(49 reviews)

Company Profile

Company overview

Industry

Hotel & Accommodation Services

Company size

101-1,000

Primary location

11 Jalan Sultan Ismail, Kuala Lumpur, 50250 Kuala Lumpur, Malaysia

A welcome retreat within the heart of Kuala Lumpur!Start your day with a sumptuous breakfast at the Lemon Garden all-day dining. Satisfied, head out to the trendy mercantile and fashion centres in the Golden Triangle. After some quick shopping, you crave the melange of the aromatic spices of Malaysian cuisine. Satisfy your hunger with our lunch menu, where our talented team of chefs prepares an array of local and international dishes. A genuinely Malaysian experience that you can't miss!Spend the rest of the day walking off your indulgent lunch. Absorb the sights and sounds of Kuala Lumpur while you explore its attraction sites with your family. From Petrosains to KL Tower's Sky Deck, there is something for everyone to enjoy. Alternatively, venture to the nearest premium shopping centres—Pavilion Mall, KLCC, and The Linc KL—and indulge in an exceptional shopping experience. You marvel at how fascinating it is to see this city's old juxtaposed with ultra-modern architecture as the sun sets on a day full of new experiences and energizes by the possibilities of the night ahead. At Shangri-La's renowned Shang Palace, enjoy a traditional Cantonese feast that will leave you satisfied and ready to unwind at Arthur's Bar and Grill with signature cocktails and fine wines. With one last look at the sparkling towers, you draw the curtains and retreat behind lush covers to prepare for tomorrow's adventures. Enjoy your enchanting dreams with compliments from Shangri-La Kuala Lumpur.

Jobs at Shangri-La Group

Based on your search activity

Customer Service Executive (Cantonese & Mandarin Speaker)

at Shangri-La Shared Services Sdn. Bhd.

Kuala Lumpur

Do you want to be part of a business that creates colorful joys of life and happy memories? Imagine complimentary stays at 5-star properties...

classification: Call Centre & Customer ServiceCall Centre & Customer Service

2d ago

Lead, Workforce Planning & Resources Optimization Analyst (WFM)

at Shangri-La Shared Services Sdn. Bhd.

Kuala Lumpur

The lead responsible for leading demand forecasting and capacity planning, overseeing the WFM analyst team, and ensuring effective staffing strategies

classification: Hospitality & TourismHospitality & Tourism

25d ago

Gallery photos

See all photos

Reviews overview

4.549 ratings in total

5

30

4

14

3

5

2

0

1

0

91%

Rate salary as high or average

94%

Employees recommend this employer to friends

What’s it like working at Shangri-La Group?

AI summary of recent reviews

Employees at Shangri-La Group appreciate the friendly and supportive colleagues who work well as a team and are willing to help and teach one another. The company provides excellent training and development opportunities across various areas, making it an ideal place to gain experience in the hospitality industry. Management is generally caring and respectful towards staff, and the work environment is described as professional and enjoyable. Employees also value the benefits and perks, including good staff meals, timely salary payments, and fun activities such as yoga and themed events.

However, there are some potential challenges to consider. Working hours can be long, particularly during peak seasons and large events, with shift work and back-to-back shifts being common. The workload can be demanding, requiring staff to multitask and work efficiently during busy periods. Work/life balance may be challenging due to shift patterns and extended hours, and leave requests are not always easily approved. Additionally, the role can be physically demanding, involving carrying heavy items and considerable walking throughout the property.

Recent reviews

5.0

Banquet Server

Aug 2025

Kuala Lumpur City Centre Kuala Lumpur3 to 4 years in the role, current employee

A good place to gain experience

The good thingsGood environment, friendly staff, happy work environment, good salary

The challengesChallenge in timing while big event

5.0

Exeutive

Jun 2025

Penang Island Penang1 to 2 years in the role, current employee

Fast paced 5 star hotel with perks and benefitsGood exposure for new people/employee (I am a fresh graduate btw) that wants to dive into hotel management as this is a 5 star hotel. A lot of standards, procedure and compliance to adhere to but overall that is why it is 5 star. All colleagues are very friendly and approachable but must be able to understand their body language. Super fast paced but comes either great work satisfaction. Super great benefits given to staff but wishing for more. Fast paced means high stress. Working late hours frequently, HR is not easy, little things also staff will come looking for you and they want it to be done now. On top of that, need to balance on HR tasks on such little time.

4.0

Sous Chef

Dec 2023

Penang Island Penang3 to 4 years in the role, current employee

As a chef with 20 years of experience, I have honed my culinary skills, navigated diverse culinary landscapes, and remain committed to continuous improvement for the success of the kitchen and the delight of our patrons.

The good things Open to Growth: "I am open to new experiences and opportunities for growth, both personally and professionally." Culinary Exploration: "Exploring diverse cuisines enriches my culinary skills and broadens my creativity in the kitchen." Global Inspiration: "Traveling abroad provides me with fresh inspiration, allowing me to infuse new flavors and techniques into my culinary repertoire." Building Connections: "I am excited to build connections with chefs and food enthusiasts from around the world, fostering collaboration and shared learning." Documenting Success: "Documenting my culinary journey allows me to reflect on my successes, learn from challenges, and share my experiences with others." Balancing Tradition and Innovation: "I embrace the balance between my traditional culinary roots and the innovative ideas I encounter, creating a unique and exciting culinary style." Family Enrichment: "Involving my family in this adventure enriches their lives with cultural diversity, creating lasting memories and valuable learning experiences." Positive Impact: "Through my culinary exploration, I have the potential to positively impact the culinary world and contribute to the global food community." Adaptability: "I approach challenges with adaptability, turning them into opportunities for learning and growth." Creating a Legacy: "My culinary journey is not only for personal fulfillment but also for the legacy I create for my children, inspiring them to pursue their passions."

The challenges Certainly, Chef. One challenge I've been working through is [describe the challenge briefly]. I've been exploring potential solutions and would appreciate your guidance on how to best address this issue. I appreciate the existing workflow, but I believe there might be opportunities for improvement. Specifically, [mention specific areas], and I've been thinking about ways we could enhance efficiency. I'd love to discuss these ideas with the team. Overall, I think our team works well together. However, I've noticed [mention specific observations]. I believe addressing these issues could contribute to a more positive and efficient work environment. I'd be happy to discuss potential solutions or strategies with you." I'm committed to continually improving my skills and contributing to the success of the kitchen. One of my goals is [mention a specific goal, such as learning a new technique or taking on more responsibilities]. I believe achieving this goal could positively impact our team by [explain the potential benefits]. I'd appreciate any support or guidance you can provide.

Ratings for Shangri-La Group are shared as-is from employees in line with our community guidelines

See all reviews

Other companies in this industry

Holiday Villa Johor Bahru City CentreSummer Bay Lang Island ResortTribute PortfolioNew World SuitesJSK Group of Companies

View all

Find out more about working at Shangri-La Group. Read company reviews from real employees, explore salaries and life and culture; and view all open jobs.

This profile contains information from job postings, company websites, third-party databases and AI-generated content. Information may be incomplete or outdated. View our Company Profiles Terms.