Atain
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    Atain
    (115 reviews)
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    Company Reviews

    Working at Atain

    4.3115 ratings in total
    5
    71
    4
    27
    3
    7
    2
    2
    1
    8
    96%
    Rate salary as high or average
    85%
    Employees recommend this employer to friends
    Work/Life balance
    4.3(114 ratings)
    Career development
    4.4(114 ratings)
    Benefits & perks
    4.1(114 ratings)
    Management
    3.9(114 ratings)
    Working environment
    4.4(114 ratings)
    Diversity & equal opportunity
    3.2(6 ratings)
    Ratings for Atain are shared as-is from employees in line with our community guidelines

    reviews

    Showing 87 reviews for Petaling Selangor
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    1.0
    Process Associate
    Dec 2025
    Subang Jaya SelangorLess than 1 year in the role, former employee
    Great salary, terrible management
    The good thingsThe salary is relatively high considering the simple job scope
    The challenges1. It’s hard to take annual leave even when you really need it, as colleagues must compete for approval and is granted on a first-come, first-served basis. 2. Medical leave is frequently questioned and will be reported to HR when it is taken next to an off day. 3. Decisions tend to shift based on business needs rather than employee welfare. 4. The assistant manager gaslights staff, talks badly about others during 1:1 meetings, and changes their words depending on who they’re talking to. 5. No bonus and AWS. 6. Insurance benefits are restricted until probation is completed, and probation may be intentionally extended. 7. There are KPI incentives, but the conditions are absurd. 8. There are many more reasons not to work here, but I will stop here.
    5 people found this helpful
    5.0
    Process Associate
    Apr 2025
    Subang Jaya Selangor1 to 2 years in the role, current employee
    Japanese Speaking Agent and its improved every time.
    The good thingsEven I have troubled on having visa as an expat, The HR keep me in contact
    The challengesThe shifts hours alignment. Yes the managements are working on the shifts hours however, it seems not aligned well and made confused the team.
    3.0
    Customer Service Representative
    Jan 2025
    Shah Alam SelangorLess than 1 year in the role, former employee
    overall okey, recommended if looking for higher salary
    The good thingsAbove average compared with other BPO company
    The challengesno benefit, many restrictiono on take leave
    4.0
    Assistant Manager
    May 2024
    Subang Jaya Selangor5 to 6 years in the role, current employee
    Good working company with career expand opportunities
    The good thingsAt IGT Solutions, career growth isn't just encouraged – it's nurtured. Through robust training, internal mobility opportunities, and supportive leadership, I've experienced firsthand how the company invests in its employees' professional development. From skill-building workshops to mentorship programs, IGT Solutions provides the resources and guidance needed to excel and advance within the organization.
    The challengesYou need to have a open hearts to accept new things in the company
    3.0
    Process Associate
    Feb 2024
    Subang Jaya SelangorLess than 1 year in the role, current employee
    Good place to work to gain experience
    The good thingsEveryone will be very encouraging and supportive
    The challengesNot much benefits and below average salary
    4.0
    Quality analyst
    Jun 2023
    Puchong Selangor3 to 4 years in the role, current employee
    Good Environment and career development
    The good thingsGood environment and career development are the benefits i got from working here
    The challengesBasic work challenges
    5.0
    Customer service
    Jun 2023
    Subang Jaya Selangor3 to 4 years in the role, former employee
    Diversity of working in an international company
    The good thingsI enjoyed working here the most is regarding to their diversity in people. The company has a lot of people from any country in the world working towards the same goal. The cooperation given to me during my time was spectacular.
    The challengesLanguage barrier sometimes happened
    4.0
    Customer service
    Jun 2023
    Shah Alam Selangor3 to 4 years in the role, former employee
    Vast opportunity for career growth
    The good thingsMulti national, dynamic working culture
    The challengesWork life balance. Overloaded with tasks at time.
    5.0
    CS
    Jun 2023
    Damansara Selangor3 to 4 years in the role, current employee
    Healthy positive environment
    The good thingsEnjoy working here because of the positive environment and surrounding.
    The challengesKPI but it push me to my fullest
    5.0
    Customer service
    Jun 2023
    Subang Jaya Selangor3 to 4 years in the role, former employee
    Very interesting, good environment
    The good thingsWork culture, many good friends, clear objective and positive environment
    The challengesI like the challenges because it make me know what is my weakness and make improvement to my self
    5.0
    Customer services
    Jun 2023
    Shah Alam Selangor1 to 2 years in the role, current employee
    Excellent Company To Work With
    The good thingsGood working environment for new fresh graduates & good team mate. Team leader and trainer all nice people
    The challengesJust the basic work challenges
    5.0
    Customer associate
    Jun 2023
    Shah Alam Selangor1 to 2 years in the role, former employee
    Was a great experience and environment
    The good thingsThere is a lot of new things can be learned. Workers here are very helpful and environment is super fun
    The challengesYes.. I enjoy working there because of the good environment and having a good group and staff
    5.0
    Process Associate
    Jun 2023
    Subang Jaya Selangor1 to 2 years in the role, former employee
    Good exposure and work in fast-paced environment.
    The good thingsI have gained a lot of experience, knowledge, and exposure throughout my time here
    The challengesRestricted time for work, and excessive workload in the company that might be give me some challenges to face and adapt.
    4.0
    CS
    Jun 2023
    Petaling Jaya SelangorLess than 1 year in the role, current employee
    Fast-Pace Environment
    The good thingsMajority of the employees are friendly and efficient since they are always in thirst of knowledge and improvement.
    The challengesAs a fresh students, I was having a hard time in following their pace in work. Furthermore, the transition from a students to a workers is in huge difference in terms of responsibilities and time management.
    4.0
    Customer service executive
    May 2023
    Shah Alam Selangor1 to 2 years in the role, current employee
    challenging and you need to be prepared always.
    The good thingsI learn a lot of things and all of my team leaders really give us great guidance on how to handle certain issues when it comes to passenger and others. Overall, the working environment here is very good. The location is very strategic compares to others and there is always another project coming up and you can always give it a shot!
    The challengesin terms of the salary, they might need to reconsider again as most of the staff here work very hard and they supposed to get what they deserve.
    4.0
    Customer services
    May 2023
    Subang Jaya Selangor3 to 4 years in the role, former employee
    Overall, it can be considered as well and fine company.
    The good thingsFun and casual environment. Easy to cope with the surrounding even there is mixed culture in the company. Suggested to those who would love to try to work at mixed culture environment.
    The challengesNot much actually. Just like a normal company. Maybe a bit on those who aren't familiar with working on shift hours.
    5.0
    Customer service
    May 2023
    Ara Damansara SelangorLess than 1 year in the role, current employee
    first experience in customer service
    The good thingsgood training, and always give training to employee.
    The challengesmulti task ,learn to be punctual and learns how to handle different types of customer
    5.0
    HR executive
    May 2023
    Shah Alam Selangor1 to 2 years in the role, current employee
    Cheerful working environment
    The good thingsAwesome colleagues gained a lot of experience and knowledge from seniors. Boss is the best; the company is quite flexible. Company is made up of mostly young, energetic and charismatic employees which is good for fresh graduates.
    The challengesThe workload can be overwhelming at times. Sourcing for candidates can sometimes be very challenging. the company can improve on the benefits/ perks since the company does not even cover for medical treatment.
    4.0
    Customer Services
    May 2023
    Shah Alam Selangor3 to 4 years in the role, current employee
    Awesome career progression
    The good thingsCareer progression and exposure on reporting skills, analytical skills, management etc. Here you work hard, and they will reward you for that. You can earn the deserved recognition from the direct superior.
    The challengesThe salary range is average or a little more into low compared to other company.
    4.0
    Customer services
    May 2023
    Petaling Jaya Selangor3 to 4 years in the role, current employee
    Recommended for people with no commitment.
    The good thingsGood experience for beginner on customer service. Had the best team leader.
    The challengesMade one mistake, and whole allowance was deducted.
    4.0
    Customer services
    May 2023
    Ara Damansara Selangor1 to 2 years in the role, current employee
    Had chances to handle different type of customers
    The good thingsHigh chance to handle variety customer like disruptive and understanding about telco terms and conditions.
    The challengesDid not have standard strategic of service level agreement of solution as per promise with customer
    4.0
    Customer services
    May 2023
    Ara Damansara Selangor1 to 2 years in the role, current employee
    Good working place and good to gain experience before going further
    The good thingsThe salary suits the task given.
    The challengesNeed to control emotional customers.
    5.0
    Customer service
    May 2023
    Subang Jaya Selangor3 to 4 years in the role, current employee
    Good place to start for a beginner.
    The good thingsThis place gives you a good heads up on what to expect in a call centre industry. It gives you a crash course on how to manage your life in a call centre industry.
    The challengesThe training is not comprehensive, you will suddenly be thrown in the mix with less than a basic knowledge of your job. You will have to be a quick learner or left behind. And mostly, it is hard to build a career here because most of the openings are for short term contract.
    4.0
    Customer services
    May 2023
    Shah Alam Selangor3 to 4 years in the role, former employee
    Good company and supportive manager
    The good thingsSupporting working environment. Flexible working hour.
    The challengesUnique customer enquiries and verity of complaints.
    4.0
    Customer services
    May 2023
    Ara Damansara Selangor1 to 2 years in the role, current employee
    Working here is having fun
    The good thingsGood Colleagues and bosses! Happy working here
    The challengesWorking is always challenging but it is the same as the other companies.
    4.0
    Customer service
    May 2023
    Petaling Jaya SelangorLess than 1 year in the role, current employee
    Nice colleague for team work
    The good thingsNice colleague form everywhere, good teamwork
    The challengesSo far so good, people here are helpful to overcome challenge
    5.0
    Team leader
    May 2023
    Shah Alam Selangor3 to 4 years in the role, current employee
    Good experience to get promoted.
    The good thingsI entered this company after I graduated my university. Through agent experience, I have promoted to "Team leader" position only 2 years.
    The challengesI have highly potential and motivation. Until I found new opportunity I continue to act more professionally.
    5.0
    Customer services
    May 2023
    Ara Damansara Selangor3 to 4 years in the role, current employee
    Opportunity to grow your career.
    The good thingsThere are many opportunities to grow your career at Startek. 1) variety of projects and teams you can join 2) quick promotion 3) a lot of younger generations are working here
    The challengesSince you are required to be initiative, you may feel it's a bit challenging to handle your tasks unless you can't enjoy them.
    4.0
    Customer service executive
    May 2023
    Shah Alam Selangor3 to 4 years in the role, current employee
    Great and friendly environment
    The good thingsSeniors are taking time explaining, supporting, and mentoring me. I really appreciate how they listened to my concerns and validated me, and I appreciate seniors’ clear and actionable goals for newcomers like me. I felt well-supported in my role to achieve my target.
    The challengesSchedule inflexibility is one of my concerns but make sure you have communicated well with your supports, and they will find the best solution to help you.
    5.0
    Customer service executive
    May 2023
    Subang Jaya SelangorLess than 1 year in the role, current employee
    Salary always pays on time.
    The good thingsIn my experience, most of the local company having a big issue which is the salary can’t pay on time. When I was a new hire in this company I’m also worry about these issues, but after half of a year the company give us, a confidence is only pay salary early no overdue the pay day.
    The challengesYou need to have a good communication skill and language skill. More language you knew your salary will be higher. And also, you need to have some basic computers skill.
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