Foundever
    (4 reviews)
    Unclaimed

    Company Profile

    Company overview

    Website

    Industry

    Facilities Management & Outsourced Services

    Company size

    More than 10,000

    Primary location

    Jiangchang 3rd Road, Shanghai, China
    Sykes Enterprises, Incorporated(Nasdaq: SYKE) is a global leader in providing outsourced customer contact management solutions and services in the business process outsourcing (BPO) arena. We provide an array of sophisticated customer contact management solutions to Fortune 1000 companies and medium sized businesses around the world primarily in the communications, technology/consumer, financial services, healthcare and transportation and leisure industries. Our complete service offering helps our clients acquire, serve, retain and grow relationships with their customers. We have developed an extensive global reach with state-of-the-art customer contact management centers throughout the United States, Canada, Europe, Latin America, Asia and Africa.Entering the China market at the industry's very early development stage, SYKES was and is the first and only foreign-owned customer contact center in mainland China and has been setting new horizons for customer contact management in China ever since. Whilst most of the outsourcers and in-house customer contact centres are struggling with quality services and profitability in China, SYKES China is enjoying steady growth and business expansion, managing about 1200 seats in Shanghai and Guangzhou together till now. Offering 9 languages support, including Mandarin, Cantonese, Taiwanese, English, Japanese, Korean, Thai, Bahasa and Indian, SYKES enables US and Pan European businesses to expand their product and services throughout Asia Pacific with the empathy and expertise needed to function in the local language and culture, and offer regional business a novelty choice of customer care outsourcing. SYKES does the job every day around the world. As of April 2008, our operations encompass:30+ Years of Experience80+ Global Centers51,000+ Employees24 Countries (30+ Languages)Publicly Held(NASDAQ “SYKE”)Financially Strong

    Jobs at Foundever

    Based on your search activity

    at Foundever Malaysia Sdn.Bhd
    Kuala Lumpur City Centre, Kuala Lumpur
    This position is primarily accountable for meeting the clients expectation of operations and can contribute for continuous improvement of the team.
    This position is primarily accountable for meeting the clients expectation of operations and can contribute for continuous improvement of the team.
    classification: Call Centre & Customer ServiceCall Centre & Customer Service
    20d ago
    20d ago

    at Foundever Malaysia Sdn.Bhd
    Kuala Lumpur
    Competitive salary, career growth & benefits. Be the voice of our brand in a dynamic team!
    Competitive salary, career growth & benefits. Be the voice of our brand in a dynamic team!
    classification: Call Centre & Customer ServiceCall Centre & Customer Service
    25d ago
    25d ago

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    Reviews overview

    3.04 ratings in total
    5
    2
    4
    0
    3
    0
    2
    0
    1
    2
    75%
    Rate salary as high or average
    50%
    Employees recommend this employer to friends

    What’s it like working at Foundever?

    AI summary of recent reviews

    Foundever offers several positive aspects that employees value, including comprehensive health benefits and incentive programs. The company also provides flexible scheduling options which staff members appreciate.

    Areas for potential improvement include addressing concerns about management practices and decision-making processes. Additionally, some employees have noted that the facility location and building infrastructure could be enhanced to better serve staff needs, particularly regarding accessibility to public transport.

    Recent reviews

    1.0
    Customer Service Role
    Mar 2026
    Kuala Lumpur City Centre Kuala LumpurLess than 1 year in the role, former employee
    Worst company I ever worked with.
    The good thingsNothing, everyday going to work was a nightmare.
    The challengesEverything, HR & all top managements
    1.0
    Key Account Manager
    May 2023
    1 to 2 years in the role, former employee
    Unworthy and bad working experience, messy and chaos
    The good thingsLocation is ok but still needs shuttle bus to metro
    The challengesUncapable top management people, unwilling to take responsibility, would flatter the client with sacrifice of benefits or rights of Sykes, bad welfare and package of salary, PUA culture of management people
    5.0
    Quality Coordinator
    May 2017
    3 to 4 years in the role, former employee
    AWESOME
    The good thingsHealth benefits
    The challengesN/A
    Ratings for Foundever are shared as-is from employees in line with our community guidelines
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