Sonata-GBW
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    Sonata-GBW
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    Company Reviews

    Working at Sonata-GBW

    3.816 ratings in total
    5
    7
    4
    3
    3
    3
    2
    2
    1
    1
    87%
    Rate salary as high or average
    75%
    Employees recommend this employer to friends
    Work/Life balance
    3.6(16 ratings)
    Career development
    3.4(16 ratings)
    Benefits & perks
    2.6(16 ratings)
    Management
    3.1(16 ratings)
    Working environment
    3.6(16 ratings)
    Diversity & equal opportunity
    3.7(3 ratings)
    Ratings for Sonata-GBW are shared as-is from employees in line with our community guidelines

    Reviews

    Showing 16 reviews sorted by most recent
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    5.0
    Customer Service Executive
    Dec 2025
    Petaling Jaya Selangor2 to 3 years in the role, former employee
    Everyone sees things differently, but I can say the support and training provided were solid.
    The good thingsI’ve been here long enough to see how the system has changed internally and how the team has grown over time. One thing I can say is that this is a good place to learn, grow, and build connections. As long as you stay focused on your responsibilities and deliver what is expected, you will be fine.
    The challengesChasing deadlines is something everyone would mention as a challenge, but honestly, which company doesn’t have deadlines? I see it less as a challenge and more as something that keeps me on my toes and pushes me to stay sharp.
    3.0
    Customer Service Representative (night shift)
    May 2025
    Kelana Jaya SelangorLess than 1 year in the role, former employee
    The job is highly demanding with unrealistic expectations, constant micromanagement, and little support, creating a stressful work environment where mistakes are not tolerated.
    The good thingsThe staff are friendly and helpful. The working environment is relaxed, and they don't restrict your activities as long as you complete your tasks responsibly.
    The challengesThe job is demanding, with high expectations from the start. You're expected to perform well even as a new hire, with little tolerance for mistakes. The workload is heavy, and they micromanage constantly. Despite claims of a "family" environment, the company culture feels stressful and unsupportive
    5.0
    Human Resources Advisor and Office Manager
    Mar 2025
    Petaling Jaya Selangor9 to 10 years in the role, current employee
    Good place to work and start your career. With proper grit and determination, there are career development opportunities.
    The good thingsA good place for you to learn and experience full time employment and in a call center working environment.
    The challengesMany applicants will find it hard to understand the jobscope if they do not read through the company profile and job description listed on the job advertisement.
    1 person found this helpful
    3.0
    Customer service (night shift)
    Sep 2022
    A good place to start
    The good thingsYou don't need to bring back your work. Once you understand the process, everything is a repetitive routine. The salary was paid on time. They also welcome fresh grads.
    The challengesThe training wasn't efficient enough. The trainer requires more training to be honest. The system itself is really slow and they tend to blame your wifi speed instead. Workload + expectation is high. So many turn over in this company as the supervisor doesn't appreciate their staff even after you have done more than others and KPI was set high. Also, it's very hard to communicate with the night shift managers especially working from home. Mental health has to be strong on this one.
    1 person found this helpful
    2.0
    Review Relations Coordinator
    Apr 2022
    Petaling Jaya SelangorLess than 1 year in the role, former employee
    Low pay for Foreign Language Speaker
    The good thingsWorking from home and dont have to go to office.
    The challengesAll they want is numbers numbers. One day numbers are high , you will get very good. One day numbers are low, thats it. Youre out.
    1 person found this helpful
    1.0
    Qc analyst
    Aug 2021
    Less than 1 year in the role, former employee
    Don't waste your time working here
    The good thingsGood colleagues if you meet a good persons.
    The challengesTheir system is very slow, they will blame your connection instead of their system. Never appreciate what you doing. Benefits also not really good. Very bad management team.
    1 person found this helpful
    5.0
    RRC
    Oct 2019
    High Salary for Fresh Grad & Great Colleague
    The good thingsThe good things is in GBW, everyone is like a family, no hierarachy and very friendly. Anyone new will get along quite fast. You will be recognised if you decide to step up. Everyone works well as a team as teamwork is the core value in this company. And most importantly, theu offer high salary for fresh grad.
    The challengesChallenges would be , there will be a lot of things that you need to learn and you need to be fast enoughto catch up. Once you get the speed, you will be able to perform your work productively.
    4.0
    Senior Reviewer Relations Coordinator
    Aug 2019
    3 to 4 years in the role, current employee
    Great job for experience
    The good thingsGBW is a great environment for fresh graduates or people seeking to kick start their carreer. The environment is great and the job requires a lot of teamwork building. People there are nice and helpful too. Everyone there is most delightful and challenges there will make the job more interesting than stress. This is a good place for you to hone your communication skills and Microsoft Office skills.
    The challengesThe communication of information between co-workers would need to be more organised.
    4.0
    Training coordinator
    Jul 2019
    3 to 4 years in the role, former employee
    A great place to learn and make friends
    The good thingsWhen they say fresh graduate is welcomed to apply, they really meant it. They provide training to new staff and was very welcoming to people from various educational background to work here. I would say it's a good office experience to work here and if you play your cards right, it's not stressful at all. Great MNC experience for me. Open communication is welcomed and there's no hierarchical here. You can voice up your opinion anytime to anyone.
    The challengesSince this is a branch office and not the HQ, the career growth is quite challenging. Hard for you to step up unless someone else is good enough to take up your spot. Well, it's expected since it's a small company. Since you are in the operation team, it's quite expected to have repetitive work, but then again when you got good at it, it's just like a walk in a park.
    5.0
    Customer service team leader
    Apr 2018
    3 to 4 years in the role, former employee
    Great Working place
    The good thingsGood working environment, good team mate working as a family though the job is challenging but we always do our very best as a team. Another good things is the salary is good and they look after the staffs.
    The challengesIt was challenging job as I was in charge of 14 countries running different client program monthly with limited head count. My major tasks includes making difficult decisions when required and to ensure that client satisfaction is maintain by providing correct and timely update, reports and feedback to appropriate department.
    3 people found this helpful
    5.0
    Customer service executive
    Mar 2017
    1 to 2 years in the role, former employee
    Amazing experience
    The good thingsFlexible and fun.
    The challengesNot much. Lack of management involvement for night shift.
    5.0
    Customer service officer
    Feb 2017
    1 to 2 years in the role, former employee
    Great
    The good thingsClerk, HR and Director are friendly. Willingness to teach. Have great opportunity for position level. Salary and OT paid on time and also fair in OT(ovetime payment).
    The challengesHandle multiple oversea market.
    2.0
    Quality Control Officer
    Jan 2017
    1 to 2 years in the role, current employee
    It's not worth it to spend your life working here
    The good thingsGood friends and colleagues to work with; we're always helping each other out when needed. The best thing is I don't have to bring home my work.
    The challengesNot being appreciated after spending most of my time in settling a large amount of works. There is also no real benefit in working for this company; it's as if you're considered as a part time employee when you're a full time employee with no bonus and pro-rated annual leave and medical leave.
    2 people found this helpful
    4.0
    Customer service officer
    Jan 2017
    Kuala Lumpur3 to 4 years in the role, current employee
    Great :-)
    The good thingsGAPbuster provided me to grow and friendly environment to work closely with Team . And our management team are very friendly and kind will always know us know what can improve to be better , overview I love this company !
    The challengesI believed every company will face the challenges but here we work as team and we fix it together!
    1 person found this helpful
    5.0
    Customer service officer
    Jan 2017
    Less than 1 year in the role, former employee
    Teamplay
    The good thingsGood people all around. Coached me till im very good at what I was doing. Had a great time with the people and teamwork to submit all assignments. Thanks for all the good times and stress full times. :)
    The challengesLonger hours at closing dates.
    1 person found this helpful
    3.0
    Quality control
    Oct 2016
    Kelana Jaya SelangorLess than 1 year in the role, former employee
    Its okay
    The good thingsThe freedom
    The challengesNeed to be fast
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    Reviews by location
    Kuala LumpurPetaling Selangor