Employees at Otis Elevator value the learning opportunities available, as they can gain exposure to various elevator models and specifications from experienced colleagues. The company allows employees to enhance their technical and customer service skills through diverse situations. Some employees have had the opportunity to work under good managers, and they appreciate the ability to coordinate with people across the organisation.
However, there are potential challenges, such as the need to work independently and face demanding customer situations, particularly in project management roles. Achieving a good work-life balance can be difficult for some roles. There are indications of office politics and silo mentalities between different functions, which can hinder synergy and cooperation. Additionally, some employees feel that internal processes involve too much bureaucracy, which can cause delays in completing work.