Shangri-La Group
Write a review
    Shangri-La Group
    (49 reviews)
    Write a review
    Write a review

    Company Reviews

    Working at Shangri-La Group

    4.549 ratings in total
    5
    30
    4
    14
    3
    5
    2
    0
    1
    0
    91%
    Rate salary as high or average
    94%
    Employees recommend this employer to friends
    Work/Life balance
    3.7(48 ratings)
    Career development
    4.4(48 ratings)
    Benefits & perks
    4.1(48 ratings)
    Management
    3.8(48 ratings)
    Working environment
    4.3(48 ratings)
    Diversity & equal opportunity
    4.0(2 ratings)
    Ratings for Shangri-La Group are shared as-is from employees in line with our community guidelines

    Reviews

    Showing 49 reviews sorted by most recent
    Sort by
    most recent
    5.0
    Banquet Server
    Aug 2025
    Kuala Lumpur City Centre Kuala Lumpur3 to 4 years in the role, current employee
    A good place to gain experience
    The good thingsGood environment, friendly staff, happy work environment, good salary
    The challengesChallenge in timing while big event
    5.0
    Exeutive
    Jun 2025
    Penang Island Penang1 to 2 years in the role, current employee
    Fast paced 5 star hotel with perks and benefitsGood exposure for new people/employee (I am a fresh graduate btw) that wants to dive into hotel management as this is a 5 star hotel. A lot of standards, procedure and compliance to adhere to but overall that is why it is 5 star. All colleagues are very friendly and approachable but must be able to understand their body language. Super fast paced but comes either great work satisfaction. Super great benefits given to staff but wishing for more. Fast paced means high stress. Working late hours frequently, HR is not easy, little things also staff will come looking for you and they want it to be done now. On top of that, need to balance on HR tasks on such little time.
    4.0
    Sous Chef
    Dec 2023
    Penang Island Penang3 to 4 years in the role, current employee
    As a chef with 20 years of experience, I have honed my culinary skills, navigated diverse culinary landscapes, and remain committed to continuous improvement for the success of the kitchen and the delight of our patrons.
    The good things Open to Growth: "I am open to new experiences and opportunities for growth, both personally and professionally." Culinary Exploration: "Exploring diverse cuisines enriches my culinary skills and broadens my creativity in the kitchen." Global Inspiration: "Traveling abroad provides me with fresh inspiration, allowing me to infuse new flavors and techniques into my culinary repertoire." Building Connections: "I am excited to build connections with chefs and food enthusiasts from around the world, fostering collaboration and shared learning." Documenting Success: "Documenting my culinary journey allows me to reflect on my successes, learn from challenges, and share my experiences with others." Balancing Tradition and Innovation: "I embrace the balance between my traditional culinary roots and the innovative ideas I encounter, creating a unique and exciting culinary style." Family Enrichment: "Involving my family in this adventure enriches their lives with cultural diversity, creating lasting memories and valuable learning experiences." Positive Impact: "Through my culinary exploration, I have the potential to positively impact the culinary world and contribute to the global food community." Adaptability: "I approach challenges with adaptability, turning them into opportunities for learning and growth." Creating a Legacy: "My culinary journey is not only for personal fulfillment but also for the legacy I create for my children, inspiring them to pursue their passions."
    The challenges Certainly, Chef. One challenge I've been working through is [describe the challenge briefly]. I've been exploring potential solutions and would appreciate your guidance on how to best address this issue. I appreciate the existing workflow, but I believe there might be opportunities for improvement. Specifically, [mention specific areas], and I've been thinking about ways we could enhance efficiency. I'd love to discuss these ideas with the team. Overall, I think our team works well together. However, I've noticed [mention specific observations]. I believe addressing these issues could contribute to a more positive and efficient work environment. I'd be happy to discuss potential solutions or strategies with you." I'm committed to continually improving my skills and contributing to the success of the kitchen. One of my goals is [mention a specific goal, such as learning a new technique or taking on more responsibilities]. I believe achieving this goal could positively impact our team by [explain the potential benefits]. I'd appreciate any support or guidance you can provide.
    4.0
    Customer service executive
    Jan 2023
    Normal and very robotic
    The good thingsThe staff is helpful and willing to assist.
    The challengesThe work environment can be hectic and challenging at times. Leave are not so easily approved.
    2 people found this helpful
    5.0
    Commis 1
    Dec 2022
    Kuala Lumpur1 to 2 years in the role, former employee
    Good experience and new skils
    The good thingsThis hotel is a good for new experience
    The challengesWorking for long hours
    5.0
    Technician
    Aug 2022
    Kuala LumpurLess than 1 year in the role, former employee
    The best working experience in the world
    The good thingsa lot of good things happen
    The challengesno challenges i have faced so far
    4.0
    Intern
    Feb 2021
    Less than 1 year in the role, former employee
    Very good hygiene control
    The good thingsGot place to gain experience in hygiene control
    The challengesThe salary is a bit too little for intern
    5.0
    Safety and Security Director
    Jan 2021
    1 to 2 years in the role, current employee
    Shangri-La is the best hotel and resort
    The good thingsAsian hospitality, caring employer, good benefits, training and development program, security and safety
    The challengesRenovation to improve the guest rooms, experience sales and marketing team to generate more sales revenue to be number 1 hotel
    5.0
    Exe Sous Chef
    Jan 2021
    7 to 8 years in the role, current employee
    outstanding working environment, lots to learn
    The good thingslots of things to learn and deliver,a haven for new joinees, experienced, and professional environment
    The challengeschallenges are always good for learning and gain experience. gets an exposure to learn a lot and deliver
    5.0
    Cost control
    Apr 2020
    5 to 6 years in the role, former employee
    Good place to be growth up as hotel line.
    The good thingsSalary always paid on time, staff meal was good and even environment was good as well.
    The challengesWas always busy, some time working long hour, so much task to be done in daily and even follow up thing more that job scope.
    1 person found this helpful
    5.0
    Duty engineer
    Mar 2020
    7 to 8 years in the role, current employee
    Fasility duty engineer
    The good thingsCareer advancement Very benefit
    The challengesHandle high profile event Top security & regulation
    3.0
    Customer development executive
    Sep 2019
    1 to 2 years in the role, current employee
    Dont expect too much working on call center
    The good thingsThey pay not really worth but I like the gift and award every months. Working is not very stressfull but dont expect too rileks
    The challengesYou have to satisfied with your TL
    1 person found this helpful
    5.0
    Food and beverage captain
    Sep 2019
    5 to 6 years in the role, current employee
    Fantastic experienced
    The good thingsVery friendly colleagues and guests
    The challengesWorking with not responsible people
    5.0
    Admin
    Aug 2019
    1 to 2 years in the role, current employee
    I miss working there.
    The good thingsFriendly colleagues & team leader. Many fun activities like yoga, movies, we can also participate all of them if you want for example Halloween costumes. Even HR are very understanding. But as long as you work really hard, maintain your punctuality & good records, lots of benefit you can enjoy.
    The challengesshift hours, keen to details and up to date with hotels from time to time as hotels always change their process or ways of maintain and attract new guests. Sometimes, new procedure that we need to keep up and we need to be FAST. Type fast, wrap up your call fast BUT efficient.
    5.0
    Service Associate - Human Resources
    Aug 2019
    1 to 2 years in the role, current employee
    A great company to consider as a stepping stone aspect of one's career.
    The good thingsGreat colleagues and environment.
    The challengesManagement has little regard towards subordinates hurdles.
    1 person found this helpful
    5.0
    Bar manager
    Aug 2019
    Bar captain, waitering and cashering
    The good thingsI work all the areas or duties
    The challengesBack to back shift
    4.0
    Customer service
    Jul 2019
    1 to 2 years in the role
    Environment
    The good thingsgreat teams and friendly management
    The challengesshift working hours
    1 person found this helpful
    5.0
    Director of Recreation & Conservation
    Feb 2019
    25 years
    The good thingswork as a team
    The challenges5 stars resort is always a challenge in which is good to improve your skills
    5.0
    Waiter
    Sep 2018
    attend guest needs.. extra mile in service
    The good thingsthe environment is good for work.. company also send us a to trained in many filed.. coffee training, food hygiene, haccp, wine, food pairing, fire life and safety.
    The challengesi would like to advance in my career. move further in this line of work.
    4.0
    Service Leader
    Aug 2018
    Great Place
    The good thingsDefinitely the good place you to start your career with Jen as entry Level for Hotel Industry. Lots of things to learn in many of ways with colleagues as a teamwork.
    The challengesFacing a lot of guests with different character and languages.
    5.0
    Customer sales representative
    Jun 2018
    1 to 2 years in the role, current employee
    Love your job not the company!!
    The good thingsSurround by many supportive colleagues, learn new knowledge everyday, self motivated after completed assist every client daily. Training will be provided when new projects launch. Chances to become super star within 6 months.
    The challengesMultitasking during high peak, must be aware of client needs, need to memorize more informations, closing sales during low peak.
    4.0
    Service Associates - Room Reservation
    Jun 2018
    1 to 2 years in the role, former employee
    Good experience provided by the hotel management
    The good thingsFriendly environment from the higher management. Took good care for all their staffs in terms of accommodation and daily meals. Concern with any issues that occur and will provide a 1 to 1 counseling session with the staff i order to solve the issues/problems.
    The challengesDuring peak sessions such as school holidays and festive sessions will need helps from other departments to assists and will cause staff to work more that their usual working hours.
    3.0
    Bartender
    Jan 2018
    Less than 1 year in the role, former employee
    Working Experience
    The good thingsThe supervisors are very good because they respect their juniors very much.Even though they were strict they were kinda helpful and taught us many new hotel settings.They also did not use any vulgar words or bad languages against the juniors.The way they taught was also very good.
    The challengesCarrying heavy things and materials.Working more than the salary is provided.Too much of walking here and there.
    5.0
    Hostess/supervisor
    Dec 2017
    3 to 4 years in the role, former employee
    Raise your potential
    The good thingsLearn what you didn't learn in school.3R-report, record, resolve. Learn from each other,opportunity, go for extra mile and more.
    The challengesTime arrangement for family.this not mean to all Department in the hotel.
    5.0
    Banquet waiter
    Dec 2017
    Less than 1 year in the role, former employee
    They teach me how to make service and teach me know a type of guest
    The good thingsEnjoy for my work as a partimer for searching my own pocket money
    The challengesMentality must tough, psychically must work it, and the most is must be patiently
    5.0
    Guest Relation Officer
    Nov 2017
    Less than 1 year in the role, former employee
    Good Experience
    The good thingsI enjoy working here because i learn something from the colleagues. They are friendly and willing to teach me. Meanwhile, they do their job responsibly and take it seriously. They maintain a high standard and always enhance guest staying experience!
    The challengesI think intern student should allow to participate in meeting in order to improve serving guest and know-how to handle the problem when we meet the same situation again. Also, manager should treat intern student with fair. I strongly believe all this can be improve easily by managers.
    2 people found this helpful
    4.0
    Service Leader-Income Audit
    Oct 2017
    7 to 8 years in the role, former employee
    A good learning place
    The good thingsEmployer always concern on staff
    The challengeswork / life balance
    1 person found this helpful
    5.0
    Banquet waiter
    Sep 2017
    Less than 1 year in the role, former employee
    Know many people and can learn everything from top floor to upper level.
    The good thingsThe management are good, very kind and the worker get good hospitality from company such as we get triple A food and beverage during work time.
    The challengesLearn everything, be more punctual person and can improve our discipline during work. So I learn something for this part time job before go further with another job.
    1 person found this helpful
    3.0
    Commis chef
    Aug 2017
    1 to 2 years in the role, former employee
    A good place to start
    The good thingsIndulge myself with something new and learning more about 'hotel'
    The challengesTeam work and the management
    4.0
    Security
    Jul 2017
    Less than 1 year in the role, former employee
    Hotel Jen Puteri Harbour concept is about trendy so the worker can wears jeans and be yourself while having conversation with the guest but of course still follow the hotel guideline.
    The good thingsAll the staff are friendly, free spirit and also helpful. If you don't know something there will always someone to back you up. At this work place, everyday is an adventure and hotel will always have event for the staff like sport, charity, appreciation day for hardworking staff so that why i recommend it, just for you guys to experience it.
    The challengesThe challenge is always about how you can adapt at the work place. Well, every work places in the world always the worst boss so its common and just roll with it and it also about how you can handle pressure because even though its not hard, its is also not easy. My advice is you will get stress when you working but in front of a guest, customer or staff just smile.
    Company Reviews published on our site are the views and opinions of their authors and do not represent the views and opinions of Jobstreet or its personnel. Jobstreet does not verify the truth or accuracy of any reviews and does not adopt or endorse any of the comments posted. Jobstreet posts reviews for what they are worth and for informational purposes only to assist candidates to find employment.
    Reviews by location
    Kuala LumpurPenang Island Penang