SMJ Teratai offers a positive work environment characterised by supportive teamwork and good collaboration among colleagues. Employees appreciate the opportunity to gain experience in customer service and value the good working environment, which is particularly noted at headquarters and beneficial for fresh graduates.
However, employees face some challenges including heavy workload and pressure from headquarters that can impact work-life balance. Technical challenges such as system downtime can affect customer service delivery, and there are limited opportunities for career advancement within the organisation.