Genpact
    (38 reviews)

    Company Reviews

    Working at Genpact

    2.938 ratings in total
    5
    13
    4
    1
    3
    2
    2
    12
    1
    10
    73%
    Rate salary as high or average
    37%
    Employees recommend this employer to friends
    Work/Life balance
    2.9(38 ratings)
    Career development
    2.8(38 ratings)
    Benefits & perks
    2.9(38 ratings)
    Management
    2.2(38 ratings)
    Working environment
    3.2(38 ratings)
    Diversity & equal opportunity
    2.0(8 ratings)
    Ratings for Genpact are shared as-is from employees in line with our community guidelines

    reviews

    Showing 9 reviews for Petaling Selangor
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    2.0
    Process Developer
    Mar 2026
    Petaling Jaya Selangor4 to 5 years in the role, former employee
    Good place to start, but limited growth, low pay, and inconsistent leadership
    The good thingsThe benefits are fairly standard and acceptable for a starting role. The workload is generally manageable and not extreme. Some leaders are helpful and supportive, depending on the team and project. Hybrid working arrangements are available based on project requirements. Counseling services are provided and can be beneficial. Overall, this is a suitable place for fresh graduates or individuals at the early stage of their career to gain working experience.
    The challengesThe main challenges relate to career progression, compensation, and consistency in management quality. Career growth can be limited, with promotions often perceived as difficult to achieve despite consistent performance. Compensation is another concern, as base salaries are below market levels and annual increments tend to be minimal, which may affect long term motivation and retention. There are also inconsistencies in leadership capability across teams, which can result in uneven guidance and support for employees. In some cases, communication and responsiveness from support functions such as HR could be improved, as follow ups are sometimes required to receive updates. Additionally, greater engagement from management at the ground level could help provide better visibility into employee concerns and improve overall trust and workplace experience.
    1.0
    Domain Trainee
    Sep 2025
    Bandar Sunway SelangorLess than 1 year in the role, former employee
    To avoid joining Genpact in order to have better mental health, better work knowledge & experience. High pay not worth if trigger anxiety & created hatred. High turnover in just less than 4 months.
    The good thingsOpportunity to meet really good colleague from South East Asian region & indeed good pay.
    The challengesMicromanage, ridiculous deadlines, ridiculous KPI & ridiculous expectations. Unhealthy competition between colleague due to pressures from foreign team lead & too paranoid with customers' expections. Some market are really helpful & understandable. Some market has tedency to give unnecessary presurres due to their typical working culture.
    4 people found this helpful
    1.0
    Sourcing Specialist
    Jul 2025
    Bandar Sunway SelangorLess than 1 year in the role, current employee
    Avoid joining if you’re looking for fair pay, supportive leadership, or proper management — the environment lacks employee protection, and you're largely left on your own.
    The good thingsSupportive colleagues and team environment. The hybrid working arrangement provides flexibility and better work-life balance.
    The challengesHR and management can be very unstructured and inconsistent. Genpact’s overall management lacks alignment — each account operates with its own style, leading to confusion. What is promised during the interview or offer stage (e.g., job scope, responsibilities) may differ significantly once you start working on the account. Client demands override internal processes, and there's often little to no support from the internal account team. The role may require excessive multitasking, and in some cases, there’s no actual procurement involvement despite the title. You are expected to follow whatever the client instructs, with limited internal protection or guidance.
    8 people found this helpful
    2.0
    Domain Trainee - Operation Sourcing Retail Banking
    Mar 2025
    Bandar Sunway Selangor3 to 4 years in the role, former employee
    Is good for career advancement but not for long term employment.
    The good thingsPay is fair. Entry are easy if you the talent needs for the job scope they want.
    The challengesThis company have multiple account and act all different base on client requirement. Therefore, whatever client requested, you required to performed and outstanding it. Client always put outrageous and inconsistent demand beyond work capabilities. Too much reporting. Uncontrol request. Turnover high
    2 people found this helpful
    1.0
    Manager
    Jan 2025
    Petaling Jaya Selangor1 to 2 years in the role, former employee
    Toxic and political management team.
    The good thingsHad a good and supportive team, and positive energy.
    The challengesToxic and political management team. Hostile working environment draining the entire team.
    3.0
    associate
    Dec 2024
    Petaling Jaya Selangorformer employee
    it was a challenge that needed me to be who I am today
    The good thingsthe colleague and the mnc vibe
    The challengesthe management of the project manager
    1.0
    Executive
    Sep 2024
    Petaling Jaya SelangorLess than 1 year in the role, former employee
    Great start as freshy gain experience for future
    The good thingsTeams full with youngster
    The challengesEndless challenges in all the aspects
    2 people found this helpful
    2.0
    Procurement specialist
    Oct 2022
    Bandar Sunway Selangor1 to 2 years in the role, current employee
    BPO company. Client is core value to focus.
    The good thingsIf you're supporting a nice project/client, then you can continue with Genpact. Genpact offer EPF to expats, it's a good things of benefits
    The challengesGenpact should have filter to hire qualified candidate to serve demanding client.
    2.0
    RTR Senior Specialist
    Jul 2022
    Petaling Jaya SelangorLess than 1 year in the role, former employee
    Not good overall, force internal transfer
    The good thingsHigh pay and good RTR manager
    The challengesInternal transfer due to project cut headcount
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