Never recommend fresh graduates or experiences people to join this irresponsible companyThe good thingsTraining period is good
Others just totally underparred
The challengesManagement really a headache. At first will treat you well as you are still new in the floor. But once you joined the floor, they will extend your mistake and made everyone know. Secondly, the KPI always keep changing per month, which conflict with what you sign in the contract. Thirdly, they won't fight back if you make any mistake, and they will ask you to take the blame even though you have followed all the process from them. Fourthly, nesting period is a mess, and always change the process. For example previous batch need 1 months to pass all the task before officially online to serve customer, else will failed you from the project. Yet plenty of new agent being nesting for more than 3-4 months with multiples fail on mock chat. Which shows unfairness as they are getting same salary with those who did both assessment compared to new joiners.