handling non-voice enquiries
handling non-voice enquiries
26d ago
26d ago
Red Contact
(14 reviews)
Company Profile
Company overview
Website
Company size
51-100
Primary location
IOI Boulevard, Jalan Kenari 5, Bandar Puchong Jaya
redCONTACT Sdn. Bhd. was incorporated in 2016 with its Headquarters based in IOI Boulevard, Puchong as a wholly owned subsidiary or red ONE Network Sdn. Bhd. which is the pioneer and market leader in cost saving communication services. The parent company were the only postpaid Mobile Virtual Network Operator (MVNO) riding on Celcom Axiata’s superior mobile network infrastructure.red ONE Network Sdn. Bhd. Structured a new ownership and senior management team in early 2012, and they grew at a remarkable rate. In early 2013 they introduced a new product brand – redONE – to create a fresh and distinct identity for themselves. A brand that stands for transparency, simplicity, and a commitment to ever-lower prices.With these key principles as foundation, it diversified its telecommunications business into the BPO industry by holding those values and desire to become the choice for Business Process Outsourcing by companies whom has what it takes to deliver delightful customer experience with cheaper cost in any type of economic climate.AWARDSME 100 For Year 2020
Jobs at Red Contact
Based on your search activityOur mission statement
To make savings for our clients (YOU) and to create huge job opportunities
Awards and accreditations
SME100 AWARDS 2020
Gallery photos
Reviews overview
4.614 ratings in total
5
11
4
2
3
0
2
0
1
1
100%
93%
What’s it like working at Red Contact?
AI summary of recent reviews
Employees at Red Contact appreciate the supportive environment fostered by understanding and helpful team leaders, managers, and colleagues. The company provides opportunities for growth, allowing employees to enhance their skills, particularly in customer service. Management is praised for being understanding, supportive, and creating a positive work environment. Employees also value the flexibility offered by Red Contact, enabling a good work-life balance.
However, some potential challenges include handling customer interactions, which can be demanding at times. Additionally, the rotation of shifts can be a challenge for some employees. Employees may also need to multitask and maintain focus on their job responsibilities.
Recent reviews
4.0
Customer Service Executive
Feb 2025Puchong Selangor1 to 2 years in the role, former employee
Good place to earn experience as a customer service representative. Taught you a lot about being more understanding on customers’ needs and perspective, having problem solving skills along the way~
The good thingsI liked the positive environment (excepts customers) and also everyone who worked here was just so supportive especially the team leaders regardless you’re from diff team whatsoever
The challengesI would rather not say since I alrdy mentioned to HR why I resigned 😂 it’s pretty sad to leave such a good workplace
5.0
HR & admin
Aug 20223 to 4 years in the role, former employee
Overall Good and okay
The good thingsThe boss is very understanding and I love the work environment
The challengesI can say no challenges
4.0
Customer service
Apr 2022Puchong SelangorLess than 1 year in the role, former employee
know to handle with a stress
The good thingsThe great management , for me okay
The challengesStress to handle with customer.
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