    Working environment
    3.8(217 ratings)
    Diversity & equal opportunity
    2.7(16 ratings)
    Ratings for Concentrix are shared as-is from employees in line with our community guidelines

    reviews

    Showing 10 reviews for Sepang Selangor
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    1.0
    Advisor customer service
    May 2026
    Cyberjaya Selangor1 to 2 years in the role, former employee
    Toxic workplace with poor management, no work-life balance, low salary, and zero concern.
    The good thingsThe only positive aspect of this workplace is its location, as it is conveniently surrounded by many food stalls and restaurants, making it easier for employees to find meals during breaks. Other than that, there was very little to appreciate about the overall working experience.
    The challengesLeadership and management were extremely poor, unsupportive, and highly unprofessional. There was no work-life balance, and employees were constantly pressured, overworked, mentally exhausted, and burnt out. Even when staff were genuinely sick, management questioned medical leave (MC) and pushed employees to work. Taking leave was also unnecessarily difficult. Management and HR failed to support employees and cared more about clients than staff welfare and safety. The workplace culture was toxic, stressful, and lacked empathy. Employees were not allowed to bring phones onto the production floor, making communication during family emergencies impossible. There was also little respect for Muslim employees, including poor accommodation for Friday prayers. The salary was extremely low and below market rate considering the workload and pressure. Overall, this was a toxic and unhealthy workplace, and I would strongly advise others to avoid working here.
    1 person found this helpful
    1.0
    Partner Support Specialist
    May 2026
    Cyberjaya SelangorLess than 1 year in the role, former employee
    TOTALLY NOT RECOMMENDED TO WORK AT THIS COMPANY.
    The good thingsThe training was great. Location wise very good as there're lots of restaurants nearby. Easily find foods & drinks as well as banks. There're also convenience stores close to the work place.
    The challengesLeadership & management were very poor. No work-life balance. Very stressful & burnt out. Not even consider when people is sick. The leader questioning about the sick leave (MC) & asked people to come to work although you're sick. Very difficult to take leave (off day). Security measure is very tight as you cannot bring the phone on the production floor which make you isolated from the real world. If something happen to your family also you wouldn't know. No flexibility in terms of praying for Muslims. They not giving an exception for Muslims to perform Friday prayer which is not tolarable. Have to work longer hours. The salary was underpaid. Toxic working culture & environment. During Ramadhan, some of the Muslims regardless of their gender, publicly eating & drinking which is not respectful to those who are fasting. Leader was not doing the right thing.
    4 people found this helpful
    5.0
    Customer Service Representative
    Nov 2025
    Cyberjaya SelangorLess than 1 year in the role, former employee
    This job trained my patience and taught me how to communicate with people
    The good thingsGood environment, job scope was clear and easy
    The challengesFood selection can be improve
    1.0
    Quality Assurance Analyst
    Nov 2024
    Cyberjaya Selangor
    Highly not recommended unless you are desperate. Salary and compensation are low compared to other BPO.
    The good thingsColleagues are good. Mostly young and vibrant. Free cheap coffee. Lot of internal fun activities conducted by the staff.
    The challengesToxic boss. Always downgraded and demotivate staff verbally. No bonus. Very strong nepotism culture. You wont get a chance for a promotion although you attend many internal job posting. IJP is only for the black and white but they actually practicing nepotism. Top management conquered by the pinoy.
    19 people found this helpful
    1.0
    Subject matter expert
    Jun 2022
    Cyberjaya Selangor3 to 4 years in the role, current employee
    Toxic Environment And it is all about business
    The good thingsYou will gain good friendships with your colleagues. You will be able to learn new things working in this environment. The clients are good.
    The challenges1) Politics 2) Management 3) Low Salary 4) You are the top performers but due to politics, others get promoted and you are still at the bottom as a normal agent 5) Medical coverage is good but it is limited 6) No bonuses 7) No Profit Sharing 8) You will not have time for your family
    5 people found this helpful
    5.0
    Customer service advisor
    Jun 2022
    Cyberjaya SelangorLess than 1 year in the role, current employee
    new and various challenges that are fun
    The good thingshow the place is very well tailored to new and upcoming workers
    The challengesstress that are not from the work environment
    1.0
    Customer service advisor
    Jul 2021
    Cyberjaya SelangorLess than 1 year in the role, current employee
    Not a good place to work for a long time
    The good thingsFun colleagues, that's it
    The challengesWorking hours : Very strict about taking any break, they force you to do OT (they called it as Compulsory OT during non-sale period) that can drag you to work almost 2 hours in order to clear live chats WFM: they are rude and don't respect you as human The solutions given by management to certain customers' queries are vague so in the end, it will affect your job performance.
    5 people found this helpful
    3.0
    Customer service advisor
    May 2021
    Cyberjaya SelangorLess than 1 year in the role, current employee
    Just find it yourself
    The good thingsYou will know when you start working in this company
    The challengesYou will know when you start working in this company
    2 people found this helpful
    3.0
    Sr. Lead
    Apr 2021
    Cyberjaya Selangor1 to 2 years in the role, former employee
    Could have been better
    The good thingsTeam mate, Environment, Diversity
    The challengesCareer Opportunity, Job Hierarchy
    1 person found this helpful
    5.0
    Subject matter expert
    Oct 2020
    Cyberjaya SelangorLess than 1 year in the role, current employee
    Great okay fine and learn a lot
    The good thingsgood environment and good collegue
    The challengeslow pay and many workload
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