Employees at TDCX appreciate the friendly and supportive colleagues who create a positive team environment, as well as the competitive salary that can be earned when KPI targets are met. The training period is regarded as good, providing a solid foundation for roles, and employees value the fixed shifts and ability to finish work on time without excessive backlog.
However, there are some potential challenges, including concerns about management practices that can feel unprofessional and tend to prioritise client demands over employee wellbeing. Many employees note limited opportunities for career advancement, with little room for promotion or internal transfers. KPI targets can be challenging to achieve, with frequently changing metrics and difficult-to-attain incentives. Job security can be uncertain due to regular retrenchments and sudden terminations, whilst salary increments are minimal or non-existent for many employees. Additionally, communication from management could be improved, and leave requests can be difficult to secure during peak periods.