(350 reviews)

Company Profile

Company overview

Website

Hong Leong Bank

Industry

Banking & Credit

Company size

More than 10,000

Primary location

Menara Hong Leong, No 6, Jalan Damanlela, Bukit Damansara 50490 Kuala Lumpur, Malaysia

We are a leading financial institution in Malaysia backed by a century of entrepreneurial heritage. Providing comprehensive financial services guided by a Digital-at-the-Core ethos has earned us industry recognition and accolades for our innovative approach in making banking simpler and more effortless for our customers. Our digital and physical offerings span across a vast nationwide network in Malaysia, strengthened with an expanding regional presence in Singapore, Hong Kong, Vietnam, Cambodia, and China.We seek to strike a balance between diversity, inclusion and merit to achieve our mission of infusing diversity in thinking and skillsets into our organisation. Candidates are assessed based on merit and potential, in line with our mission to attract and recruit the best talent available. Expanding on our “Digital at the Core” ethos, we are progressively digitising the employee journey and experience to provide a strong foundation for our people to drive life-long learning, achieve their career aspirations and grow talent from within our organisation.Realise your full potential at Hong Leong Bank by applying now.HONG LEONG GROUP PERSONAL DATA POLICYHong Leong Group use personal data in accordance with the Hong Leong Group Privacy Notice (New Applicants) which can be found at http://www.hongleong.com/download/HLG_Privacy_Notice_New_Applicants.pdfBy providing to us your personal data, you hereby consent to the processing of your personal data with the said Privacy Notice.

Jobs at Hong Leong Bank

Based on your search activity

Executive/Senior Executive, Customer Relationship (Contact Centre)

at Hong Leong Bank Berhad

Petaling Jaya, Selangor

You will play a key role in deliver exceptional customers' experience with prompt, efficient and effective telephone support.

classification: Call Centre & Customer ServiceCall Centre & Customer Service

2d ago

Manager, Credit Planning & Strategy

at Hong Leong Bank Berhad

Pusat Bandar Damansara, Kuala Lumpur

To drive portfolio performance through data analysis and lead digital transformation projects to automate credit evaluation.

classification: Banking & Financial ServicesBanking & Financial Services

23d ago

Gallery photos

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Reviews overview

3.5350 ratings in total

5

103

4

98

3

77

2

26

1

46

77%

Rate salary as high or average

67%

Employees recommend this employer to friends

What’s it like working at Hong Leong Bank?

AI summary of recent reviews

Hong Leong Bank offers significant learning opportunities for those entering the banking sector, with exposure to various tasks and projects. The workplace culture is enhanced by supportive colleagues who create a positive environment, and employees benefit from good work benefits including generous leave allowances and insurance coverage. The work environment offers some flexibility, including work-from-home arrangements for certain roles.

However, employees face certain challenges including a demanding workload that often requires managing multiple tasks simultaneously. The compensation structure is reported to be below market rates with limited negotiation possibilities. The bank's manual processes and older systems can make work more time-consuming, while the hierarchical management structure sometimes results in communication challenges and micromanagement issues.

Recent reviews

3.0

Customer Service

Feb 2026

Pusat Bandar Damansara Kuala Lumpur6 to 7 years in the role, current employee

Read this before taking job for customer service

The good thingsA good step place to start your banking experience, but not a place to stay

The challengesSalary = No salary negotiation. After working more than 5 years, any new staff who join will still get higher salary than you KPI / bonus = your KPI is both individual and team effort, if you're doing well but the team isn't performing, you'll still get low KPI which equal to lower bonus allocation split among your team Skills = on-the-job training, but the skills aren't transferable. They rather hire new staff than retain experience staff. Mistake that cause losses to the bank is on step towards termination Worktime = Sometimes you need to work beyond the working hours, weekdays and public holidays without OT Team = Some old staff does thing slow and does not know the process properly. There's Union worker, which some of them are really bad and avoid doing extra work Workload = You've to juggle with cross-selling, customer service and office work. Low cross-selling or complaints means you have to prepare face the management. Slow office work means messy and unfinished work Good Luck

1.0

Manager

Sep 2025

Bukit Damansara Kuala LumpurLess than 1 year in the role, former employee

Better learning curve and benefits elsewhere

The good thingsFeasible to public transport and good Chief

The challengesUnprofessional HOD, HR is slow, benefits are bad

1.0

Information Technology Manager

Apr 2025

Bukit Damansara Kuala Lumpur3 to 4 years in the role, current employee

High turnover rates job Ur allowance need to split within your team and it's below market rates

The good thingsPay your salary on time. Entitled more annual leaves than other comapny can offer

The challengesHigh turnover rates. Call U even on ur off-duty/MC. Poor top mgmnt, cause many projects fail & get lots of bad review from client Unprofessional docs/training based on gmeet demo and did not provide accurate/updated guildine. Micro-manage with tall hierarchy culture, more talking than doing the job.

Ratings for Hong Leong Bank are shared as-is from employees in line with our community guidelines

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