Teleperformance
(136 reviews)
Company Reviews
Working at Teleperformance
3.4136 ratings in total
5
52
4
25
3
13
2
15
1
31
80%
63%
Work/Life balance
3.5(135 ratings)
Career development
3.3(134 ratings)
Benefits & perks
3.1(134 ratings)
Management
2.9(135 ratings)
Working environment
3.7(135 ratings)
Diversity & equal opportunity
2.0(13 ratings)
Reviews
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1.0
Operations Supervisor
Jan 2026George Town Penang4 to 5 years in the role, former employee
This company suffers from serious management and planning issues. Decisions are often reactive
The good things• You will gain basic exposure to daily operations
• Some colleagues are helpful despite the environment
The challenges• Poor management planning and lack of clear direction
• Frequent last-minute decisions that directly impact employees
• Chronic understaffing leading to burnout and excessive workload
• Little to no career progression or skills development
• Management communication is inconsistent and often unclear
• Employee concerns are largely ignored until issues escalate
• Job security is weak due to unstable decision-making
11 people found this helpful
1.0
Customer Service Representative
Jan 2026Penang Island PenangLess than 1 year in the role, former employee
High pressure, low support, unrealistic expectations
The good things• Stable salary payout
• Exposure to structured call-center operations
• Suitable for individuals who can handle extreme pressure and strict performance monitoring
The challenges• Extremely short ACW - only 15 seconds after each call.
• Heavy protocol requirements combined with constant monitoring. Every action is tracked, creating a high-pressure environment that prioritizes avoiding mistakes over delivering quality service.
• Leadership coverage is inconsistent. Some shifts have no Team Leader on duty, leaving agents without immediate support during urgent situations, yet full accountability remains, including the risk of warning letters if issues arise.
• Last-minute tasks are common and are often expected to be completed outside scheduled working hours.
• Break policies are overly restrictive, with toilet breaks deducted from break time.
• Understaffing is frequent, leave approval is difficult, and Malaysian public holidays are converted into replacement leave rather than proper compensation, which feels unfair.
15 people found this helpful
5.0
TRUST & SAFETY CUSTOMER EXPERT 1
Aug 2025Bayan Lepas Penang1 to 2 years in the role, current employee
Best place to work with good team members and also the working culture really so impress
The good thingsWorking Culture
Friendly Staff
Team Work
The challengesManagement's Sudden Decision
Work Pressure
1 person found this helpful
1.0
Customer Support Specialist
Jun 2025Bayan Baru Penang5 to 6 years in the role, current employee
Although this company has received the "Best Place to Work" award for several years, the positive reviews are mainly from foreign employees who earn higher salaries. In contrast, local employees tend to have lower salaries, which may lead to decreased job satisfaction among them. Additionally, recent layoffs and budget cuts could further affect employee morale and loyalty. This situation may indicate an imbalance in the company's compensation and employee benefits.
The good thingsYou can have plenty of hot food and fruit, but the food provided has been insufficient. The level of work pressure depends on the projects assigned to you; some projects are relatively easy, while others can be quite overwhelming.
The challengesRecently, it has been reducing staff and cutting budgets. Many long-term employees have either been forced to resign or have been placed on a floating period.
25 people found this helpful
1.0
Human Resources Role
Jun 2025Kuala Lumpur City Centre Kuala Lumpur4 to 5 years in the role, former employee
Bad after taste in the mouth.
The good thingsNothing good. After acquisition of Majorel purely to satisfy the CEO's dream of being the number one, without even considering the culture fit of both companies, this company is toxic at best.
The challengesProfit driven at the expense of staff. Ruthless. Toxic. Bureaucracy.
14 people found this helpful
1.0
Customer Service Representative
Jun 2025Glenmarie Selangor1 to 2 years in the role, former employee
Ridiculous company Teleperformence Nothing positive here. Teleperformence Glenmarie
They will play dirty tricks with you to avoid paying your salary. Ridiculous their so called policy 'no-work, no-pay' hello you're the one said no work not me so why shouldn't I be paid my salary. Guys, just make sure you go to Jabatan Tenaga Kerja and fight for your salary. This company is not above the country's laws.
21 people found this helpful
1.0
Customer Service Role
Apr 2025Penang Island Penang2 to 3 years in the role, former employee
Company requests former employees to rate them good reviews but leave these employees with bad feedback.
The good thingsI found nothing in the company I felt satisfied.
The challengesToxic working environment. Force agents to deal with high volume tasks then terminate them. Layoff good performance employees. Give them negative feedback to prevent them from new job/growing career.
16 people found this helpful
2.0
Customer Success Specialist
Mar 2025Bayan Lepas Penang1 to 2 years in the role, current employee
It also depend on the project you get if you get tiktok, meta and other project is good already
The good thingsgood teammate they have are funny and approachable
The challengessalary increment and the basic is so low for the local
7 people found this helpful
1.0
Customer Success Specialist
Feb 2025Penang Island Penang1 to 2 years in the role, former employee
We can make money but that's all.
The good thingsPayment was not so bad, I could have one week accommodation with good hotel.
The challengesMy colleague prepared release letter from his previous employer but HR denied and he needed to go back to his country.
Since this year there are no compensation day off of working public holidays, for management job and a few higher salary language workers.
Things are changing a lot.
5 people found this helpful
2.0
Operation
Sep 2024Kuala Lumpur City Centre Kuala Lumpur
Recommend only if you're desperate
The good thingsGood colleagues and good environment to work, great for fresh graduate looking to start career.
The challengesUnfortunately, very weak management, including HR who knows nothing. Claimed to be a multi-national company but does not operate accordingly. No proper flow system and lack of communication between managements and employees.
20 people found this helpful
2.0
Customer Service Representative
Sep 2024Bayan Lepas Penang1 to 2 years in the role, former employee
Not The Best Place To Work as Claimed
The good thingsNothing really good here. Only good thing is that you will not bring your work back home. That's all.
The challenges- toxic management
- office politic is really bad to the core. They even have groups and will boycott or sabotage people they do not like.
- career advancement will only go to bootlickers. they do not really see the results.
- mandarin speakers are being taken advantage of.
- very low salary increment yearly.
10 people found this helpful
3.0
Customer Success Specialist
Apr 2024Bayan Baru PenangLess than 1 year in the role, former employee
Experience coming from a recent bachelor's graduate. Customer service is not for the faint hearted.
The good things- Helpful colleagues
- Learned a lot in a very short amount of time
The challenges- Mental exhaustion
- The complexity of issues (no one solution fits all)
- Too many procedures which constantly change making it harder to understand and cope with
- Balancing work and life
- Cultural sensitivity is almost non-existent
20 people found this helpful
5.0
Quality Analyst
Feb 2024Kelana Jaya Selangorcurrent employee
Exciting
The good thingsi got promoted within 7 months of joining the company.
The challengesCompetitive environment among the collegues.
1.0
Customer Service Associate
Dec 2023George Town PenangLess than 1 year in the role, former employee
Never applying to this BPO. and never recommending it to anyone.
The good thingsNothing good happens here. terrible workplace and terrible management.
The challengesUnrealistic KPI to achieve with regarding the project Singapore Post.
24 people found this helpful
2.0
Customer Service Representative
Dec 2023Penang Island Penang1 to 2 years in the role, former employee
Overall not good
The good thingsmulticultural environment
The challengesoverloaded, lack of career growth,Took advantage on those mandarin speaking freshers who aren't aware about market salary range
17 people found this helpful
2.0
Customer service
Oct 2023Nibong Tebal Penang1 to 2 years in the role, former employee
Good starting place for fresh graduate
The good thingsFast career growth opportunity. Average rate of salary, good for fresh graduate to build profile.
The challengesManagement change job scopes whenever they like. After 1 year you are doing totally different things than what you are told during interview. No work life balance. Employee voices are not heard, it is either you follow order or find other places, they won't change for you. Very less benefit and limited for employee only, family not included. So hard to take a leave too.
8 people found this helpful
5.0
Game Ambassador
Oct 2023Penang1 to 2 years in the role, current employee
Great place for freshers!
The good thingsWork and Life balance is properly maintained.
The challengesGreat manangement and very considerate about employees.
4.0
Customer service specialist
Sep 2023Kelana Jaya SelangorLess than 1 year in the role, current employee
Heathy and environmental
The good thingsWell communicative colleagues, spacious cubicle and good environment to discuss and negotiate with team.
The challengesBased on project experiences, stressful and challenges in taking cases to handles.
1 person found this helpful
4.0
Sourcing
Aug 2023Penang5 to 6 years in the role, current employee
Good place to start you career with.
The good thingsThe best place to gain more knowledge and experience
The challengesNone so far, happy working here in TP
1 person found this helpful
5.0
Sourcing specialist
Aug 2023Penang5 to 6 years in the role, current employee
Cultures and environment
The good thingsOnly in here I got my work and life balance with the supportive colleagues n managers.
The challengesNo bonus for outing or overseas trips for the employee. If we have this might be better
5.0
Project management
Aug 2023Penang3 to 4 years in the role, current employee
Awesome Workplace with plenty of room for career growth!
The good thingsHere, everyone is encouraged to share their ideas and make a real impact. Since TP has a bunch of different accounts, there are plenty of career opportunities to explore.
The challengesBonus structures could be improved, though this really depends on the account one is assigned to.
1 person found this helpful
4.0
Manager
Aug 2023Evry place has Good & Bad
The good thingsBut TP has more good side to stay and working.
And growing really fast.
The challengessome challenges have been improved, and some more are about to resolving.
And in progress to bring more in a good way.
5.0
Lead sourcing specialist
Aug 2023Penang3 to 4 years in the role, current employee
Great Place to work and personal growth progression
The good things- Prioritizing employee benefits
- Amazing people to work with
- Easy commute to work
- Plenty of opportunity to grow (Started as an agent and moved up to many different roles)
- Penang is a lovely island to be living, includes beautiful nature and great amenities plus cheaper to live in
The challenges- Need to have more group activity
4.0
Customer service
Aug 2023Penang Island Penang3 to 4 years in the role, current employee
Good environment working
The good thingsDifferent culture, support each other, team work, good environment work and engagement team
The challengesDepends on the project validity.unexpectation of situations if the project closed
4.0
Average Joe
Jul 2023Generally good for freshies
The good thingsfacilities & work environment
The challengespoor management & poor career advancement
Teleperformance MalaysiaWe appreciate your honesty and we are sorry to hear about your experience. We are open to understanding further and learning from your experience. If you are willing to share more with us, you can always reach out to us again at ( http://bit.ly/TPHR-newform ) on our website. Thank you for your feedback, and we wish you all the best.
30d+ ago
3.0
Customer Service
Jun 2023Penang1 to 2 years in the role, former employee
Great place to work temporarily
The good thingsComfortable work place, colleagues and bosses are easy to get along, pays pretty well.
The challengesManagement is pretty terrible, employee turnover rate is quite high, unstable position due to some employer loves shutting down project and open up new project just to cut employees after.
1 person found this helpful
Teleperformance MalaysiaWe appreciate your honesty and we are sorry to hear about your experience. We are open to understanding further and learning from your experience. If you are willing to share more with us, you can always reach out to us again at ( http://bit.ly/TPHR-newform ) on our website. Thank you for your feedback, and we wish you all the best.
30d+ ago
5.0
Workforce analyst
May 2023Penang1 to 2 years in the role, current employee
Great Working Environment
The good thingsThe working space is really good and nice, colleagues and managers are so kind and helpful. They will give you time to learn and help you a lot. Overall only salary is lacking here. The working culture is super nice;
The challengesThe increment is very low.
2.0
Customer Service Advisor
May 2023PenangLess than 1 year in the role, former employee
“Each Interaction Matters”
The good thingsFacilities and the collegues
The challengesMicromanagement.
That certain campaign only Filipinos have it all :)
Unrealistic KPIs.
8 people found this helpful
Teleperformance MalaysiaWe appreciate your honesty and we are sorry to hear about your experience. We are open to understanding further and learning from your experience. If you are willing to share more with us, you can always reach out to us again at ( http://bit.ly/TPHR-newform ) on our website. Thank you for your feedback, and we wish you all the best.
30d+ ago
4.0
Content Analyst
May 2023Overall enjoyable working with Teleperformance
The good thingsPolite and nice employees, salary is decent, helpful superiors
The challengesPoor career development, tasks become stagnant, not feeling any growth
5.0
Content Moderator
May 2023Penang1 to 2 years in the role, former employee
Company that really care for their staff
The good thingsThey really practice work life balance. Company care of their staff wellness. Easy to deal with any issues.
The challengesThey refer to client's decision since they just an intermediate among client and company which is Teleperformance.
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