IGT Solutions
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    IGT Solutions
    (115 reviews)
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    Company Reviews

    Working at IGT Solutions

    4.3115 ratings in total
    5
    71
    4
    27
    3
    7
    2
    2
    1
    8
    96%
    Rate salary as high or average
    85%
    Employees recommend this employer to friends
    Work/Life balance
    4.3(114 ratings)
    Career development
    4.4(114 ratings)
    Benefits & perks
    4.1(114 ratings)
    Management
    3.9(114 ratings)
    Working environment
    4.4(114 ratings)
    Diversity & equal opportunity
    3.2(6 ratings)
    Ratings for IGT Solutions are shared as-is from employees in line with our community guidelines

    Reviews

    Showing 115 reviews sorted by most recent
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    1.0
    Process Associate
    Dec 2025
    Subang Jaya SelangorLess than 1 year in the role, former employee
    Great salary, terrible management
    The good thingsThe salary is relatively high considering the simple job scope
    The challenges1. It’s hard to take annual leave even when you really need it, as colleagues must compete for approval and is granted on a first-come, first-served basis. 2. Medical leave is frequently questioned and will be reported to HR when it is taken next to an off day. 3. Decisions tend to shift based on business needs rather than employee welfare. 4. The assistant manager gaslights staff, talks badly about others during 1:1 meetings, and changes their words depending on who they’re talking to. 5. No bonus and AWS. 6. Insurance benefits are restricted until probation is completed, and probation may be intentionally extended. 7. There are KPI incentives, but the conditions are absurd. 8. There are many more reasons not to work here, but I will stop here.
    4 people found this helpful
    3.0
    Process Associate
    Dec 2025
    Bandar Malaysia Kuala LumpurLess than 1 year in the role, former employee
    Overall the company is fine but certain project not good
    The good thingsYoung team and modern work style
    The challengesProject unstable and the team are lack of manpower and management person
    1 person found this helpful
    1.0
    Process Associate
    Aug 2025
    Kuala Selangor Selangor1 to 2 years in the role, former employee
    You can experience Unorganized company.
    The good thingsSlightly higher salary compared to other BPO companies.
    The challenges• Forced OT assignments without proper consent. • Preemptive blocking of sick leave (labeled as “pattern”). • Delayed processing of final salary and unused leave payout after resignation. • Late notification of visa cancellation, creating risk of overstay. • HR department lacks communication and often shifts responsibility. • Unfair dismissal and violation of due process. • Non-transparent internal communication and unilateral decision-making. • No real intention to resolve issues once they arise.
    4 people found this helpful
    5.0
    Process Associate
    Apr 2025
    Subang Jaya Selangor1 to 2 years in the role, current employee
    Japanese Speaking Agent and its improved every time.
    The good thingsEven I have troubled on having visa as an expat, The HR keep me in contact
    The challengesThe shifts hours alignment. Yes the managements are working on the shifts hours however, it seems not aligned well and made confused the team.
    3.0
    Customer Service Representative
    Jan 2025
    Shah Alam SelangorLess than 1 year in the role, former employee
    overall okey, recommended if looking for higher salary
    The good thingsAbove average compared with other BPO company
    The challengesno benefit, many restrictiono on take leave
    4.0
    Assistant Manager
    May 2024
    Subang Jaya Selangor5 to 6 years in the role, current employee
    Good working company with career expand opportunities
    The good thingsAt IGT Solutions, career growth isn't just encouraged – it's nurtured. Through robust training, internal mobility opportunities, and supportive leadership, I've experienced firsthand how the company invests in its employees' professional development. From skill-building workshops to mentorship programs, IGT Solutions provides the resources and guidance needed to excel and advance within the organization.
    The challengesYou need to have a open hearts to accept new things in the company
    3.0
    Process Associate
    Feb 2024
    Subang Jaya SelangorLess than 1 year in the role, current employee
    Good place to work to gain experience
    The good thingsEveryone will be very encouraging and supportive
    The challengesNot much benefits and below average salary
    5.0
    Call agent
    Jun 2023
    Such a good working experience and willing to learn more about this work
    The good thingsIts a positive workplace & Positive values Then Flexibility
    The challengesStaying engaged and motivated. Motivation in the workplace is one of the biggest challenges and roadblocks to productivity.
    3.0
    Customer service associate
    Jun 2023
    Less than 1 year in the role, former employee
    Regret that I joined
    The good thingsHave great coworkers with salary benefit.
    The challengesHard to get responses from management team.
    2 people found this helpful
    5.0
    Customer service
    Jun 2023
    more flexible easy to work here
    The good thingsOverall are good. Cheerful team leader and friendly team members to work together. We build good teamwork.
    The challengesDifficult to find parking and less choice of restaurants nearby.
    4.0
    Call agent
    Jun 2023
    Work Life Balance & Great Place to Work
    The good thingsGood working Culture, good career opportunities
    The challengesLet’s have more fun engagement and celebration activities
    4.0
    Customer service
    Jun 2023
    enthusiasm when doing work
    The good thingsgood mood, good co-workers, cooperate, help, try to finish the job well
    The challengesnope. i like working here
    5.0
    Assistance manager
    Jun 2023
    Fun Place to work, Highly recommended
    The good thingsCompany located very convenient and fun workplace to work in. Super recommended.
    The challengesStressful sometimes but all is great
    5.0
    Analyst
    Jun 2023
    Highly competitive and good platform to perform
    The good thingsTeamwork, interpersonal skills, good exposure and knowledge
    The challengesOvercome stress and working under tight KPI timing
    5.0
    Process associate
    Jun 2023
    A good place to gain experience at fast pace
    The good thingsAble to learn thing at a fast pace with the guidance of seniors
    The challengesMust be able to manage time well as it will difficult to get work/life balance
    5.0
    Customer service
    Jun 2023
    Good and get some knowledge
    The good thingsI can be careful with the other situations
    The challengesnone everything is great
    5.0
    Customer service
    Jun 2023
    Great place to gain various and lot experiences
    The good thingsHigh salary for entry/fresh level. Gain a lot of experience as we will face various type of engagement.
    The challengesChallenge is high workload however still manageable. Recommended to people who are very workaholics.
    5.0
    Customer service
    Jun 2023
    it was great, fun and memorable
    The good thingsSupportive working environtment - Fun, family environtment - Work life balance
    The challengesworking on a tight schedule, however, I am able to handle the challenges.
    5.0
    Customer service
    Jun 2023
    Work flexibility and happy environment
    The good thingsWorking flexible hours with positive environment and surroundings.
    The challengesNone. Enjoy working here
    5.0
    Manager
    Jun 2023
    current employee
    Outstanding Career Path Growth
    The good thingsOutstanding Career Path Growth with very experience seniors and passionate to guide you through the issues/ problems
    The challengesWork challenges sometimes but people are helpful
    4.0
    Quality analyst
    Jun 2023
    Puchong Selangor3 to 4 years in the role, current employee
    Good Environment and career development
    The good thingsGood environment and career development are the benefits i got from working here
    The challengesBasic work challenges
    4.0
    Customer service
    Jun 2023
    hardworking, working with team
    The good thingsteamwork supporting line on major issue
    The challengeson working challenges are no issues
    5.0
    Process Associate
    Jun 2023
    An excellent opportunity for corporate culture and exposure
    The good thingsA company with an engaging culture that cares for employee well-being. Wide variety of benefits and opportunities for growth.
    The challengesAdjusting to company norms can be a challenge. Fair amount of proactive work needed to keep up.
    5.0
    Customer service
    Jun 2023
    Subang Jaya Selangor3 to 4 years in the role, former employee
    Diversity of working in an international company
    The good thingsI enjoyed working here the most is regarding to their diversity in people. The company has a lot of people from any country in the world working towards the same goal. The cooperation given to me during my time was spectacular.
    The challengesLanguage barrier sometimes happened
    4.0
    Customer service
    Jun 2023
    Shah Alam Selangor3 to 4 years in the role, former employee
    Vast opportunity for career growth
    The good thingsMulti national, dynamic working culture
    The challengesWork life balance. Overloaded with tasks at time.
    5.0
    CS
    Jun 2023
    Damansara Selangor3 to 4 years in the role, current employee
    Healthy positive environment
    The good thingsEnjoy working here because of the positive environment and surrounding.
    The challengesKPI but it push me to my fullest
    5.0
    Customer service
    Jun 2023
    Subang Jaya Selangor3 to 4 years in the role, former employee
    Very interesting, good environment
    The good thingsWork culture, many good friends, clear objective and positive environment
    The challengesI like the challenges because it make me know what is my weakness and make improvement to my self
    5.0
    Customer services
    Jun 2023
    Shah Alam Selangor1 to 2 years in the role, current employee
    Excellent Company To Work With
    The good thingsGood working environment for new fresh graduates & good team mate. Team leader and trainer all nice people
    The challengesJust the basic work challenges
    5.0
    Process Associate
    Jun 2023
    Bangsar Kuala Lumpur3 to 4 years in the role, current employee
    Good working environment
    The good thingsGreat teamwork and never turning down the other colleague. Positive environment to work in
    The challengesSometimes work came at the very last minute but it all good and no rush
    5.0
    Customer associate
    Jun 2023
    Shah Alam Selangor1 to 2 years in the role, former employee
    Was a great experience and environment
    The good thingsThere is a lot of new things can be learned. Workers here are very helpful and environment is super fun
    The challengesYes.. I enjoy working there because of the good environment and having a good group and staff
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    Reviews by location
    Kuala LumpurKuala Selangor District SelangorPetaling Selangor