Company Profile

    Company overview

    Company size

    11-50

    Primary location

    Unit I/J-5 Sunway PJ 51A, Jalan SS9A, Kampung Baru Sungai Way
    About IA International AssistanceIA International Assistance is aimed to become a major player in Contact Centre and Healthcare Third Party Administration (TPA) services that will combine back end processing through online Technology with comprehensive services for the industry.We are an intermediary who connects insurance companies, corporates, policyholders and health care providers. The best way to describe us is, that we make our partners' work easier by providing them with end to end solutions.The MissionTo provide the highest standard of service that adds value to our customers with an ultimate goal of becoming the preferred healthcare Contact Centre and TPA infrastructure provider in Malaysia with highest quality of services. Most of our professional team members have medical or pharmaceutical background and all of them are trained to give only the best services to our partners. We have always regarded the quality of its team members as most important asset, and its Human Resources Department (HRD) prepares the company's human resources to be employees who excel in attitude, knowledge, and skills relevant to the industry.The VisionTo fulfill the customers goals of having the best services in thehealthcare and business process outsourcing for a better quality of life.

    Jobs at IA International Assistance

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    at IA International Assistance Sdn Bhd
    Selangor
    Key Responsibilities Ensure coordination of communication between patients and families, hospitals, specialist clinics and TPA. Provide patients...
    Key Responsibilities Ensure coordination of communication between patients and families, hospitals, specialist clinics and TPA. Provide patients...
    classification: Call Centre & Customer ServiceCall Centre & Customer Service
    12d ago
    12d ago

    Reviews overview

    3.69 ratings in total
    5
    4
    4
    1
    3
    1
    2
    2
    1
    1
    67%
    Rate salary as high or average
    56%
    Employees recommend this employer to friends

    What’s it like working at IA International Assistance?

    AI summary of recent reviews

    Employees appreciate the friendly workplace and supportive colleagues at IA International Assistance, with multiracial harmony and a close-knit team environment. Management is supportive, providing guidance and rewarding good performance. The company offers good work/life balance with minimal stress, and provides a good learning environment for those without experience, supported by a structured regional business model. Employees also note that the basic salary is competitive with three days off provided.

    However, there are some potential challenges, such as interference from top management which can limit autonomy in certain roles. Employees may face challenges with managing workload and time-sensitive tasks, particularly when settling patient bills quickly whilst handling multiple customer calls. Some employees have noted limited benefits, including no overtime pay, bonuses, or salary increases. The role requires independent working and the ability to manage tasks autonomously, and employees may encounter challenging customers when handling international medical claims.

    Recent reviews

    1.0
    Senior Executive
    Apr 2026
    Petaling Jaya SelangorLess than 1 year in the role, former employee
    If you comes from MNC you will find... gosh... what I'm doing here.
    The good thingsBecause it is small organization, you feel more close to one another.
    The challengesThe management. The companies direction. The salary and compensation.
    2.0
    Executive
    Jan 2023
    Less than 1 year in the role, former employee
    Management is not cooperative and very secretive
    The good thingsWorking colleagues are the best with multiracial harmony.
    The challengesCannot express and exercise your duties, interference from top management, hands are tight
    5.0
    Medical claims analyst
    Feb 2020
    Multi-tasking and well verse for handling medical claim for both local and international client
    The good thingsGood environment,very friendly workplace
    The challengesHandling international medical claim
    Ratings for IA International Assistance are shared as-is from employees in line with our community guidelines
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