DHL Express
    (142 reviews)

    Company Reviews

    Working at DHL Express

    4.4142 ratings in total
    5
    83
    4
    42
    3
    9
    2
    6
    1
    2
    95%
    Rate salary as high or average
    90%
    Employees recommend this employer to friends
    Work/Life balance
    3.9(142 ratings)
    Career development
    4.1(142 ratings)
    Benefits & perks
    4.3(142 ratings)
    Management
    4.0(141 ratings)
    Working environment
    4.3(142 ratings)
    Diversity & equal opportunity
    3.0(2 ratings)
    Ratings for DHL Express are shared as-is from employees in line with our community guidelines

    Reviews

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    2.0
    Contact Centre Service Officer
    Apr 2026
    Kuala Lumpur City Centre Kuala Lumpur5 to 6 years in the role, former employee
    Strong brand, but internal fairness and leadership consistency need serious attention
    The good thingsGood People/Emp. Colleagues on the ground are generally supportive and collaborative. Good medical/health coverage. Employee-focused initiatives (festive gifts, medical checkups, wellness programs) are genuinely appreciated. Fast-paced environment that builds endurance and adaptability
    The challengesPerceived bias and favoritism in certain environments. Perception that recognition and opportunities may sometimes be influenced by relationships or visibility rather than purely performance-based outcomes Boundaries between professional and personal matters could be better respected in certain situations Salary increments are relatively low compared to workload and market expectations, and do not always reflect individual performance or increased responsibilities Performance evaluations can feel subjective and heavily influenced by individual manager perspectives rather than standardized criteria Inconsistent treatment and recognition of employees across teams Work expectations may increase without corresponding adjustments in compensation or recognition Limited work-life balance in certain functions
    5.0
    On-site personal agent
    Dec 2025
    Bayan Lepas Penang4 to 5 years in the role, former employee
    Learned to manage multiple task and most importantly have the strength of mind in decision making.
    The good thingsFlexible salary and benefit with good working environment.
    The challengesManaging customer needs and need more adequate facility.
    2.0
    Operations Agent
    Mar 2025
    Penang Island Penang7 to 8 years in the role, current employee
    Good company but bad experience
    The good thingsAll the benefit given by the company
    The challengesWe were forced to work with lack of headcount, this will effect your health & safety . The management team won't hire new staff . Hard to growth your career here . Politics issue also
    3 people found this helpful
    5.0
    Junior Associates Data Management
    Oct 2023
    Petaling Jaya Selangor1 to 2 years in the role, former employee
    It's a great working place
    The good thingsGood environment with nice colleagues and bosses
    The challenges24 hours shift working hours
    5.0
    associate
    Aug 2023
    the best company to hired
    The good thingshybrid working, communication among workers, good benefit, care about the workers.
    The challengeshave to keep KPI high you have to give 101% to the job
    4.0
    Operation Agent
    May 2023
    Less than 1 year in the role, former employee
    logistic and courier
    The good thingsinternational standard following company, got meeting always, dinner, activities such as bowling, football, team building, many more
    The challengesMy position make me feel I was down grade and have to wait long years to get promotion.
    1 person found this helpful
    4.0
    Project lead
    Mar 2023
    Cyberjaya Selangor3 to 4 years in the role, current employee
    Global market leader lagging behind in terms of employees salaries
    The good thingsLeaving aside the salaries of employees, rest everything seems good 👍
    The challengesHeavy workload compared to the salaries offered
    2.0
    DHL MALAYSIA
    Feb 2023
    Kuala Lumpur3 to 4 years in the role, former employee
    VOLUME & SPEED ORIENTED COMPANY
    The good thingsBenefits (medical) Lots of Free gifts every month Care about health and welfare Events & celebration (dinner, town hall, pizza)
    The challengesThis company concern more on speed than quality.since too much volume to handle,they sometimes forget about quality. U'll be doing repetitive task every day where it can be replaced by ML/AI. if u want to gain knowledge in logistics faster in short period as this industry is broad, try not to stay within same dept more than 2 years.some ppl love doing same things everyday as long as the pay is good.they want comfort and hate challenges.but i prefer to utilize my time exploring as much of new task to learn within a years.time is gold to me.repetitive job should be done by robot not human.therefore, we can optimize human for more challenging task(decision making, analysis , etc). Volume based task is not my forte. That's y i left. I prefer something challenging and requires me to think technically and offer me to get involve in decision making. 2)too many staffs and all doing same job , encourage politics as everybody competing to get promoted & to show up to bosses I'm the fastest , my volume is the highest. Everybody want to do more volume to compete .the fastest & highest volume u settle the better and recognized u will be. Sound More like a production factory which never in my dream.
    4 people found this helpful
    5.0
    Key account manager
    Feb 2023
    3 to 4 years in the role, current employee
    great place to work never fail to make staff happy
    The good thingsalways appreciate staff and provide us good feeling work.
    The challengesjob task if same routine due to we serve same customer, will me more nice if we have new portfolio
    4.0
    Telemarketing executive
    Jan 2023
    1 to 2 years in the role, current employee
    Good environment, supportive superior and less politic
    The good thingsTolerance, understanding, positive, supportive, helpful, resourceful colleague and manager. Pay is considered high for newcomers.
    The challengesLow promotion, little pay raise, typical bonus, sales team not entitled for bonus!
    5.0
    Customer service advisor
    Dec 2022
    Kuala LumpurLess than 1 year in the role, former employee
    Customer Service Advisor
    The good thingsExcellence employee's welfare by the management. Really a great place to develop individual skills with all the training provided and not to mention supportive supervisors and colleague!
    The challengesNeed to prepare mentally as dealing with general customer.
    5.0
    Kelendan
    Nov 2022
    Take good care of Custemer items
    The good thingsTake good care of Custemer items
    The challengesTake good care of Custemer items
    3.0
    HR Team
    Nov 2022
    Melaka Melaka3 to 4 years in the role, former employee
    HR Team Stress Tension
    The good thingsFun, exciting, always moving, vibrant team
    The challengesI hated working for this company because of the long work hours, the internal politics, very demanding leader expecting the best but rarely gives clear direction. We need to work round the clock but not get the right salary package after 3 years. No one is good enough for the HR here. You dont need to kill yourself to do HR, its just a job like any other.
    3 people found this helpful
    5.0
    Data management analyst
    Nov 2022
    Awesome for fresh grads
    The good thingsThe working environment is unique and highly engaging. We received great support from management and HR team and we got many special gifts during all festivals in Malaysia.
    The challengesPoor work life balance since you have to work on many shifts depends on the team you will be placed. In addition, no increment if you do not achieve certain values/and or requirements.
    5.0
    Warehouse assistant
    Sep 2022
    7 to 8 years in the role, former employee
    Well trained execelent and talented staff
    The good thingsA lot of experience and skills ability learned here.with fast move in career
    The challengesFast learning to contribute best service to the clients.
    4.0
    Business & development executive
    Aug 2022
    Kuala LumpurLess than 1 year in the role, current employee
    Good first time oppurtunity
    The good thingsI am glad to have my debut in the corporate world through this company. I have had good managers that actually care about your personal growth. I got to work with colleagues that were warm and helpful.
    The challengesAs good as it started, it quickly got pretty real when my bosses left the company within the first two months of hiring me and the team that I joined seized to exist. Since then I was thrown at different teams to work out different independent projects. However, handling a few solo projects that too at the same time got a little overwhelming. I would have liked if i was given more time to adapt to one task rather than having to juggle with multiple. However, the work environment is great and if I had a choice I would never want to leave.
    1 person found this helpful
    2.0
    Data entry clerk
    Apr 2022
    Petaling Jaya Selangor3 to 4 years in the role, former employee
    Not suitable for married couple with children, also who have health problem related with pressure
    The good thingsExposure working with germany & knowledge
    The challengesClassify shipment into germany & working with strong knowledge.
    5.0
    Customer service executive
    Apr 2022
    Selangor7 to 8 years in the role, current employee
    Good Environment, Good Knowledge
    The good thingsGreat Work culture, good work supply & good working place.
    The challengesCustomer expectation, Work Timeline & shipment transit time.
    5.0
    Courier driver
    Apr 2022
    Shah Alam Selangor1 to 2 years in the role, current employee
    Pickup pacel , scaning pacel, drive
    The good thingsI One working Friends
    The challengesNow i work at ninjavan
    1 person found this helpful
    5.0
    Admin
    Feb 2022
    I want to earn more experience
    The good thingsYes i like to work in dhl because of the environment
    The challengesTeam work. Communicate each other
    1 person found this helpful
    5.0
    Frontline
    Nov 2021
    Less than 1 year in the role, former employee
    The best company ever
    The good thingsThey are the best Bosses,and very understanding supervisor and lovely environment of workings.
    The challengesI have lack of confidence before
    5.0
    DATA ADMINISTRATION AGENT
    Jul 2021
    9 to 10 years in the role, current employee
    Great Place to Work and a lot of benefits with work life balance.
    The good thingsA lot of benefits and allowance and a lot of support from the management, great team work and awesome environment.
    The challengesbeing the best on focus on the for thing that DHL always keep in mind,
    1 person found this helpful
    5.0
    Corporate internal audit
    Jul 2021
    Kuala Lumpur1 to 2 years in the role, current employee
    Great management team
    The good thingsPeople-centric management team. Very proactive in employee retention activities and generally a great place to work.
    The challengesCan do better in terms of bonus allocation. May not give the best offer in terms of remuneration as compared to other industries but the benefits made up for it.
    1 person found this helpful
    5.0
    Senior Transporter & Customer Executive
    May 2021
    I was in in this industry almost for 18years and im still learning for new and update things. It was mainly about arrangements of trucks and of course to fulfil customers requirements.
    The good thingsI have enjoyed by fulfilling customers requirements and their satisfaction. There is no limitation and boundaries. You are free to work with full heart and happy. Most of the time planning/arrangements and customer's requirements is highly valued.
    The challengesStarted from zero experience and learned more and more what is really requirements and satisfaction about. Make department to find revenue all the time and to maintain the status all the time. Deliver and collect on time. Have to monitor truck daily movements and also sales
    1 person found this helpful
    5.0
    Outbound call center agent
    Apr 2021
    1 to 2 years in the role, current employee
    Very good company and more benefits.
    The good thingsThe evironment and good facilty to work here.
    The challengesI want gain new knowledge and more experience
    5.0
    Customer service
    Feb 2021
    Kuala Lumpur1 to 2 years in the role, current employee
    great and always been the place to learn more
    The good thingsemployer appreciate your work & value your ideas
    The challengeseverything is perfect at the moment as they are improving time to time
    5.0
    Data analyst
    Dec 2020
    current employee
    The best place to start your career
    The good thingsThe environment is very friendly and also the benefits they offered are so good!
    The challengesDuring this covid-19 i would say it was challenging to do my internship without being in the workspace physically.. but it was fun since we catch up each other every week!
    2.0
    Anonymous
    Nov 2020
    1 to 2 years in the role, former employee
    Good Benefits n international companies
    The good thingsGood company with benefit
    The challengesToxic working culture and disrespectful and high turnover
    2 people found this helpful
    4.0
    Rider
    Jul 2020
    send item by motorcycle
    The good thingsi want get my job because i want change my life
    The challengesenjoy with new friend and enjoy new enviremont
    4.0
    HR specialist
    Jul 2020
    Less than 1 year in the role, former employee
    Company that has high employee engagement.
    The good thingsGreat friends who knows what they are doing.
    The challengesIt is very result driven. Need to manage stakeholders well.
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