Teleperformance
(137 reviews)
Company Reviews
Working at Teleperformance
3.4137 ratings in total
5
52
4
25
3
13
2
15
1
32
79%
63%
Work/Life balance
3.4(136 ratings)
Career development
3.3(135 ratings)
Benefits & perks
3.0(135 ratings)
Management
2.9(136 ratings)
Working environment
3.7(136 ratings)
Diversity & equal opportunity
1.9(14 ratings)
reviews
Showing 20 reviews for Penang Island Penang
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1.0
customer servicr
May 2026Penang Island Penang1 to 2 years in the role, former employee
HR here do nothing for the employees right. management in production really sucks. high favoritism.
The good thingsno good things. management in production is so unmanaged. even the salary decide by your manager only? no hr ah? weak management
The challengesshould be no bias. dont ever try apply here. wasting times
1.0
Operations Supervisor
Jan 2026George Town Penang4 to 5 years in the role, former employee
This company suffers from serious management and planning issues. Decisions are often reactive
The good things• You will gain basic exposure to daily operations
• Some colleagues are helpful despite the environment
The challenges• Poor management planning and lack of clear direction
• Frequent last-minute decisions that directly impact employees
• Chronic understaffing leading to burnout and excessive workload
• Little to no career progression or skills development
• Management communication is inconsistent and often unclear
• Employee concerns are largely ignored until issues escalate
• Job security is weak due to unstable decision-making
12 people found this helpful
1.0
Customer Service Representative
Jan 2026Penang Island PenangLess than 1 year in the role, former employee
High pressure, low support, unrealistic expectations
The good things• Stable salary payout
• Exposure to structured call-center operations
• Suitable for individuals who can handle extreme pressure and strict performance monitoring
The challenges• Extremely short ACW - only 15 seconds after each call.
• Heavy protocol requirements combined with constant monitoring. Every action is tracked, creating a high-pressure environment that prioritizes avoiding mistakes over delivering quality service.
• Leadership coverage is inconsistent. Some shifts have no Team Leader on duty, leaving agents without immediate support during urgent situations, yet full accountability remains, including the risk of warning letters if issues arise.
• Last-minute tasks are common and are often expected to be completed outside scheduled working hours.
• Break policies are overly restrictive, with toilet breaks deducted from break time.
• Understaffing is frequent, leave approval is difficult, and Malaysian public holidays are converted into replacement leave rather than proper compensation, which feels unfair.
17 people found this helpful
5.0
TRUST & SAFETY CUSTOMER EXPERT 1
Aug 2025Bayan Lepas Penang1 to 2 years in the role, current employee
Best place to work with good team members and also the working culture really so impress
The good thingsWorking Culture
Friendly Staff
Team Work
The challengesManagement's Sudden Decision
Work Pressure
1 person found this helpful
1.0
Customer Support Specialist
Jun 2025Bayan Baru Penang5 to 6 years in the role, current employee
Although this company has received the "Best Place to Work" award for several years, the positive reviews are mainly from foreign employees who earn higher salaries. In contrast, local employees tend to have lower salaries, which may lead to decreased job satisfaction among them. Additionally, recent layoffs and budget cuts could further affect employee morale and loyalty. This situation may indicate an imbalance in the company's compensation and employee benefits.
The good thingsYou can have plenty of hot food and fruit, but the food provided has been insufficient. The level of work pressure depends on the projects assigned to you; some projects are relatively easy, while others can be quite overwhelming.
The challengesRecently, it has been reducing staff and cutting budgets. Many long-term employees have either been forced to resign or have been placed on a floating period.
26 people found this helpful
1.0
Customer Service Role
Apr 2025Penang Island Penang2 to 3 years in the role, former employee
Company requests former employees to rate them good reviews but leave these employees with bad feedback.
The good thingsI found nothing in the company I felt satisfied.
The challengesToxic working environment. Force agents to deal with high volume tasks then terminate them. Layoff good performance employees. Give them negative feedback to prevent them from new job/growing career.
17 people found this helpful
2.0
Customer Success Specialist
Mar 2025Bayan Lepas Penang1 to 2 years in the role, current employee
It also depend on the project you get if you get tiktok, meta and other project is good already
The good thingsgood teammate they have are funny and approachable
The challengessalary increment and the basic is so low for the local
7 people found this helpful
1.0
Customer Success Specialist
Feb 2025Penang Island Penang1 to 2 years in the role, former employee
We can make money but that's all.
The good thingsPayment was not so bad, I could have one week accommodation with good hotel.
The challengesMy colleague prepared release letter from his previous employer but HR denied and he needed to go back to his country.
Since this year there are no compensation day off of working public holidays, for management job and a few higher salary language workers.
Things are changing a lot.
5 people found this helpful
2.0
Customer Service Representative
Sep 2024Bayan Lepas Penang1 to 2 years in the role, former employee
Not The Best Place To Work as Claimed
The good thingsNothing really good here. Only good thing is that you will not bring your work back home. That's all.
The challenges- toxic management
- office politic is really bad to the core. They even have groups and will boycott or sabotage people they do not like.
- career advancement will only go to bootlickers. they do not really see the results.
- mandarin speakers are being taken advantage of.
- very low salary increment yearly.
10 people found this helpful
3.0
Customer Success Specialist
Apr 2024Bayan Baru PenangLess than 1 year in the role, former employee
Experience coming from a recent bachelor's graduate. Customer service is not for the faint hearted.
The good things- Helpful colleagues
- Learned a lot in a very short amount of time
The challenges- Mental exhaustion
- The complexity of issues (no one solution fits all)
- Too many procedures which constantly change making it harder to understand and cope with
- Balancing work and life
- Cultural sensitivity is almost non-existent
20 people found this helpful
1.0
Customer Service Associate
Dec 2023George Town PenangLess than 1 year in the role, former employee
Never applying to this BPO. and never recommending it to anyone.
The good thingsNothing good happens here. terrible workplace and terrible management.
The challengesUnrealistic KPI to achieve with regarding the project Singapore Post.
24 people found this helpful
2.0
Customer Service Representative
Dec 2023Penang Island Penang1 to 2 years in the role, former employee
Overall not good
The good thingsmulticultural environment
The challengesoverloaded, lack of career growth,Took advantage on those mandarin speaking freshers who aren't aware about market salary range
17 people found this helpful
4.0
Customer service
Aug 2023Penang Island Penang3 to 4 years in the role, current employee
Good environment working
The good thingsDifferent culture, support each other, team work, good environment work and engagement team
The challengesDepends on the project validity.unexpectation of situations if the project closed
5.0
Customer service specialist
Feb 2023Bayan Baru Penang1 to 2 years in the role, current employee
A Great Place To Work
The good thingsA good place to get career development and advancement
The challengesFast paced of working environment
Teleperformance MalaysiaThank you for helping make us one solid team!
30d+ ago
5.0
Talent Aquisition Partner
Feb 2023Bayan Baru PenangLess than 1 year in the role, current employee
Great place to work in Malaysia
The good thingsGood working environment and great colleague
The challengesFast pace working environment and always need to be ready for new challenges.
Teleperformance MalaysiaThank you for helping make us one solid team!
30d+ ago
3.0
Senior Content Analyst
Feb 2023Gelugor Penang3 to 4 years in the role, current employee
Meeting a lot of people from various backgrounds
The good thingsWork schedule is flexible & management is supportive
The challengesManaging work life balance
5.0
Customer service agent
Feb 2023Bayan Lepas PenangLess than 1 year in the role, current employee
I appreciate the work environment and team work.
The good thingsI love my team and seniors, team managers are great and very supportive.
Selvamalar Muniamdy is best teamleader.
The challengesevery work is challenging. But the best part is you should have some people to teach you.
Teleperformance MalaysiaThank you for your candid review and honest feedback. If you have any further comments or concerns, you can always reach out to us at ( http://bit.ly/TPHR-newform ) on our website. All the best and have a nice day!
30d+ ago
5.0
Customer Service Advisor
Feb 2023Bayan Lepas Penang1 to 2 years in the role, current employee
Exciting and Challenging at the same time
The good thingsGet to learn different ways to handle people
The challengesEncountering difficult customer and working in shift
Teleperformance MalaysiaThank you for your candid review and honest feedback. If you have any further comments or concerns, you can always reach out to us at ( http://bit.ly/TPHR-newform ) on our website. All the best and have a nice day!
30d+ ago
1.0
Customer Service Executive
Sep 2022Bayan Lepas Penang1 to 2 years in the role, current employee
Not a good place for long term
The good thingsIt was good initially but not now
The challengesLow salary. Change in schedule every two weeks and difficult to plan your leaves. Stressful working environment with unorganized organization who are very inconsiderate
1 person found this helpful
5.0
Customer service advisor
May 2022Penang Island Penang1 to 2 years in the role, current employee
It was actually a great place to work
The good thingsIt was actually a great place to work, the ambiance and the agents and the supervisors were all good
The challengesIts just that the salary was not enough. Its so small for those colleagues of mine before who has family already