Sudong Sdn Bhd
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    Sudong Sdn Bhd
    (182 reviews)
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    Company Reviews

    Working at Sudong Sdn Bhd

    4.1182 ratings in total
    5
    85
    4
    54
    3
    22
    2
    11
    1
    10
    89%
    Rate salary as high or average
    85%
    Employees recommend this employer to friends
    Work/Life balance
    3.5(182 ratings)
    Career development
    3.6(182 ratings)
    Benefits & perks
    3.7(182 ratings)
    Management
    3.4(182 ratings)
    Working environment
    4.2(182 ratings)
    Ratings for Sudong Sdn Bhd are shared as-is from employees in line with our community guidelines

    Reviews

    Showing 182 reviews sorted by most recent
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    most recent
    4.0
    Customer care service
    Jul 2023
    Melaka MelakaLess than 1 year in the role, current employee
    Good company for freshly graduate students
    The good thingsGreat team leader and management
    The challengesHandling Singaporean customer
    4.0
    Customer care officer
    Jun 2023
    Less than 1 year in the role
    Time Management , will learn how time is really important.
    The good thingsThe training is conducted efficiently. Facilities such as karaoke room, fitness care and nap room is also available. Time is very valuable and we will appreciate it.
    The challengesHandle different and various type of customer. Also various types of problem.
    4.0
    Customer service
    May 2023
    I have a customer service officer experience for 8 years
    The good thingsHandling customer, shift work,like to answer customer questions,Going the extra mile.Doing something unexpected.
    The challengesSorry.i like to work as a customer service officer at anywhere
    5.0
    Customer service
    Mar 2023
    1 to 2 years in the role, former employee
    BEST COMPANY I WORK WITH
    The good thingsThis is the best company I have worked with. Such a great team consists of a manager, a team leader, and supervisors. Never ever replace with other companies.
    The challengesThe only challenging part is handling some customers. Workwise or environment wise no issue at all.
    5.0
    Customer service officer
    Feb 2023
    Melaka MelakaLess than 1 year in the role, former employee
    Bittersweet Experience
    The good thingsThe salary is quite high and the environment was great
    The challengesStressful handling customer enquiries.
    5.0
    Industrial relations manager
    Feb 2023
    Melaka Melaka3 to 4 years in the role, current employee
    Great Culture & Management
    The good thingsThe people and management
    The challengesProcess can be at times, a hassle
    5.0
    Customer service officer
    Jan 2023
    Melaka Melaka3 to 4 years in the role, former employee
    Great place to grow for you
    The good thingsI enjoy working here as the TL and co workers is supportive
    The challengesThat old makcik makcik yang dah 40 an suka bergosip pasal hal orang and wonder what they are doing in this company still.
    1 person found this helpful
    4.0
    Senior Customer Service Executive
    Jan 2023
    Melaka Melaka1 to 2 years in the role, former employee
    EXCELLENT FOR EAGER LEARNER & DEVELOPMENT
    The good thingsGood L&D, that will honed and test your skills in adapting and handling difficult customer in a very stressful environment. If you survive here for more than 2 years. You will survive anywhere else.
    The challengesLow pay, High Stress, Bad Management and HR Team. (Under HR is L&D Team which is great, but the HR in totality is biased towards upper management.
    5.0
    Intern
    Sep 2022
    Klang SelangorLess than 1 year in the role, former employee
    Good company and helpful colleagues
    The good thingsGood working environment
    The challengesToilet and pantry is far from working desk
    4.0
    Customer Care Officer
    May 2022
    Melaka Melaka1 to 2 years in the role, former employee
    High Pay High Pressure
    The good thingsThe salary, supportive colleague and team leader
    The challengesHandling difficult and demanding clients from Singapore. Stressful job if you unable to persuade the customer to follow what you have offered. Always asking for more that you have offered.
    2.0
    customer care officer
    Dec 2021
    Melaka Melaka1 to 2 years in the role, current employee
    no life high workload
    The good thingspromising salary and opportunity to earn money
    The challengesno life high workload must have a strong mental
    4.0
    Worker
    Oct 2021
    Melaka Melaka11 to 12 years in the role, current employee
    Company with one of the highest paid in Melaka
    The good thingsHave very least option for contact centre in Melaka. Not the best but I will say better than nothing.
    The challengesWe are the main contact centre despite our HQ is in Singapore. So do expect a lot of work load. But come with a lot of benefit and good salary in Melaka.
    5.0
    Customer care
    Aug 2021
    Fresh grad most allow to get expirince
    The good thingsAs customer service we just facing stress during working, after finish work on that day and go back home no need to think about works already, tomorrow start new chapter..
    The challengesHave to facing various customer's behaviour. Some customer can accept our explaination, some customer keep with their own stand, and refused to accept our words. That must handle with care.
    1 person found this helpful
    5.0
    Customer care executive
    Jul 2021
    Melaka Melaka7 to 8 years in the role, current employee
    Best working experience ever
    The good thingsBest colleague, supportive Team Leader and HOD
    The challengesSlow career development and not much benefits especially for subsidiaries company.
    5.0
    Customer service executive
    May 2021
    Melaka Melaka3 to 4 years in the role, current employee
    Awesome working environment.
    The good thingsGood & awesome colleagues at each department.
    The challengesUnexpected high call volume.
    3.0
    Customer service officer
    May 2021
    Less than 1 year in the role, current employee
    Just a good place to start your experience. Not good for long term unless you really want to pursue customer services.
    The good thingsGood environment. Supportive team members. Good team leader.
    The challengesTerrible management. Management did not know how to manage company and do their job. Outdated system.
    4.0
    Telesales Officer - Customer service & LiveChat
    May 2021
    Good to gain experience
    The good thingsGood environment and supportive team and also company take good care for their staff in term safety awareness
    The challengesMinor challenging for those who don’t want to work in shift as this job/rolls required to work in rotation shift and rotation off days
    4.0
    telesales
    Mar 2021
    Melaka Melaka1 to 2 years in the role, current employee
    the salary is good only you need to work under pressure
    The good things-salary is quite good
    The challenges-pressure from management
    5.0
    Team leader
    Mar 2021
    Melaka Melaka
    Rollercoster in daily job
    The good thingsFriends very supporting. Good working environment
    The challengesStress handling customer and time managemnet
    5.0
    Customer care executive
    Oct 2020
    Banting Selangor1 to 2 years in the role, current employee
    Was a good and challenging experience working in customer service line through out my entire journey
    The good thingsBenefits of the company sunch as bonus and kpi incentives
    The challengesMust posses good vibe and higher self motivate when interact with customer
    5.0
    Customer Care Officer
    Sep 2020
    Be mentally prepared. Its a fun working team.
    The good thingsThe benefits are basically good
    The challengesThe challenges by customers
    5.0
    Customer care service
    Aug 2020
    Less than 1 year in the role, current employee
    Good pay, with average workload (if you're good in time management and self discipline)
    The good thingsDesirable salary and benefits. Good pay for OT Helpful seniors, leaders and managers Interesting events from time to time
    The challengesNeed to deal with some "mind-blowing" requests from customer Required good time management and self discipline to complete daily tasks
    5.0
    Customer care
    Jul 2020
    1 to 2 years in the role, current employee
    company take cares the need of worker
    The good thingsthe working environment is not so stressfull
    The challengestalking to customer is the most challenging task
    5.0
    Retention specialist
    Jul 2020
    5 to 6 years in the role, current employee
    Excellent Customer Handling Expertise
    The good thingsFriendly and professional in handling customers with enthusiastic team of leaders . Excellent training provided
    The challengesRetain and sustain customer from switching to other customers and difficulties in handling dispute customers
    5.0
    CSE
    Jun 2020
    1 to 2 years in the role, current employee
    Good place to work and colleagues
    The good thingsWorking environment, free food, events
    The challengesOffice politics, unprofessional managers
    1 person found this helpful
    4.0
    Customer Care Officer
    May 2020
    Melaka MelakaLess than 1 year in the role, former employee
    Awesome experience, great working environment
    The good thingsWorking environment, fun team mates, cool manager and team leader.
    The challengesUnexpected moods from customers, their language and problems they are facing.
    1.0
    Customer care executive
    May 2020
    5 to 6 years in the role, current employee
    Compressed and worst management decisions and make worst and stuck situations for employees
    The good thingsNothing special any more
    The challengesPut you always in worst situation, always make you agreed on every time changes in your contract as don’t oblige to the contract done on first time
    5.0
    Telemarketing executive
    May 2020
    Melaka MelakaLess than 1 year in the role, former employee
    Able to learn skill of communication
    The good thingsGood communication and handle customer
    The challengesThis company is fine
    5.0
    Senior customer service executive
    Apr 2020
    3 to 4 years in the role, current employee
    Excellent working environment
    The good thingsFriendly staff and managers
    The challengesLack of communication between departments
    2.0
    Customer care executive
    Feb 2020
    3 to 4 years in the role
    Poor Management , I wonder where they found random people to gave good review.
    The good thingsRelationship with colleague consider fine Good admin
    The challengesLearn how to work with different system Multi task Handle typical customer with very high demanding (some are unreasonable) HR are totally useless and beyond helpless Terrible management , system always down and have issues.
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    Reviews by location
    Klang District SelangorKuala Langat SelangorMelaka Tengah Melaka