Teleperformance
    (136 reviews)

    Company Profile

    Company overview

    Industry

    Business Support Services

    Specialities

    AI-powered digital business service, AI-powered customer service

    Company size

    More than 10,000

    Primary location

    Kuala Lumpur, Penang, Bangkok
    TP (Formerly Known As Teleperformance)TP is a global leader in digital business services, delivering customer experience solutions for some of the world’s most respected brands. With over 410,000 employees across 170 countries, TP blends advanced technology with human empathy to support customers across voice, chat, email, and social platforms.TP Malaysia is a certified Great Place to Work and a leading multilingual hub supporting more than 20 languages. The site has been recognized for innovation in AI, virtual reality training, and employee engagement.This is where people grow, thrive, and succeed together through #MoreTogether.

    Jobs at Teleperformance

    Based on your search activity

    at Teleperformance Malaysia Sdn Bhd
    George Town, Penang
    We're on the lookout for enthusiastic English speakers to join our team as Customer Support experts.
    We're on the lookout for enthusiastic English speakers to join our team as Customer Support experts.
    classification: Call Centre & Customer ServiceCall Centre & Customer Service
    6d ago
    6d ago

    at Teleperformance Malaysia Sdn Bhd
    Kuala Lumpur
    Training Supervisor (BPO) Location: Gtower, Kuala Lumpur, Malaysia (On-site) Working Hours: 9AM-6PM (Monday-Friday)
    Training Supervisor (BPO) Location: Gtower, Kuala Lumpur, Malaysia (On-site) Working Hours: 9AM-6PM (Monday-Friday)
    classification: Call Centre & Customer ServiceCall Centre & Customer Service
    4d ago
    4d ago

    Awards and accreditations

    Great Place to Work 2025
    Great Place to Work 2025

    Gallery photos

    Reviews overview

    3.4136 ratings in total
    5
    52
    4
    25
    3
    13
    2
    15
    1
    31
    80%
    Rate salary as high or average
    63%
    Employees recommend this employer to friends

    What’s it like working at Teleperformance?

    AI summary of recent reviews

    Teleperformance offers some positive aspects, particularly in terms of its supportive colleague network and multicultural work environment. The company provides good initial exposure to call centre operations for fresh graduates, and some employees appreciate the work-life balance and comfortable office facilities.

    However, employees face several challenges, including unpredictable management decisions and frequent last-minute changes. The work pressure can be intense with strict monitoring systems, while career progression opportunities appear limited. Additional concerns include inconsistent communication between management and staff, and minimal salary increments.

    Recent reviews

    1.0
    Operations Supervisor
    Jan 2026
    George Town Penang4 to 5 years in the role, former employee
    This company suffers from serious management and planning issues. Decisions are often reactive
    The good things• You will gain basic exposure to daily operations • Some colleagues are helpful despite the environment
    The challenges• Poor management planning and lack of clear direction • Frequent last-minute decisions that directly impact employees • Chronic understaffing leading to burnout and excessive workload • Little to no career progression or skills development • Management communication is inconsistent and often unclear • Employee concerns are largely ignored until issues escalate • Job security is weak due to unstable decision-making
    1.0
    Customer Service Representative
    Jan 2026
    Penang Island PenangLess than 1 year in the role, former employee
    High pressure, low support, unrealistic expectations
    The good things• Stable salary payout • Exposure to structured call-center operations • Suitable for individuals who can handle extreme pressure and strict performance monitoring
    The challenges• Extremely short ACW - only 15 seconds after each call. • Heavy protocol requirements combined with constant monitoring. Every action is tracked, creating a high-pressure environment that prioritizes avoiding mistakes over delivering quality service. • Leadership coverage is inconsistent. Some shifts have no Team Leader on duty, leaving agents without immediate support during urgent situations, yet full accountability remains, including the risk of warning letters if issues arise. • Last-minute tasks are common and are often expected to be completed outside scheduled working hours. • Break policies are overly restrictive, with toilet breaks deducted from break time. • Understaffing is frequent, leave approval is difficult, and Malaysian public holidays are converted into replacement leave rather than proper compensation, which feels unfair.
    5.0
    TRUST & SAFETY CUSTOMER EXPERT 1
    Aug 2025
    Bayan Lepas Penang1 to 2 years in the role, current employee
    Best place to work with good team members and also the working culture really so impress
    The good thingsWorking Culture Friendly Staff Team Work
    The challengesManagement's Sudden Decision Work Pressure
    Ratings for Teleperformance are shared as-is from employees in line with our community guidelines
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