Hong Leong Bank
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    Hong Leong Bank
    (350 reviews)
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    Company Reviews

    Working at Hong Leong Bank

    3.5350 ratings in total
    5
    103
    4
    98
    3
    77
    2
    26
    1
    46
    77%
    Rate salary as high or average
    67%
    Employees recommend this employer to friends
    Work/Life balance
    2.9(350 ratings)
    Career development
    3.4(349 ratings)
    Benefits & perks
    3.1(350 ratings)
    Management
    3.0(350 ratings)
    Working environment
    3.4(350 ratings)
    Diversity & equal opportunity
    2.3(4 ratings)
    Ratings for Hong Leong Bank are shared as-is from employees in line with our community guidelines

    reviews

    Showing 23 reviews for Kuala Lumpur
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    3.0
    Customer Service
    Feb 2026
    Pusat Bandar Damansara Kuala Lumpur6 to 7 years in the role, current employee
    Read this before taking job for customer service
    The good thingsA good step place to start your banking experience, but not a place to stay
    The challengesSalary = No salary negotiation. After working more than 5 years, any new staff who join will still get higher salary than you KPI / bonus = your KPI is both individual and team effort, if you're doing well but the team isn't performing, you'll still get low KPI which equal to lower bonus allocation split among your team Skills = on-the-job training, but the skills aren't transferable. They rather hire new staff than retain experience staff. Mistake that cause losses to the bank is on step towards termination Worktime = Sometimes you need to work beyond the working hours, weekdays and public holidays without OT Team = Some old staff does thing slow and does not know the process properly. There's Union worker, which some of them are really bad and avoid doing extra work Workload = You've to juggle with cross-selling, customer service and office work. Low cross-selling or complaints means you have to prepare face the management. Slow office work means messy and unfinished work Good Luck
    1 person found this helpful
    1.0
    Manager
    Sep 2025
    Bukit Damansara Kuala LumpurLess than 1 year in the role, former employee
    Better learning curve and benefits elsewhere
    The good thingsFeasible to public transport and good Chief
    The challengesUnprofessional HOD, HR is slow, benefits are bad
    3 people found this helpful
    1.0
    Information Technology Manager
    Apr 2025
    Bukit Damansara Kuala Lumpur3 to 4 years in the role, current employee
    High turnover rates job Ur allowance need to split within your team and it's below market rates
    The good thingsPay your salary on time. Entitled more annual leaves than other comapny can offer
    The challengesHigh turnover rates. Call U even on ur off-duty/MC. Poor top mgmnt, cause many projects fail & get lots of bad review from client Unprofessional docs/training based on gmeet demo and did not provide accurate/updated guildine. Micro-manage with tall hierarchy culture, more talking than doing the job.
    5 people found this helpful
    4.0
    Business Analyst
    May 2024
    Kuala Lumpur City Centre Kuala Lumpur1 to 2 years in the role, former employee
    face the challenge no matter how, fight for higher salary and benefits
    The good thingsa good learning & good to gain experience
    The challengesstressful as the work load is high
    2 people found this helpful
    4.0
    Company Dealer
    Aug 2023
    Bukit Damansara Kuala Lumpur3 to 4 years in the role, current employee
    Great place to learn many basics
    The good thingsGreat working environment constructed by the friendly employees in the department.
    The challengesDefinitely can improve on clarity from management and structure in the team. And also remuneration and perks for employee.
    1 person found this helpful
    5.0
    sr exec customer service
    Jul 2023
    Kuala LumpurLess than 1 year in the role, current employee
    good exposure to start learn on banking.
    The good thingscareer development, proper management, improve skill
    The challengesovertime working, fast paced environment,
    5.0
    Trade Services
    Jul 2023
    Kuala Lumpur
    Multitasking skills learn all product
    The good thingsIndependent to do work
    The challengesLearn new things with minimum supervisor
    4.0
    Cheque Clearing Executive
    May 2023
    Kuala Lumpur3 to 4 years in the role, former employee
    Operation Department
    The good things-Data Entry for cheque clearing -liase with branches regarding unbalance cheque in system -prepare & submit for daily n monthly report also analyse report. -2 shift working.
    The challengesworking in shift. morning and night.
    5.0
    Personal banker
    Mar 2023
    Ampang Kuala LumpurLess than 1 year in the role, former employee
    gain more knowledge in term of people and working environment
    The good thingsteam work and energetic company
    The challengessystematic in system and workplace
    4.0
    HR business partner
    Jan 2023
    Kuala Lumpur11 to 12 years in the role, former employee
    HR Business Partner in Banking
    The good thingsgood exposure, you have chances to learn and do multiple tasks and projects
    The challengeslong working hours, immediate response
    5.0
    Telemarketing
    Aug 2022
    Kuala LumpurLess than 1 year in the role, current employee
    Experience in telemarketing about 10 years
    The good thingsI like to do sales. Must earn good commission. Like to do handling objection. Always must have positive tought.
    The challengesEventhough it's stress, but I still love to sales. Like to handle customer's needs. Give customer idea on debts consolidation
    5.0
    IT support specialist
    Mar 2022
    Kuala Lumpur1 to 2 years in the role, current employee
    Overall the working experience is great!
    The good thingsOverall working experience is great as able to learn alot of new stuff in this company and as well as meeting new people.
    The challengesWork/life balance is at minimal level.
    5.0
    Head
    Jan 2022
    Kuala Lumpur3 to 4 years in the role, former employee
    Great place to work and kickoff your career
    The good thingsOrganisation moves quickly and definitely have a focus on digital. Management is willing to spend as long as you can be objective and justify spending.
    The challengesLarge organisations tend to move slightly slower, can't expect them to move at the speed like a Startup. Tough to also hire as the brand name isn't so strong as many people have a wrong perception of the company.
    3.0
    Mortgage Sales Centre
    Jul 2021
    Kuala Lumpur3 to 4 years in the role, current employee
    Sales Hunter, Sales, Sales, Sales
    The good thingsFlexibility, good commission scheme, high-tech system, gained soft and hard-skill on the job simultaneously, reasonable sales target follow staff ranking, good senior willing to share and teach, supportive and performance rewards meal by manager.
    The challenges-Below average employee benefit and allowance compared to other local bank. -Must be eager to sales as no one will feed you. -Most training too casual, boring and low efficiency. -Non standardization internal policies, always last minute decision made by management. -Sales are the main focus lead to neglect of customer service skills and other related banking knowledge. -Low career development, only focus in sales. -Good relationship with management higher chances for further career advancement.
    5.0
    Relationship manager commercial banking
    Jun 2021
    Kuala Lumpur
    Challenging and fulfilling for career and personal development
    The good thingsGreat infrastructure and teamwork between different divisions aligned to a common goal within the Bank
    The challengesPrioritizing your work is key in ensuring your KPIs can be achieved and pushing and challenging oneself to achieve career goals
    5.0
    Senior Executive
    Jun 2021
    Cheras Kuala Lumpur3 to 4 years in the role, current employee
    HLBB is a bank have a very good structure in training and compliance
    The good thingsGood compliance structure and lending guidelines.
    The challengesLack of supervisor support
    2.0
    Exec
    Apr 2021
    Kuala Lumpur1 to 2 years in the role, current employee
    One person have to take care many job scopes
    The good thingsWork life Balance and nothing else
    The challengesManagement direction always change and expect you to deliver irregardless any obstacles.
    4.0
    Analyst
    Mar 2021
    Kuala Lumpur1 to 2 years in the role, current employee
    Average Good Working Environment
    The good thingsWorking Environment is average good.
    The challengesLimited resources, perks and benefits are not as good as other banks.
    4.0
    Intern
    Mar 2021
    Kuala LumpurLess than 1 year in the role, former employee
    Great experience and opportunity to learn new things
    The good things-Work environment. -Guidence of co-worker -Software development learning -Real-life industry experience
    The challenges-Repetition of work. -New field of study
    5.0
    Manager
    Apr 2019
    Kuala Lumpur3 to 4 years in the role, former employee
    One of the best companies I have worked for
    The good thingsI had a supportive leader who believed in building people up and not tearing them down. This also lead to a very healthy team dynamics and the opportunity to continously learn and grow. The workload was heavy, but I was compensated very well for my time and effort.
    The challengesI would suggest addressing work life balance to start off by increasing headcount. Apart from that, it generally is a good place to work and learn.
    1 person found this helpful
    3.0
    Finance senior executive
    Nov 2016
    Brickfields Kuala LumpurLess than 1 year in the role, current employee
    Multiple task
    The good thingsBest place get knowledge as a whole
    The challengesNeed to prepare to work at least 12hours per day and almost everyday
    1.0
    Customer Service and Operation Manager
    Nov 2016
    Kuala Lumpur1 to 2 years in the role, former employee
    Very Bad Management
    The good thingsI'm gaining valuable experience in banking operation and it is good for future career advancement. Benefit for medical, as dependants also included for it.
    The challengesNot enough manpower to operate as normal bank, only runing very minimal capacity but yet management expectation very high in sales achievement. Being as Customer service and operation mgr, I need to oversee both department Sales and Operation. Only attend induction training by HR and not enough training provided by Management
    5.0
    Senior executive
    Oct 2016
    Kuala Lumpur9 to 10 years in the role, current employee
    Working with smart bosses
    The good things1)Excellent working environment 2) Working with smart bosses 3)Opportunity to grow further 4)All your efforts will be well recognised 5)Work life balance 6)Secured job 7)Ability to learn excellent management skills.
    The challengesMust be intelligent enough to handle the task given by the higher management. Good communication skills . Must work during weekends when required.
    1 person found this helpful
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