Analyze past volume and staffing patterns, using historical and forecasted data, to ensure that SLAs are met.
Analyze past volume and staffing patterns, using historical and forecasted data, to ensure that SLAs are met.
30d+ ago
30d+ ago
IGT Solutions
(115 reviews)
Company Profile
Company overview
Website
Industry
Information Technology Services
Specialities
Travel & Flight Industry, Contact Center Outsourcing, Gaming Industry, Information Technology Industry
Company size
More than 10,000
Primary location
Subang Jaya, Selangor
IGT Services And Technologies KL Sdn Bhd is a technology company based in Kuala Lumpur, Malaysia. Established in 2010, the company specializes in providing innovative IT solutions and services to clients across various industries. With a mission to deliver cutting-edge technology solutions that drive business growth and efficiency, IGT aims to be a trusted partner for its clients. The company's services include software development, IT consulting, cybersecurity solutions and project management. IGT's vision is to be a leading technology provider in the region known for its commitment to excellence and customer satisfaction. Objectives include expanding its client base & fostering innovation.
Jobs at IGT Solutions
Based on your search activityAnalyze past volume and staffing patterns, using historical and forecasted data, to ensure that SLAs are met.
Analyze past volume and staffing patterns, using historical and forecasted data, to ensure that SLAs are met.
30d+ ago
30d+ ago
Our mission statement
IGT Solutions is a next-gen customer experience (CX) company. We enable personalized, meaningful, and effective interactions by combining cutting-edge technology and innovative solutions with the power of Gen AI to deliver exceptional end-user experiences. Our ability to seamlessly integrate human and digital intelligence makes us the trusted partner for managing end-to-end CX journeys for global majors across industriesEmpowering Businesses in Travel & Flight Industry to achieve growth and efficiency through innovative technology solutions and trusted partnerships.Delivering cutting-edge IT solutions that empower businesses and drive their success.
Awards and accreditations
Contact Centre Association of Malaysia (CCAM) 2023
HR Asia - BEST COMPANIES TO WORK FOR IN ASIA 2023
Gallery photos
Reviews overview
4.3115 ratings in total
5
71
4
27
3
7
2
2
1
8
96%
85%
What’s it like working at IGT Solutions?
AI summary of recent reviews
IGT Solutions offers a notably positive work environment characterised by strong team dynamics and a supportive, diverse culture. Employees appreciate the above-average salary compared to other BPO companies, along with valuable career development opportunities and guidance from experienced colleagues. The company's multinational environment and collaborative atmosphere are frequently highlighted as key strengths.
However, employees face some challenges, including managing high workload expectations and meeting KPIs. The process for leave management can be complicated, and some employees note that management communication could be more consistent. There are also observations about the benefits package, with some suggesting room for improvement, particularly during the probation period.
Recent reviews
1.0
Process Associate
Dec 2025Subang Jaya SelangorLess than 1 year in the role, former employee
Great salary, terrible management
The good thingsThe salary is relatively high considering the simple job scope
The challenges1. It’s hard to take annual leave even when you really need it, as colleagues must compete for approval and is granted on a first-come, first-served basis.
2. Medical leave is frequently questioned and will be reported to HR when it is taken next to an off day.
3. Decisions tend to shift based on business needs rather than employee welfare.
4. The assistant manager gaslights staff, talks badly about others during 1:1 meetings, and changes their words depending on who they’re talking to.
5. No bonus and AWS.
6. Insurance benefits are restricted until probation is completed, and probation may be intentionally extended.
7. There are KPI incentives, but the conditions are absurd.
8. There are many more reasons not to work here, but I will stop here.
3.0
Process Associate
Dec 2025Bandar Malaysia Kuala LumpurLess than 1 year in the role, former employee
Overall the company is fine but certain project not good
The good thingsYoung team and modern work style
The challengesProject unstable and the team are lack of manpower and management person
1.0
Process Associate
Aug 2025Kuala Selangor Selangor1 to 2 years in the role, former employee
You can experience Unorganized company.
The good thingsSlightly higher salary compared to other BPO companies.
The challenges• Forced OT assignments without proper consent.
• Preemptive blocking of sick leave (labeled as “pattern”).
• Delayed processing of final salary and unused leave payout after resignation.
• Late notification of visa cancellation, creating risk of overstay.
• HR department lacks communication and often shifts responsibility.
• Unfair dismissal and violation of due process.
• Non-transparent internal communication and unilateral decision-making.
• No real intention to resolve issues once they arise.
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