DHL Express
    (142 reviews)

    Company Profile

    Company overview

    Industry

    Logistics, Freight & Delivery Services

    Company size

    1,001-5,000

    Primary location

    Level 27, Menara TM, OFF Jalan Pantai Baharu, Kuala Lumpur 50762 Malaysia
    DHL Express is the global market leader and specialist in international shipping and courier delivery services. We have been building and continuously improving our service for more than 50 years. Key to our success is the strength of our global network, spanning more than 220 countries and territories, in which some 111,000 employees provide services to more than 2.6 million customers.What really sets us apart is the international shipping expertise of our people. Their knowledge, coupled with their passion and ‘Can-Do’ attitude, delivers a truly world-class service and ensures that your shipments get to their destination securely and as quickly as possible.DHL EXPRESS IN MALAYSIAAs the first worldwide carrier to operate in Malaysia and Asia Pacific, our experience gives us unique insight into the needs of our customers in the Malaysian market as it grows in scope, stature, and sophistication within the global economy.DHL Express Malaysia owns the strongest ground infrastructure and most robust facilities among express integrators; encompassing six gateways, four dedicated aircrafts, 21 service centres, 185 point of sales, and 348 vehicles. All serve to ensure we provide comprehensive coverage and great service quality.DHL’s dedicated network as well as commercial airline partnerships connects our Central Asia Hub in Hong Kong to the rest of the world. With such nimble network connection, we are able to offer competitive service with better transit time as well as direct and efficient routing of shipments from Malaysia to key Asia Pacific and European destinations (e.g. TDX 9:00 and 12:00 delivery to major AP destinations).HistoryDHL is the first international air express company to set up operations in Malaysia since 1973. With our experience in local and regional markets, you can expect the highest level of quality and service in a total logistics solution. We have invested continuously in people to make improvements in infrastructure and systems. We have built the world's most sophisticated computerised Customs clearance network and introduced a nationwide mobile scanning system.We cater to all needs when it comes to international business. We understand the importance of reliability and time critical shipments to keep businesses running smoothly.Time Definite· DHL Express Worldwide· DHL Express 9:00*, 10:30*, 12:00*· DHL Express DomesticSame Day· DHL Jetline· DHL Same DayIndustry Solutions· Break-Bulk Express· Collect Return· Medical Express· Go GreenValue Added Services· Shipment Insurance· Extended Liability· Neutral DeliveryDHL. Excellence simply delivered.

    Jobs at DHL Express

    Based on your search activity

    at DHL Express (Malaysia) Sdn Bhd
    Cyberjaya, Selangor
    The PM ensures alignment with business objectives, translates complex requirements into actionable development plans, and oversees day‑to‑day...
    The PM ensures alignment with business objectives, translates complex requirements into actionable development plans, and oversees day‑to‑day...
    classification: Information & Communication TechnologyInformation & Communication Technology
    30d+ ago
    30d+ ago

    at DHL Express (Malaysia) Sdn Bhd
    Penang
    Manage import/export customs clearance, documentation, duties, HS code classification and inspections while ensuring compliance with authorities daily
    Manage import/export customs clearance, documentation, duties, HS code classification and inspections while ensuring compliance with authorities daily
    classification: Manufacturing, Transport & LogisticsManufacturing, Transport & Logistics
    28d ago
    28d ago

    Gallery photos

    Reviews overview

    4.4142 ratings in total
    5
    83
    4
    42
    3
    9
    2
    6
    1
    2
    95%
    Rate salary as high or average
    90%
    Employees recommend this employer to friends

    What’s it like working at DHL Express?

    AI summary of recent reviews

    Employees at DHL Express appreciate the supportive and collaborative colleagues who create a friendly working environment. The company is recognised for its excellent benefits and employee welfare initiatives, including medical coverage, festive gifts, and wellness programmes. Management is generally described as understanding and proactive in retention activities, whilst employees value the opportunities to learn and develop skills through training in a fast-paced environment. Regular events and celebrations such as team building activities and dinners contribute to a positive workplace culture.

    However, there are some potential challenges to consider. Workload can be heavy with limited headcount in certain functions, which may impact work-life balance. Salary increments and bonuses may not always align with workload or market expectations, and promotion opportunities can be limited with career advancement taking considerable time. Performance evaluations may feel subjective with some perception of inconsistent recognition across teams. The fast-paced, results-driven environment requires maintaining high KPIs, with some roles involving shift work, and certain positions may involve repetitive tasks with a focus on volume and speed.

    Recent reviews

    2.0
    Contact Centre Service Officer
    Apr 2026
    Kuala Lumpur City Centre Kuala Lumpur5 to 6 years in the role, former employee
    Strong brand, but internal fairness and leadership consistency need serious attention
    The good thingsGood People/Emp. Colleagues on the ground are generally supportive and collaborative. Good medical/health coverage. Employee-focused initiatives (festive gifts, medical checkups, wellness programs) are genuinely appreciated. Fast-paced environment that builds endurance and adaptability
    The challengesPerceived bias and favoritism in certain environments. Perception that recognition and opportunities may sometimes be influenced by relationships or visibility rather than purely performance-based outcomes Boundaries between professional and personal matters could be better respected in certain situations Salary increments are relatively low compared to workload and market expectations, and do not always reflect individual performance or increased responsibilities Performance evaluations can feel subjective and heavily influenced by individual manager perspectives rather than standardized criteria Inconsistent treatment and recognition of employees across teams Work expectations may increase without corresponding adjustments in compensation or recognition Limited work-life balance in certain functions
    5.0
    On-site personal agent
    Dec 2025
    Bayan Lepas Penang4 to 5 years in the role, former employee
    Learned to manage multiple task and most importantly have the strength of mind in decision making.
    The good thingsFlexible salary and benefit with good working environment.
    The challengesManaging customer needs and need more adequate facility.
    2.0
    Operations Agent
    Mar 2025
    Penang Island Penang7 to 8 years in the role, current employee
    Good company but bad experience
    The good thingsAll the benefit given by the company
    The challengesWe were forced to work with lack of headcount, this will effect your health & safety . The management team won't hire new staff . Hard to growth your career here . Politics issue also
    Ratings for DHL Express are shared as-is from employees in line with our community guidelines
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