TDCX
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    TDCX
    (242 reviews)
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    Company Reviews

    Working at TDCX

    3.5242 ratings in total
    5
    79
    4
    60
    3
    42
    2
    14
    1
    47
    80%
    Rate salary as high or average
    68%
    Employees recommend this employer to friends
    Work/Life balance
    3.3(241 ratings)
    Career development
    3.2(241 ratings)
    Benefits & perks
    3.0(241 ratings)
    Management
    3.0(241 ratings)
    Working environment
    3.6(241 ratings)
    Diversity & equal opportunity
    2.2(20 ratings)
    Ratings for TDCX are shared as-is from employees in line with our community guidelines

    Reviews

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    4.0
    Customer Service Team Leader
    Apr 2026
    Kuala Lumpur City Centre Kuala Lumpur2 to 3 years in the role, current employee
    Still need more improvement
    The good thingsGiving me a chance to explore my roles
    The challengesNeed more chances to have progress in current roles
    1.0
    Customer Service Role
    Mar 2026
    Kuala Lumpur Sentral Kuala LumpurLess than 1 year in the role, former employee
    Please don't post job offer with such salary while you can't offer that much.
    The good thingsFellow colleagues were nice
    The challengesPosted job offer for customer service agent with RM4,200 - RM5,000 salary, but was told the maximum they can offer was just RM4,000 even with my years of previous working experiences in customer service roles. Speechless. Please don't post job offer with such salary while you can't offer that much.
    5 people found this helpful
    1.0
    Technical Support Role
    Feb 2026
    Kuala Selangor SelangorLess than 1 year in the role, former employee
    Never recommend fresh graduates or experiences people to join this irresponsible company
    The good thingsTraining period is good Others just totally underparred
    The challengesManagement really a headache. At first will treat you well as you are still new in the floor. But once you joined the floor, they will extend your mistake and made everyone know. Secondly, the KPI always keep changing per month, which conflict with what you sign in the contract. Thirdly, they won't fight back if you make any mistake, and they will ask you to take the blame even though you have followed all the process from them. Fourthly, nesting period is a mess, and always change the process. For example previous batch need 1 months to pass all the task before officially online to serve customer, else will failed you from the project. Yet plenty of new agent being nesting for more than 3-4 months with multiples fail on mock chat. Which shows unfairness as they are getting same salary with those who did both assessment compared to new joiners.
    6 people found this helpful
    1.0
    Google Ads Specialist
    Feb 2026
    Kuala Lumpur Sentral Kuala Lumpur2 to 3 years in the role, current employee
    The management team will do a lot of weird things.
    The good things just feel free while you dont have a meeting.
    The challengesGoogle project let me feel the project very selfish , every PRP [kpi incentive] 1800 , they count KPI on 3 months 1 Quote , if the end Q you didn't hit KPI , last 2 months incentive need to pay back to company,they will count on your next KPI , is mean your next Quote hit KPI can't get the incentive.
    4 people found this helpful
    2.0
    Administration Role
    Nov 2025
    Brickfields Kuala Lumpur2 to 3 years in the role, former employee
    gave me some exposure, but the unfair management and poor treatment. will not recommend to anyone
    The good thingsThose colleagues only and walk in distance during lunch break
    The challengesMy experience at TDCX was quite disappointing due to very bad management practices. Many decisions felt unprofessional, especially when it came to handling staff. High-performing employees were retrenched without clear justification, while low-performing or problematic staff were kept or moved to other projects. This shows a serious lack of fair staff segregation and proper performance evaluation.
    1 person found this helpful
    1.0
    Account Specialist
    Jun 2025
    Kuala Lumpur Sentral Kuala LumpurLess than 1 year in the role, former employee
    They don't care about their employees. They only care about numbers. There's no work life balance. If you fail one of their metrics, then everything is failed. Controllable or uncontrollable, those are all the same to them. They don't look behind the reason but they only look at the number. Pass or fail. If you pass all metrics, it's good enough. If you fail one of the metrics, everything is ruined - failed. Then they will replace with new hire and the same thing will happen again. Attrition rate is super high. They will hire you when they need you, they will remove you and replace if no longer needed. Toxic and micro-management is real in this company. If you plan to apply here, think a million times as it will ruin your entire life. You should consider a different company.
    The good thingsNothing good. Too many promises but not given at all.
    The challengesToxic and micro management
    38 people found this helpful
    1.0
    Customer Service Specialist
    Jun 2025
    Kuala Lumpur Sentral Kuala LumpurLess than 1 year in the role, former employee
    highly not recommended workplace
    The good thingshigh salary and pay competitive rate
    The challengesterrible project management Lack HR support
    10 people found this helpful
    1.0
    Call Centre Operator
    Apr 2025
    Kuala Lumpur Sentral Kuala Lumpur1 to 2 years in the role, former employee
    Due to deteriorating conditions, my health suffered, and I decided to pursue a new career instead of filing a complaint.
    The good thingsThere’s a good working relationship among team members and High salary. BUT The management team ignores our operators' concerns and is uncooperative in improving the work environment. They follow client demands even when it harms the team.
    The challengesPL requests are denied at the start of the year, causing understaffing during peak season. MC is discouraged due to client pressure. Internal transfer requests are often rejected, and employees failing to meet targets are terminated without warning. Despite unavoidable overtime, no paid.
    16 people found this helpful
    1.0
    Crisis Management Specialist
    Mar 2025
    Kuala Lumpur Sentral Kuala LumpurLess than 1 year in the role, former employee
    They only hire you during the Peak Season for this position. Once the season ends, they retrenched, and remain the senior who was performing well. This has been ongoing for 3 years, and each year, two phase of retrenchment.
    The good thingsThe Salary is High, Competitive, hence, no bonuses or increment (unless promoted)
    The challengesThe overall workflow and supports provided for this position are great, and you need to use your critical thinking in order to excel for this position. Language are not the barrier, but how you analyze the case is crucial, and important
    10 people found this helpful
    5.0
    Crisis Management Specialist
    Jan 2025
    Kuala Lumpur City Centre Kuala Lumpur3 to 4 years in the role, current employee
    Overall, working as a Crisis Management Specialist at TDCX has equipped me with invaluable skills and experiences that will benefit my future endeavors. I am grateful for the opportunity to work with such a dedicated and talented team.
    The good thingsWorking as a Crisis Management Specialist at TDCX has been both a challenging and rewarding experience that has significantly contributed to my professional growth. I had the opportunity to develop and hone essential skills that are critical in crisis management and customer service.
    The challengesIn a fast-paced and often high-pressure environment, I learned to think quickly and strategically. It was essential to assess each situation carefully, identify the causes of issues, and implement effective solutions promptly.
    1.0
    Account Specialist
    Dec 2024
    Kuala Lumpur Sentral Kuala Lumpur3 to 4 years in the role, former employee
    Horrible. Will definitely recommend any friends here!
    The good thingsYou can get paid well if you hit your monthly KPI goals
    The challengesThe management! They are not pro-agents. They are selfish and don't care about the well-being of their employees.
    6 people found this helpful
    3.0
    Inbound Customer Service Representative
    Dec 2024
    Kuala Lumpur City Centre Kuala Lumpur1 to 2 years in the role, current employee
    You do what is best for you, everyone is different.
    The good thingsfriendly colleagues.
    The challengeslack of opportunity for career growth, lack of manpower.
    7 people found this helpful
    2.0
    Crisis Management Specialist
    Nov 2024
    Kuala Lumpur City Centre Kuala Lumpur1 to 2 years in the role, current employee
    Not recommended BPO to working at all !!
    The good thingsI would not recommend working with TDCX based on my recent experience. While some projects are promising, there is a concerning trend of retrenchments occurring as each year ends, affecting various departments. This creates an unstable work environment and significant uncertainty for employees.
    The challengesAdditionally, communication from management is often lacking when it comes to these decisions, leaving teams in the dark until the last minute. Morale suffers as people feel they’re working hard on projects that may not even continue. While the work itself can be engaging, the constant cycle of layoffs and poor communication makes it difficult to feel secure or valued within the company.
    12 people found this helpful
    1.0
    Quality Analyst
    Sep 2024
    Kuala Lumpur City Centre Kuala Lumpur7 to 8 years in the role, current employee
    Don't waste your time here if you plan to look for long term job.
    The good thingsNothing is good there
    The challengesLow pay, less increment 50-100, if company no profit, then no increment at all. Poor management. Give less salary and expect you to do multiple task. Set a high expectation on you and push you to the limit. I been work for more than 8 years and still as junior position.
    13 people found this helpful
    1.0
    Customer Service Representative
    May 2024
    Kuala Lumpur Sentral Kuala Lumpur1 to 2 years in the role, former employee
    NO work-life balance and empty promises! NO increment or year-end bonus in this company and they don't care about their agent's health! They only care about their KPI and numbers. Every day in fear of losing a job and they don't give a heads up on that. Their focus its only with their management and client not for the staff
    The good thingsNo such good thing on this company
    The challengesFake management and empty promises
    28 people found this helpful
    1.0
    Crisis Management
    Apr 2024
    Kuala Lumpur City Centre Kuala Lumpur1 to 2 years in the role, former employee
    would not recommend this place. the worst management that I have ever worked
    The good thingsOnly had fun during the training
    The challengesNO work-life balance and empty promises! NO increment or year-end bonus in this company and they don't care about their agent's health! They only care about their KPI and numbers. Every day in fear of losing a job and they don't give a heads up on that.
    16 people found this helpful
    1.0
    Manager
    Apr 2024
    Kuala Lumpur City Centre Kuala LumpurLess than 1 year in the role, former employee
    If you love a super fast paced working environment likened to the speed of a bullet train, you would definitely enjoy working here.
    The good thingsBy direct bosses and colleagues were those really hardworking ones, friendly and willing to help when in need. Most of them are now my friends which I value the most.
    The challengesWorking environment was super challenging, super fast paced and there's little to no breather for yourself. Monday begins on Saturday / Sunday for me due to the job demands. Count my blessings if I could have five hours of sleep.
    12 people found this helpful
    2.0
    Digital Marketing Campaign Consultant (HK)
    Mar 2024
    Kuala Lumpur Sentral Kuala Lumpur1 to 2 years in the role, current employee
    working environment is okay but there is no year end bonus and increment
    The good thingsworking environment is okay
    The challengesthere is no any benefit if you are not a management post
    8 people found this helpful
    3.0
    Customer Service Specialist
    Feb 2024
    Kuala Lumpur Sentral Kuala LumpurLess than 1 year in the role, current employee
    Overall is good, the system of taking leave is not good. Sometimes need to take emergency leave to cover the holiday plans and it affect the KPI that we will get.
    The good thingsThe environment quite okay, colleague and leader is great.
    The challengesTo follow all the policies and give the best solutions to users.
    2.0
    Verified Operations Specialist
    Jan 2024
    Kuala Lumpur City Centre Kuala Lumpur3 to 4 years in the role, former employee
    A typical BPO company; seems fun & promising until you have worked more than a year then you realise it's just the worst and you deserve better
    The good thingsbare minimum perks, work hybrid, fun colleagues
    The challengeslack of rewards & recognition, no career advancement opportunities & no salary increment after working for almost 3 years
    9 people found this helpful
    1.0
    Account Specialist
    Nov 2023
    Kuala Lumpur Sentral Kuala Lumpur1 to 2 years in the role
    No transparency. The management is very poor. They don't care about their employees. No incrementation and incentives. You will be anxious every day as you may lose your job and they will not tell you about it.
    The good thingsNothing. Very poor management
    The challengesManagement and no transparency. No incentives. No increments. KPI targets are all almost perfect. No room for mistake. You may lose your job any moment and they will not tell you about it.
    10 people found this helpful
    2.0
    Operations specialist
    Nov 2023
    Kuala LumpurLess than 1 year in the role, former employee
    No opportunity for career advancement
    The good thingsI was fortunate enough to be in an intake where i could meet friendly colleagues which made working a bit more fun. Multicultural community. I do get to go back home on time without needing to worry about backlog tasks. Tasks assigned are easy dont require follow ups.
    The challenges1)During interview, HR said there are monthly KPI incentives but in reality, they were every hard to achieve that you'll hardly get to full amount. There are no bonus for my position level either as HR told me the KPI incentives are treated as our bonus.. 2) Annual Leaves are based on a first come first serve slot allocation basis per team. Its a problem getting a slot especially during festive holiday. My project requires agents to work on Public Holidays too. Leave in lieu will be given. 3) No transportation allowance provided at all for agents working in office. 4) I need to explain to my superior why i am 1-2 mins late for work clock in. 5) Doing the same tasks every single day without challenges, there's like over 100 agents in the same project i was working for, little career growth opportunity and need to compete with so many agents if there is a better internal job opportunity.
    23 people found this helpful
    1.0
    Call centre agent
    Nov 2023
    Kuala LumpurLess than 1 year in the role, former employee
    Poor management and failed to conduct proper introduction of a project
    The good thingsYou can get your salary ontime.
    The challengesWhen you get in there, you'll find out
    9 people found this helpful
    1.0
    Account specialist
    Oct 2023
    Kuala Lumpur1 to 2 years in the role, former employee
    Poor management very bad
    The good thingsThere’s no positive side working here
    The challengesManagement not a good option choose other bpo!!
    8 people found this helpful
    3.0
    Telemarketer
    Oct 2023
    Kuala Lumpur1 to 2 years in the role, former employee
    Work as Sales in Telemarketing
    The good thingsWork Life very the Balance.
    The challengesIncome might not match the market rate
    2 people found this helpful
    1.0
    QA
    Sep 2023
    Kuala Lumpur3 to 4 years in the role, former employee
    Trust me, dont come here.
    The good thingsNothing. Really nothing is good. Trust me.
    The challengesNo promotion. No increment. Management does not recognize your work. High turnover rate. Pay u peanuts but want to utilize employee until max.
    12 people found this helpful
    1.0
    Account specialist
    Sep 2023
    Malaysia1 to 2 years in the role, former employee
    Micro management and they are not pro agent
    The good thingsCo-workers only AL approval
    The challenges-Hitting the metrics thinking that their people are robot. -They value numbers more and they don’t listen to their agent. -They don’t listen to their Agent’ts feedback -The management only listen to client -Some of the team leaders value more of their position instead of keeping and fighting for their agents. -Most of the management are YES person -They don’t have concrete palan. There are always changes without informing the agents. -Every month they remove agents due to “Business needs” -They better choose to remove tenured agents than to value and keep them. -No career growth -Less opportunities for incentives -The account is all about numbers lol
    5 people found this helpful
    1.0
    Accounts specialist
    Sep 2023
    Malaysia1 to 2 years in the role, former employee
    POOR MANAGEMENT, NO CAREER GROWTH,
    The good thingsNone. Only my workmates, they are the one making things lighter.
    The challengesThey value the client more than their workers. They tend to make changes abruptly without considering their people. There are sudden removal of employees so that they can hire a new one with low salary than increasing the tenured ones. The incentives are very difficult to get. They change rules and instructions without proper information dissemination.The management and the team leaders usually do power tripping. No career growth. They always see negative things than appreciate the good things.
    8 people found this helpful
    1.0
    Support Ambassador
    Sep 2023
    1 to 2 years in the role, former employee
    The offer was good however, the management and their client is not good . As of now, TDCX has massive complains in DOLE. I thought TDCX is good but it's not.
    The good thingsWhat I can say is, nothing. No positive side.
    The challengesSuper duper bad company. TDCX has a massive complains in DOLE. and until now they keep trying to settle the issue.
    8 people found this helpful
    2.0
    Team leader
    Sep 2023
    Kuala Lumpur1 to 2 years in the role, former employee
    Look Good but bad apple of BPO
    The good things- Energetic employee no politic
    The challenges- OT , late payment n miss calculation - Bad SOP and HR cant handle big volume of employee
    4 people found this helpful
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