The job and the team are great, but it's difficult when you have emotional bosses who lack empathyThe good things-Good Teammates
-Casual outfits
-2 Times Bonus a year
-Opportunities to learn about different department and their roles.
The challenges-Leadership from managers lacks consistency in accountability, empathy, and professionalism
-Manpower issues during shifts are often blamed on the team instead of being properly managed, even though the shifts were assigned by the manager.
-Career growth and salary increments are communicated as 'performance-based', but in practice can feel inconsistent
-Favoritism appears to influence recognition and opportunities within the team
-Employee well-being (e.g., Transportation/Medical/ Annual leaves) is not always handled with appropriate consideration and empathy, and no, they do not value work-life balance.
-The only team that has a mandatory 'English Day' 3 times a week, and the seat arrangement is shuffled every few months.