Sonata-GBW
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    Sonata-GBW
    (16 reviews)
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    Company Profile

    Company overview

    Website

    Sonata-GBW

    Industry

    Advertising, Marketing & Communications Services

    Specialities

    Multicultural Environment, Career Advancement Opportunities

    Company size

    101-1,000

    Primary location

    31-4 Block F2, Dataran Prima, Jalan PJU 1/42A
    About SonataCXWe’ve been improving customer experience experts worldwide since 1995. From humble beginnings, and an aspirational name, our belief and determination grew GAPbuster Worldwide from a local start-up to a truly global success story.Today, as Sonata CX, we have offices and teams of customer experience experts worldwide, covering the widest range of measurement programs in over 100 countries. We’re looking to grow our terrific team to support the next stage of our plans...Our expertise lies in our ability to deliver bespoke, highly complex, ongoing measurement programs that drive change from your frontlines teams and throughout your organisation.

    Our mission statement

    To be the global experts in measuring customer experiences to produce outstanding customer service.

    Reviews overview

    3.816 ratings in total
    5
    7
    4
    3
    3
    3
    2
    2
    1
    1
    87%
    Rate salary as high or average
    75%
    Employees recommend this employer to friends

    What’s it like working at Sonata-GBW?

    AI summary of recent reviews

    Sonata-GBW offers a supportive environment for professional development, particularly suited to fresh graduates beginning their careers. The company is characterised by its friendly workplace culture, strong team collaboration, and good work-life balance. Employees appreciate the competitive compensation and the fact that work responsibilities are contained within office hours.

    However, employees should be prepared for a fast-paced environment with high expectations and substantial workloads. Some operational challenges include system performance issues, limited career advancement opportunities due to the branch office structure, and the need for more streamlined communication processes, particularly for night shift workers.

    Recent reviews

    5.0
    Customer Service Executive
    Dec 2025
    Petaling Jaya Selangor2 to 3 years in the role, former employee
    Everyone sees things differently, but I can say the support and training provided were solid.
    The good thingsI’ve been here long enough to see how the system has changed internally and how the team has grown over time. One thing I can say is that this is a good place to learn, grow, and build connections. As long as you stay focused on your responsibilities and deliver what is expected, you will be fine.
    The challengesChasing deadlines is something everyone would mention as a challenge, but honestly, which company doesn’t have deadlines? I see it less as a challenge and more as something that keeps me on my toes and pushes me to stay sharp.
    3.0
    Customer Service Representative (night shift)
    May 2025
    Kelana Jaya SelangorLess than 1 year in the role, former employee
    The job is highly demanding with unrealistic expectations, constant micromanagement, and little support, creating a stressful work environment where mistakes are not tolerated.
    The good thingsThe staff are friendly and helpful. The working environment is relaxed, and they don't restrict your activities as long as you complete your tasks responsibly.
    The challengesThe job is demanding, with high expectations from the start. You're expected to perform well even as a new hire, with little tolerance for mistakes. The workload is heavy, and they micromanage constantly. Despite claims of a "family" environment, the company culture feels stressful and unsupportive
    5.0
    Human Resources Advisor and Office Manager
    Mar 2025
    Petaling Jaya Selangor9 to 10 years in the role, current employee
    Good place to work and start your career. With proper grit and determination, there are career development opportunities.
    The good thingsA good place for you to learn and experience full time employment and in a call center working environment.
    The challengesMany applicants will find it hard to understand the jobscope if they do not read through the company profile and job description listed on the job advertisement.
    Ratings for Sonata-GBW are shared as-is from employees in line with our community guidelines
    See all reviews
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